ASR E-mail Examples

This appendix provides email examples of what you can expect to recieve from ASR. E-mails could be sent to:

• The e-mail address of the My Oracle Support account associated with the ASR installation.

• The contact assigned to the asset in My Oracle Support.

• A distribution list assigned to the asset in My Oracle Support (optional)

ASR Activation E-mail Examples

Activation Pending My Oracle Support

From: [e-mail] Subject: Oracle ASR: Action Required - Activation is Pending To: undisclosed-recipients:; Serial#: <serial number> Oracle Auto Service Request (ASR) activation for this asset is Pending. To complete the activation process please login to My Oracle Support. (Use the menus - More... Settings... Pending ASR Activations). Assets with a Pending status require approval in My Oracle Support. Note, to approve an ASR Pending activation, your My Oracle Support account must have the administrator privilege for the Support Identifier associated with the asset. The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

Activation Failed

From: [e-mail] Subject: Oracle ASR: Activation Request has not been Successful To: undisclosed-recipients:; Serial#: <serial number> Reason: <Reason will be indicated> Serial#: <serial number> Reason: <Reason will be indicated> Once resolved, please attempt asset activation for the asset again. The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

Activation Status Change

From: [e-mail] Subject: Oracle ASR: Asset Status Change To: undisclosed-recipients:; Your Auto Service Request (ASR) asset has changed activation status. Serial#: <serial number> has changed activation status to: ASR has been De-Activated. Serial#: <serial number> has changed activation status to: ASR has been De-Activated. Serial#: <serial number> has changed activation status to: ASR has been De-Activated. Please login to My Oracle Support to see the status of your Oracle Auto Service Request (ASR) assets. (Use the menus - More... Settings... Assets). Assets with an Active status are enabled and Service Requests specific fault events for these assets will cause Service Requests to be created. Assets with a Pending status require approval in My Oracle Support. Note, to approve an ASR Pending activation, your My Oracle Support account must have the administrator privilege for the Support Identifier associated with the asset. The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

Activation Bad Serial

From: [e-mail] Subject: Oracle ASR: Warning - Unable to Activate Asset To: undisclosed-recipients:; Serial#: <serial number> Oracle Auto Service Request (ASR) is not able to complete your activation request. Please confirm that this is the correct serial number for the asset. Once the issue with the serial number has been corrected, reactivate the asset. The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

Activation Denied

From: [e-mail] Subject: Oracle ASR: Warning - Unable to Process Activation Request To: undisclosed-recipients:; Serial#: <serial number> Oracle Auto Service Request (ASR) was unable to process your activation request because this asset is already activated by a different ASR manager. The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

Status Report

From: [e-mail] Subject: Oracle ASR: Asset Status Report To: undisclosed-recipients:; Please login to My Oracle Support to see the status of your Oracle Auto Service Request(ASR) assets. (Use the menus - More... Settings... Assets). Assets with an Active status are enabled and Service Requests specific fault events for these assets will cause Service Requests to be created. Assets with a Pending status require approval in My Oracle Support. Note, to approve an ASR Pending activation, your My Oracle Support account must have the administrator privilege for the Support Identified associated with the asset. The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

ASR Service Request E-mail

Test Create Success Example

From: [e-mail] Subject: Oracle ASR: *Test* Service Request To: undisclosed-recipients:; Service Request test-create was successful. The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

Test Create Fail Example

From: [e-mail] Subject: Oracle ASR: Warning - Test Service Request failed To: undisclosed-recipients:; Serial#: <serial number> Oracle Auto Service Request (ASR) was unable to verify Service Request because: STATUSCHANGE The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

Service Request Create Success Example

From: [e-mail] Subject: Oracle ASR: Service Request <Service Request Number> Created To: undisclosed-recipients:; Service Request: <service request number> Oracle Auto Service Request (ASR) has created a Service Request (SR) for one of your Activated ASR assets. Please login to My Oracle Support to see the details of this SR. My Oracle Support can also be used to make any changes to the SR or to provide additional information. The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

Service Request Create Failed Example

From: [e-mail] Subject: Oracle ASR: Warning - Unable to Create Service Request To: undisclosed-recipients:; Serial#: <serial number> Oracle Auto Service Request (ASR) was unable to create Service Request because: <Reason for failure> The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

Partner Service Request Create Example

From: [e-mail] Subject: Oracle ASR: Service Request <Service Request Number> Created To: undisclosed-recipients:; Service Request: <service request number> Oracle Service Delivery Partner, One of your customer's systems has logged an Automatic Service Request with Oracle. A draft Service Request has been created within My Oracle Support. This draft will remain active for the next 30 days. To view the draft Service Request: Log in to My Oracle Support. Click on "Service Requests" in the menu area. In the "Draft Service Requests" section, click on Service Request <Service Request Number>. In the "Select Product" section, review the Support Identifier and Product Name. In the "Describe Problem" section, review the "Detailed Description" for the fault details. If you determine that you need assistance from Oracle to resolve the problem, enter the required information in draft Service Request and submit. The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

Service Request Create is Delayed Example

From: [e-mail] Subject: Oracle ASR: Warning - Service Request Creation is Delayed To: undisclosed-recipients:; Serial#: <serial number> Oracle Auto Service Request (ASR) is attempting to create a Service Request (SR) for this asset; however, it is unable to at this time. ASR will continue to attempt to create the Service Request. You may use My Oracle Support https://support.oracle.com to manually create an SR for this asset. The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

Draft Service Request Example (non-Partner)

From: [e-mail] Subject: Oracle ASR: Draft Service Request <Service Request Number> Created To: undisclosed-recipients:; Service Request: <Service Request Number> One of your systems has logged an Automatic Service Request with Oracle. A draft Service Request has been created within My Oracle Support. This draft will remain active for the next 30 days. To view the draft Service Request: Log in to My Oracle Support. Click on "Service Requests" in the menu area. In the "Draft Service Requests" section, click on Service Request <Service Request Number>. In the "Select Product" section, review the Support Identifier and Product Name. In the "Describe Problem" section, review the "Detailed Description" for the fault details. If you determine that you need assistance from Oracle to resolve the problem, enter the required information in draft Service Request and submit. The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

Heartbeat Failure Notification E-mail Examples

Heartbeat Failure - CAM

From: [e-mail] Subject: Oracle ASR: Warning - Connectivity Failure To: undisclosed-recipients:; Serial#: <serial number> Oracle Auto Service Request (ASR) has detected a Heartbeat Failure for this asset. ASR would not be able to create a Service Request (SR) if a fault were to occur. Please review the CAM documentation to resolve. Once the network issues are resolved, all queued alerts will be transmitted and SR's opened as needed. The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

Heartbeat Failure - Sun Unified Storage 7xxx

From: [e-mail] Subject: Oracle ASR: Warning - Connectivity Failure To: undisclosed-recipients:; Serial#: <serial number> Oracle Auto Service Request (ASR) has detected a Heartbeat Failure for this asset. ASR would not be able to create a Service Request (SR) if a fault were to occur. Please review the Oracle Unified Storage documentation to resolve. Once the network issues are resolved, all queued alerts will be transmitted and SR's opened as needed. The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

Heartbeat Failure - ASR SO

From: [e-mail] Subject: Oracle ASR: Warning - Connectivity Failure To: undisclosed-recipients:; hostname: <hostname> Oracle Auto Service Request (ASR) has detected a Heartbeat Failure for this asset. ASR would not be able to create a Service Request (SR) if a fault were to occur. The ASR service has not received any communication from the ASR Manager during the last 50 hours. If a fault event on any of the ASR-enabled assets were to occur, ASR would be unable to create a Service Request. Please review the documentation to resolve this problem. To resolve this problem, please check: Is ASR Manager heartbeat enabled in cron? 'crontab -l | grep heartbeat' command shows the heartbeat cron entry. Is ASR Manager running? 'asr diag' command provides a short status listing of ASR Manager bundles. Is ASR Manager registered with Oracle? 'asr show_reg_status' command shows the registration status. Is ASR Manager able to communicate with Oracle? 'asr test_connection' command performs a transport test. The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.

Fault Rules Out of Date E-mail

From: [e-mail] Subject: Oracle ASR: Fault Rules are Out of Date To: undisclosed-recipients:; hostname: <hostname> The Oracle Auto Service Request (ASR) fault rules are out of date on this ASR Manager. The latest version is <version number> On the ASR Manager please run the following command: asr update_rules This will download the latest fault rules version and update the ASR rules. The Oracle Auto Service Request documentation can be accessed on http://oracle.com/asr. Please use My Oracle Support https://support.oracle.com for assistance.