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Oracle® Real User Experience Insight Accelerator for Oracle E-Business Suite Guide
Release 6.5.0 for Linux x86-64

Part Number E17193-02
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Preface

Oracle Real User Experience Insight (RUEI) provides you with powerful analysis of your network and business infrastructure. You can monitor the real-user experience, define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and trigger alert notifications for incidents that violate them.

Audience

This document is intended primarily for Administrators responsible for maintaining the RUEI installation. It describes how your RUEI installation can be extended to provide specific support for the monitoring of Oracle E-Business Suite (EBS) applications.

Important

If your monitored Web environment contains EBS applications, is it strongly recommended that you make use of this support. It not only saves time in the configuration of your EBS applications within RUEI, considers the specific characteristics of the different frameworks upon which EBS applications are built, and makes these applications more compatible, but also ensures that EBS applications are monitored correctly.

The information provided in this guide is specific to RUEI release 6.5 (or any higher maintenance release). If you upgrade your RUEI installation to a higher version, you will also need to upgrade to the latest version of this package.

The monitoring support provided by this package has been verified against EBS R12. However, it is designed to work equally well with other versions of EBS.

Prerequisites

The Administrator should have firm operational knowledge of their organization's network and application environment. In addition, they should have a good understanding of the EBS architecture. Note that assistance from the EBS administrator or application specialist may also be required.

Before proceeding with the configuration procedure described in this guide, RUEI should already have been successfully placed within your organization's network, and the Initial Setup Wizard run to provide information about the network infrastructure. The procedure to do this is described in the Oracle Real User Experience Insight Installation Guide.

The RUEI application is a non-intrusive solution to the monitor of the production environment. By default, the Forms protocol does not send all information relevant for monitoring over the line. Therefore, the Forms server requires some different configuration settings. To apply these settings, a restart of the Forms server is required.

Oracle Forms Support

Oracle Forms can be configured in two modes: servlet and socket. In servlet mode, a Java servlet (called the Forms Listener servlet) manages the communication between the Forms Java client and the OracleAS Forms services. In socket mode, the desktop clients access the Forms server directly. The RUEI accelerator for E-Business Suites supports both servlet and socket mode. A detailed description of the operation and configuration of Oracle Forms in servlet and socket mode is available at http://metalink.oracle.com/metalink/plsql/ml2_documents.showNOT?p_id=384241.1.

See Appendix A for information about verifying the mode in which Oracle Forms is configured.

Forms Only Customers

The information provided in this guide is relevant to all EBS customers. However, where information is specific to EBS or Forms-only customers, this is highlighted.

Using This Guide

This guide is organized as follows:

Documentation Accessibility

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Accessibility of Code Examples in Documentation

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Related Documents

For more information, see the following documents in the Oracle Real User Experience Insight library:

Conventions

The following text conventions are used in this document:

Convention Meaning
boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.
italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.
monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.