Contents

Title and Copyright Information

Preface

• Audience
• Accessing Oracle Communications Documentation
• Documentation Accessibility
• Document Revision History

1 Introducing BRM

• What Is BRM?
• About Setting Up Your Services
• About Charging Customers for Your Services
  • About Billable Events
  • About Rating
    • About Real-Time Rating
    • About Batch Rating
  • Defining How to Rate Billable Events in Your Price List
  • Ways to Measure and Charge for Billable Events
  • About Price Lists
  • About Calculating Taxes
• About Authentication, Authorization, and Accounting
  • Real-Time Postpaid AAA
  • Real-Time Prepaid AAA
  • Batch Rating AAA
• About Registering Customers
  • Ways to Register Customers
• About Billing Customers
  • Dealing with Corrections to Bills
  • About Billing Types
  • About Account Groups
  • How Billing Is Different from Rating
• About Managing Payments
• About Managing Accounts Receivable
• About Managing Customers
  • About Managing Brands
• About Collecting Revenue Data
• About Running Database Reports
• What Is in a BRM system?
  • How the BRM Database Stores Data
• How BRM Processes a Typical Billable Event
• How a Typical Internet Service Provider Uses BRM
  • Customer Registration
    • Custom Profile Information
  • Managing Customer Accounts
  • Pricing
  • G/L Accounts for Pricing Elements
  • Billing and Payments
• About the BRM Client Applications
  • About BRM Command-Line Utilities
• Implementation Process
  • Ways to Use and Customize BRM
  • About Integrating Your Services with BRM
  • About Creating Custom Account Management and Billing Tools
  • About Connecting BRM to External Data Processing Sources
  • About the Data Displayed in BRM Client Applications
  • About BRM Defaults
  • When Is Programming Required?
• Summary of Key Terms

2 Using BRM with Oracle Application Integration Architecture

• About Oracle Application Integration Architecture
• Setting Up BRM to Work with Oracle Application Integration Architecture
• Installing and Configuring the Required BRM Components
• Integrating BRM Features with External CRM Applications
  • Integrating Collections with External CRM Applications
  • Integrating Friends and Family Promotions with External CRM Applications
  • Displaying Siebel CRM Promotion Names on Invoices
• Integrating BRM Features with External CRM Applications in a Multischema System
  • Integrating Account Migrations with External Applications in a Multischema System
  • Integrating Collections with External Applications in a Multischema System
• Creating Products and Discounts for an External CRM
• Synchronizing Products That Have Multiple Rate Plans with External CRM Applications
• Validating Customer Contact Information

3 BRM System Architecture

• About the Four-Tier Architecture
• Application Tier
• Business Process Tier
  • About Facilities Modules (FMs)
  • About External Modules (EMs)
  • About Connection Manager Master Processes (CMMPs)
• Data Management Tier
  • About Data Managers (DMs)
  • About Data Manager (DM) Back Ends
  • About IMDB Cache DM
• Data Tier
  • About the BRM Database
    • About the Residency Type
    • About the Multischema Architecture
    • About Multidatabase Manager
  • About Oracle RAC for a High-Availability BRM System
  • About Oracle IMDB Cache
    • About Objects in an IMDB Cache-Enabled System
    • Transient Objects
    • Reference Objects
    • Database Objects
    • About Active Session Objects
    • About the Object Residency Type
• About the Pipeline Manager System Architecture
  • About the Pipeline System Components
    • About the Controller
    • About the EDR Factory
    • About the Transaction ID Controller
    • About the Sequencer
    • About the Event Handler
  • About the Data Pool
  • About Pipelines
    • About Using Multiple Pipelines
    • About the Pipeline Controller
    • About Thread Handling
  • About the Pipeline Manager Database
  • About Configuring Pipeline Manager
• Configuring the Four-Tier Architecture
• Communication Between System Components
• Four-Tier Architecture and Failure Recovery