Preface

This document describes how to manage customers in Oracle Communications Billing and Revenue Management (BRM).

Audience

This document is intended for developers and system administrators.

Accessing Oracle Communications Documentation

BRM documentation and additional Oracle documentation; such as Oracle Database documentation, is available from Oracle Help Center:

http://docs.oracle.com

Additional Oracle Communications documentation is available from the Oracle software delivery Web site:

https://edelivery.oracle.com

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.

Document Revision History

The following table lists the revision history for this book.

Version	Date	Description
E16700-01	November 2011	Initial release.
E16700-02	May 2012	Documentation updates for BRM 7.5 Patch Set 1. Added information about the EventAdjustmentsDuringCancellation business parameter. Added the following for custom service life cycles: Managing Service Life Cycles chapter pin_state_change section
E16700-03	December 2012	Documentation updates for BRM 7.5 Patch Set 3. Made minor formatting and text changes. Added the "Creating Control Files for Custom Event Tables in a Virtual Column-Enabled System" section. Added documentation on transferring pending scheduled actions during subscription transfers (in the "Managing Customers' Subscription-Level Services" chapter).
E16700-04	March 2013	Documentation updates for BRM 7.5 Patch Set 4. Replaced multidatabase information with multischema information.
E16700-05	August 2013	On HP-UX IA64, BRM 7.5 is certified as of BRM 7.5 Patch Set 5. Documentation added for HP-UX IA64.
E16700-06	October 2013	Documentation updates for BRM 7.5 Patch Set 6. Added the "Transferring Subscription Services Between Accounts in Multiple Schemas" section.
E16700-07	February 2014	Documentation updates for BRM 7.5 Patch Set 7. Made minor formatting and text changes.
E16700-08	May 2014	Documentation updates for BRM 7.5 Patch Set 8. Made minor formatting and text changes. Updated the "Creating Partitions for Your Legacy Data" section. Updated the "Changing a Customer's Payment Method" section. Added the "About Changing a Closed Child Account's Bill Unit to the Nonpaying (Subordinate) Payment Method" section. Added the "Setting a Service-Level Balance Group" section. Added the "Setting an Account-Level Billinfo" section. Added the "Example of Migrating Hierarchical Bill Units within an Account" section.
E16700-09	August 2014	Documentation updates for BRM 7.5 Patch Set 9. Documentation added for RADIUS Manager. Added information about SEPA in the following sections: "Customizing Payment Method Data Preparation" "Customizing Payment Method Validation" "Customizing Payment Methods" Added the "About Securing Sensitive Customer Data with Masking" section.
E16700-10	October 2014	Documentation updates for BRM 7.5 Patch Set 10. Updated the following sections: About Finding Accounts Uninstalling Self-Care Manager Changing Credit Card Information Changing Purchase, Usage and Cycle Start Time for Reactivated Products and Discounts Added the "Replacing Credit Card Numbers with Tokens at Registration" section.
E16700-11	January 2015	Documentation updates for BRM 7.5 Patch Set 11. Updated the "Changing the Purchase, Usage, and Cycle Start and End Times" section.
E16700-12	June 2015	Documentation updates for BRM 7.5 Patch Set 12. Made minor formatting and text changes.
E16700-13	August 2015	Documentation updates for BRM 7.5 Maintenance Patch Set 1. Added the "Storing a Summary of Activities Performed on an Account" section. Updated the following sections: Specifying the ZIP Code Format Adding or Changing a VAT Registration Number About Brand-Aware Data
E16700-14	December 2015	Documentation updates for BRM 7.5 Patch Set 14. Updated the following sections: Creating an Account Masking Sensitive Data in Logs When Using Client Applications Software Requirements Example of Migrating Hierarchical Accounts
E16700-15	August 2016	Documentation updates for BRM 7.5 Patch Set 16. Added the "Audit Tables Affected by the Conversion Process" section. Updated the following sections: Deleting Accounts Common pin_cmt Utility Error Messages
E16700-16	April 2017	Documentation updates for BRM 7.5 Patch Set 18. Added the "Improving Product Purchase Performance" section.