This section describes how to use Oracle Communications Billing and Revenue Management (BRM) Business Operations Center to rerun failed jobs, export reports containing details of the accounts related to the failed jobs, and resolve the failed BRM-initiated payment transactions.
To rerun a failed job:
Click the Job History icon.
The Job History page with the results of the jobs run in the last 24 hours appears.
(Optional) Select the appropriate time period.
Note:
You can view only 25 jobs at a time in the Job History page.Click Show More to view the next 25 jobs and so on.
(Optional) Select the Failed or Blacked-out status.
All the failed jobs or jobs that did not run due to blackout are displayed.
Do one of the following:
To run failed jobs, click Run Again.
To run blacked-out jobs, click Run Now.
The job creation wizard with the details of the job appears.
Click Done.
The failed job runs immediately.
You can view the result of running the job in the Job History page. The job that you reran is listed in the same job, in a reverse chronological list. The job name is same, but it now has a suffix (rerun). If rerunning a failed job also fails, you can rerun it again. The second rerun is also listed in the original job.
See "Viewing Details of Failed Jobs".
Note:
You can rerun a failed job only one time.You can export details of the accounts associated with a failed job into a spreadsheet on your local system.
See "Viewing Details of Failed Jobs" for more information on failed jobs.
To export a failure report:
Click the Job History icon.
The Job History page appears.
Click View failure report link for any job with Failed status.
The Review Failure Details dialog box appears.
Note:
The View failure report link appears only in the following situations:The job failed due to issues in the account associated with the job.
The job is a billing, invoicing, payment collection, or refund job.
Click the Export button.
Select Save File.
Click OK.
Browse to the location where you want to save the report.
(Optional) Change the name of the file.
Click Save.
The three types of payment failures that you can resolve through Business Operations Center are the following:
Failed credit card transactions: Transactions representing credit card authorization and verification failure.
Payments failed due to issues in the payment clearing house: Transactions in batches where BRM does not know if the payment clearing house received or processed the transactions.
Payments failed due to loss of connection: Transactions where the credit card number is reported as charged in both BRM and the payment clearing house, but it has not been recorded as paid in BRM.
For more see the discussion about resolving failed BRM-initiated payment transactions in BRM Configuring and Collecting Payments.
Note:
If the option Failed BRM-Initiated Payment Transactions is not displayed in the Home page, no payments failed.To resolve failed credit card transactions:
Click the Home icon.
The Home page appears.
Click Failed BRM-Initiated Payment Transactions.
A page with the details of the failed payments appears.
Click Real-Time Checkpoints.
The details of the failed verification and authorization for the credit card transaction appear.
Click Clear.
The transactions are deleted from the BRM database.
(Optional) To save the details of the failed transactions, click Export authorize records.
To resolve payment failures due to issues in the payment clearing house:
Click the Home icon.
The Home page appears.
Click Failed BRM-initiated Payment Transactions.
A page with the details of the failed payments appears.
Click Unresolved Batches.
All failed batch transactions appear.
Call the payment clearing house.
Do one of the following:
If the payment clearing house has received the batch transactions, click Yes and then click Resolve.
If the payment clearing house has not received the batch transactions, click No and then click Resolve.
Reconfirm with the payment clearing house. If the payment clearing house has received the batch transactions, click Resubmit.
(Optional) Export details of the batch transactions:
Click View Batch.
The list of all the transactions in the batch transaction appears.
Click Export All.
To resolving payment failures due to loss of connection between BRM and the payment clearing house:
Click the Home icon.
The Home page appears.
Click Failed BRM-initiated Payment Transactions.
A page with the details of the failed payments appears.
Click Unresolved Payments.
All unresolved payment transactions appear.
Click Resolve.
All unresolved payments are resolved.
(Optional) To save the details of the failed transactions, click Export All.