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Oracle® Enterprise Manager Installation and Configuration Guide for Siebel Connector
10
g
Release 4 (10.2.0.4)
E15075-01
Index
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Contents
List of Figures
List of Tables
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Conventions
1
Introduction to the Connector
Auto Ticketing
Manual Ticketing
Ticket Templates
Grace Period
2
Installing and Uninstalling the Connector
Prerequisites
Installing the Connector
Uninstalling the Connector
Registering the Connector Descriptor
Registering Ticket Templates
Navigating Between Siebel HelpDesk and Enterprise Manager
Navigating from Enterprise Manager to Siebel
Navigating from Siebel HelpDesk to Enterprise Manager
3
Configuring the Connector
Configuring the Connector
Providing General Settings
Connection Settings
Web Console Settings
Grace Period
Working with Ticket Templates
Viewing Template Code
Removing a Template
Replacing Templates
Adding New Templates
Re-registering Removed Connectors
4
Creating Siebel Service Requests
Automatically Creating Service Requests
Manually Creating Service Requests
5
Reading Ticket Templates
6
Enabling SSL for HTTPS
Generating a Certificate Request File
Importing the Certificate from the Certificate Authority
Adding Signed Certificates to Wallet Manager
A
Connector Tips
Recommended Protocol
Supported Alerts
Notification Failure
Customizing Ticket Templates
Customizing the Connector Descriptor
Index