Troubleshooting

Problem: After installing Data Relationship Management on Windows 2008 64-bit platform, you get this error when attempting to access the Web client:

HTTP Error 500.19 - Internal Server Error The requested page cannot be accessed because the related configuration data for the page is invalid.

Solution: In the IIS configuration file (C:\Windows\System32\inetsrv\config\applicationHost.config), replace the two occurrences of Deny in this section with Allow:

Modify this section of the file.

Problem: When Data Relationship Management is installed on IIS 7 (Windows 2008), you encounter this error message when attempting to access online help from the Data Relationship Management Web client or the Data Relationship Management migration client.

HTTP Error 4.4.0 - Not Found

Solution: Install IIS 6 Metabase Compatibility on the server:

  To install IIS 6 Metabase Compatibility:

  1. Click Settings, and then Control Panel.

  2. Select Programs and Features.

  3. Click Turn Windows features on or off.

  4. Under Roles, select Web Server (IIS).

  5. Under Role Services, select IIS 6 Metabase Compatibility and click OK.