50 Oracle Universal Content Management

This chapter describes issues associated with Oracle Universal Content Management (Oracle UCM). It includes the following topics:

50.1 General Issues and Workarounds

This section describes general issues and workarounds. It includes the following topics:

50.1.1 Folio Items With Content IDs Containing Multibyte Characters Do Not Display Correctly in Safari

If you use the Safari web browser to download content into a simple folio where one or more content IDs include multibyte characters, then these multibyte content IDs are displayed as '------'. To avoid this, you can either use Internet Explorer or Firefox, or avoid using multibyte characters in content IDs.

50.1.2 Site Studio Does Not Support Multibyte Characters in Site IDs, Directory Names, and Page Names

Oracle Site Studio does not support multibyte characters in any value that will be used in URLs, including site IDs, directory names, and page names.

50.1.3 Site Studio Publisher Does Not Support Multibyte Characters

Oracle Site Studio Publisher does not support multibyte characters.

50.1.4 Transferring Folder Archives Between Content Servers Fails If Server System Locales Do Not Match

If you transfer folder archives between two Oracle Content Server instances using the Archiver utility, then this will fail if these servers have different system locales. No folder will be created on the target server, and no items under that folder will be imported. To avoid this, make sure that the system locales of both content servers match.

50.1.5 Importing Folder Archives Fails If User Locale Did Not Match Server System Locale During Export

If you export a folder archive from the Folder Configuration page in Oracle Content Server and the user locale during export does not match the server system locale, then you will not be able to import that folder archive to the same or a different content server, even if the user and system locales on that server do match. To avoid this, make sure that the user and system locales match during the folder archive export.

50.1.6 Edit Environment Variable Before Using Outside in Technology Suite on HP-UX PA-RISC (64-Bit)

Simple text file to HTML conversion using hcexport, fails on HP-UX PA-RISC (64-Bit). To workaround this issue, set the SHLIB_PATH to the following directory before starting the Oracle Universal Content Management (Oracle UCM) server on HP-UX PA-RISC (64-Bit):

MW_HOME/ECM_ORACLE_HOME/ucm/idc/components/ContentAccess-hpux/hpux/lib/contentaccess

For eg:

export SHLIB_PATH=/scratch/aime/ECM/MWH0504R/Oracle_ECM1
/ucm/idc/components/ContentAccess-hpux/hpux/lib/contentaccess

50.1.7 New Folio Page Does Not Work in French and Italian Languages

If both the Folios and AppAdapterCore features are enabled, and the user language is set to either French or Italian, the New Folio page does not allow you to select a template and create a new folio.

50.1.8 UCM Servers and IPv6 Support

UCM servers are supported on IPv4/IPv6 dual-stack hosts, but not on"IPv6-only" hosts. The following topologies are supported:

  • Oracle Database on IPv4 hosts

  • Oracle UCM, Oracle URM, Oracle IBR on IPv4/IPv6 dual-stack hosts

  • Client (browser) on either IPv4 or IPv6 hosts

50.1.9 Large File Check-ins May Cause Timeouts

Large file check-ins often time out due to the amount of I/O that occurs. Database locks are held while the large file is written and this blocks subsequent check-ins. The IdcServerThreadQueryTimeout configuration setting can be used to lengthen the checkout time. The setting is expressed in seconds; to make the timeout 5 minutes, set IdcServerThreadQueryTimeout=300.

50.1.10 Content Categorizer Trace Log Settings Discontinued

The Content Categorizer-specific execution trace log settings are discontinued. Use the Content Server System Audit Information facility instead. To enable Content Categorizer execution trace, enter contentcategorizer in the Active Sections control of the Tracing Sections Information section of the Admin System Audit Information page.

50.1.11 Using Oracle UCM with OAM Server Under Single Sign-on

When Oracle UCM is used with Oracle Access Manager in a single sign-on environment, an entry to the config.cfg file must have the following lines added:

LogoutServerUrl=http://OAMserveraddress:port/ngam/server/logout?end_url=<$HttpBrowserFullWebRoot$>
RedirectHostsFilter=OAMserveraddress

50.1.12 LDAP Users Not Receiving Some Administrator Privileges

UCM inspects for the group "Administrators" on each user's login to grant UCM roles. If a user should have access to the UCM admin server, the UCM server requires that the user be a member in a group named "Administrators."

50.1.13 Detailed Oracle OpenOffice Configuration Settings

When configuring Inbound Refinery to convert content using Oracle OpenOffice, additional configuration details can be found in the Oracle 10g release of the PDF Converter Installation and Administration Guide. The complete guide is available for download in either PDF or HTML format from Oracle Technology Network at the following URL:

http://download.oracle.com/docs/cd/E10316_01/ouc.htm

Oracle OpenOffice configuration is detailed in the "OpenOffice" section of "Installing Third-Party Applications" in Chapter 4, "Installing PDF Converter" and can be accessed directly at the following URL:

http://download.oracle.com/docs/cd/E10316_01/refinery/refinery_doc_10/pdfconverter/wwhelp/wwhimpl/common/html/wwhelp.htm?context=install_admin_pdfc_10en&file=page_04_19.htm

Oracle OpenOffice configuration is detailed in the "OpenOffice" section of "Installing Third-Party Applications" in Chapter 4, "Installing PDF Converter" and can be accessed directly at the following URL:

http://download.oracle.com/docs/cd/E10316_01/refinery/refinery_doc_10/pdfconverter/wwhelp/wwhimpl/common/html/wwhelp.htm?context=install_admin_pdfc_10en&file=page_04_19.htm

50.1.14 Clarification When Setting Classpath to OpenOffice Class Files

In the Oracle Digital Asset Manager and Conversion Administration guide, chapter 2 "Managing Conversions" under the section "Configuring Content Server and Refinery Communication," step 2 asks you to enter:

JAVA_CLASSPATH_openoffice_jars=<OfficePath>/Basis/program/classes/unoil.jar:<OfficePath>/URE/java/ridl.jar:<OfficePath>/URE/java/jurt.jar:<OfficePath>/URE/java/juh.jar

Note that the true value for <OfficePath> is likely to include spaces and care must be taken when setting this in a Microsoft Windows environment.

Ensure that the paths are not enclosed in quotes, that slashes (/) are used for path separators and not backslashes (\), and that any space in the path is escaped using a backslash (\). For example, a properly formed classpath in a Windows environment could look like this:

JAVA_CLASSPATH_openoffice_jars=C:/Program\Files/OpenOffice.org\3/Basis/program/classes/unoil.jar:C:/Program\Files/OpenOffice.org\3/URE/java/ridl.jar:C:/Program\ Files/OpenOffice.org\3/URE/java/jurt.jar:C:/Program\ Files/OpenOffice.org\ 3/URE/java/juh.jar

50.1.15 Oracle Inbound Refinery PDF Conversion May Differ Visually from the Original Content

Oracle Inbound Refinery makes every effort to maintain the visual integrity and formatting of content being converted from its native format to PDF, but Oracle cannot guarantee that the resulting PDF will be an exact visual replication.

50.1.16 Mismatching User and Server Locales Prevent Access to Oracle E-Business Suite and PeopleSoft Managed Attachment Pages in Oracle UCM

For the Oracle E-Business Suite and PeopleSoft managed attachment function in Oracle UCM, users are not granted access to managed attachment pages if their user locale does not match the server locale, which means they cannot view these pages.

50.2 Configuration Issues and Workarounds

This section describes configuration issues and their workarounds. It includes the following topics:

50.2.1 Minimum JDBC Driver Version Required for Oracle Text Search Component

The Oracle Text Search component that is part of Oracle UCM 11gR1 requires a JDBC driver version of 10.2.0.4 or higher. The component will not work with older JDBC driver versions.

50.2.2 Setting Security Privileges for Modifying Folders

By default, users only need RW privileges to modify folders, where before the default was that RWD or owner was required unless collaboration was enabled.

Users explicitly relying on RWD privileges must set the environment variable to allow for this. WebCenter users and those with no upgrade issues are not affected.

For those who require RWD rather than RW, set the variable as:

FoldersModifyWithRW=false

50.3 Documentation Errata

This section describes documentation errata. It includes the following topics:

50.3.1 Some Missing Information in Table 2-3 of the EDG for Oracle ECM

These four rows should be added to table 2-3 ("Used Ports") in the EDG for Oracle ECM (below the second "Browser request / FW0" row):

Table 50-1 Ports Used in EDG for Oracle ECM (Additional Information)

Type Firewall Port and Port Range Protocol / Application Inbound / Outbound Other Considerations and Timeout Guidelines

Browser request

FW1

80

HTTP / Load Balancer

Outbound (for intranet clients)

Timeout depends on all HTML content and the type of process model used for SOA.

Browser request

FW1

443

HTTPS / Load Balancer

Outbound (for intranet clients)

Timeout depends on all HTML content and the type of process model used for SOA.

Callbacks and outbound invocations

FW1

80

HTTP / Load Balancer

Outbound

Timeout depends on all HTML content and the type of process model used for SOA.

Callbacks and Outbound invocations

FW1

443

HTTPS / Load Balancer

Outbound

Timeout depends on all HTML content and the type of process model used for SOA.

50.3.2 HTTP Frontend Port Setting in EDG for Oracle ECM

In the EDG for Oracle ECM, sections 6.14 and 8.19 state that the HTTP frontend port should be set to 80 only if no SSL is used. This is not correct. It must always be set to 80, regardless of the SSL status.

50.3.3 Incorrect Library Name in EDG for Oracle ECM

In the EDG for Oracle ECM, a library referenced in step 17 of section 8.3 ("Extending the Domain to Include Oracle I/PM") is incorrect. The library name is not oracle.soa.workplace.wc, but oracle.soa.workflow.wc.

50.3.4 Reversed Steps in Scale-out Procedure for Oracle I/PM in EDG for Oracle ECM

In the EDG for Oracle ECM, steps 13 and 14 in section 12.6.2.1 ("Scale-out Procedure for Oracle I/PM") should be reversed; in other words, Node Manager must be started before starting and testing the new managed server.

50.3.5 Incorrect Step in Scale-out Procedure for Oracle UCM in EDG for Oracle ECM

In the EDG for Oracle ECM, step 7 in section 12.6.2.2 ("Scale-out Procedure for Oracle UCM") is not entirely correct. It should read:

7. Assign the host name or IP of ECMHOSTn to use for the new managed server as the listen address of the managed server.

50.3.6 "Save As" Option Not Available in PowerPoint for Desktop Integration Suite

Sections A.10.1 and A.10.2 of the Oracle Fusion Middleware User's Guide for Desktop Integration Suite as well as the context-sensitive help pages for the Save dialog fail to mention that the Save As option is not available in Microsoft PowerPoint.

50.3.7 EnableOptimizedLatestReleaseQuerying No Longer Valid in Idoc Script

EnableOptimizedLatestReleaseQuerying is no longer a valid Idoc Script variable and should be disregarded.

50.3.8 Kofax Version Certification for Oracle UCM

Kofax versions 8.0 and 9.0 are both certified to work with UCM 11g.