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Oracle® Fusion Middleware Installation Guide for Oracle WebCenter
11g Release 1 (11.1.1)

Part Number E12001-08
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D Troubleshooting

This appendix describes solutions to common problems that you might encounter when installing Oracle WebCenter. It contains the following sections:

D.1 General Troubleshooting Tips

If you encounter an error during installation:

D.2 Installation and Configuration Log Files

This section contains solutions to common problems that you might encounter when installing Oracle Fusion Middleware. The following topics are covered:

D.2.1 Installation Log Files

The installer writes logs files to the Oracle_Inventory_Location/log (on UNIX operating systems) or Oracle_Inventory_Location\logs (on Windows operating systems) directory. On UNIX operating systems, if you do not know the location of your Oracle Inventory directory, you can find it in the oraInst.loc file in the following directories (default locations):

  • Linux: /etc/oraInst.loc

  • HP-UX and Solaris: /var/opt/oracle/oraInst.loc

On Windows operating systems, the default location for the inventory directory is C:\Program Files\Oracle\Inventory\logs.

The following install log files are written to the log directory:

  • installdate-time-stamp.log

    This is the main log file.

  • installdate-time-stamp.out

    This log file contains the output and error streams during the installation.

  • installActionsdate-time-stamp.log

    This file is used by the installer GUI to keep track of internal information.

  • installProfiledate-time-stamp.log

    This log file contains the overall statistics like time taken to complete the installation, as well as configuration, memory and CPU details.

  • oraInstalldate-time-stamp.log

    This log file contains the output stream of the copy session.

If you start the installer with the -printtime parameter, the timeTakendate-time-stamp.log and timedate-time-stamp.log files are created in the same directory:

  • timeTakendate-time-stamp.log

    This file contains information for the amount of time taken to move between screens (applicable for GUI installations only).

  • timedate-time-stamp.log

    This file contains time information for the copy session.

If you start the installer with the -printmemory parameter, the memorydate-time-stamp.log file is created. This file contains memory usage information for the copy session.

D.2.2 Configuration Log Files

To create a log file of your configuration session, start the Configuration Wizard with the -log option, as shown below:

On UNIX operating systems:

% ./config.sh -log=log_filename

On Windows operating systems:

G:\ config.cmd -log=log_filename

If you specify an absolute path with your log_filename then your log file will be created there. If you only specify a file name with no path, then the log files are created in the WebCenter_ORACLE_HOME/common/bin (on UNIX operating systems) or WebCenter_ORACLE_HOME\common\bin (on Windows operating systems) directory.

D.3 Keeping Track of Your JRE Location

The JRE location used by the installer is stored in the WebCenter_ORACLE_HOME/oui/oraparam.ini (on UNIX operating systems) or WebCenter_ORACLE_HOME\oui\oraparam.ini (on Windows operating systems) file. This file is used by OPatch and Oracle Universal Installer (OUI) to determine the location of your preferred JRE.

It is possible to change the location of your JRE (for example, the JRE directory is moved out of the Middleware Home). If this happens, you will get an error message when trying to run OPatch or OUI since the JRE location can no longer be found. If this happens, you can do one of the following:

D.4 Need More Help?

If this appendix does not solve the problem you encountered, contact My Oracle Support (formerly OracleMetaLink: http://metalink.oracle.com), or open a service request.