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B.5.1 How to Determine What Is Causing a Problem

When you run into a problem, the first thing you should do is to find out which program or piece of equipment is causing it:

If after you have examined all other possibilities and you have concluded that the MySQL server or a MySQL client is causing the problem, it is time to create a bug report for our mailing list or our support team. In the bug report, try to give a very detailed description of how the system is behaving and what you think is happening. You should also state why you think that MySQL is causing the problem. Take into consideration all the situations in this chapter. State any problems exactly how they appear when you examine your system. Use the copy and paste method for any output and error messages from programs and log files.

Try to describe in detail which program is not working and all symptoms you see. We have in the past received many bug reports that state only the system does not work. This provides us with no information about what could be the problem.

If a program fails, it is always useful to know the following information:

When sending a bug report, you should follow the outline described in Section 1.7, “How to Report Bugs or Problems”.