This chapter contains the following topics:
Queues are a way to group related messages together in the Work Center. This topic describes how to manage your queues by creating new ones or adding security. As with a message, you can also add a shortcut to a queue.
You set up queues in the system as UDCs. The following task describes how to create queues or modify existing queues.
This section discusses how to:
Set up a queue.
Specify the queues that a user can view.
Changing a user's queue security.
Access the Work With User Defined Codes form.
On Work With User Defined Codes, click Add.
On User Defined Codes, complete the following fields in an empty row on the grid and click OK:
Codes
Enter a unique number for the queue.
Description 1
Enter a name for the queue.
Description 2
Special Handling
Hard Coded
Enter N in this field.
A list of valid codes for a specific user defined code list.
A user defined name or remark.
Additional text that further describes or clarifies a field in the system.
A code that indicates special processing requirements for certain user defined code values. The value that you enter in this field is unique for each user defined code type.
The system uses the special handling code in many ways. For example, special handling codes defined for Language Preference specify whether the language is double-byte or does not have uppercase characters. Programming is required to activate this field.
A code that indicates whether a user defined code is hard-coded. Values are:
Y
The user defined code is hard-coded
N
The user defined code is not hard-coded
A check mark indicates that the user defined code is hard-coded.
You can change the security status for a user or group of users within a queue. You can either give a user authority to monitor every queue within a group, or you can deny users access to certain queues.
You can add security by user, distribution list, or role. For example, you might want to set up security so that a manager can monitor all messages within certain queues. Or you might set up security by distribution list or role so that users within the group have authority to monitor certain queues.
If you want to give only a few people within a distribution list or a role access to certain queues, you enter the distribution list or the role, and then enter the users' address book numbers to define which queues those users in the group can access.
Access the Work With Workflow Message Security form.
On Work With Workflow Message Security, click Add.
On Workflow Message Security Revisions, complete these fields:
User
Group/Role
Specify the queues that a user can view by completing the Authority Y/N field and clicking OK.
A user in the workflow system. This can also be a group.
A group or list of users in the workflow system. The address book number that identifies a list of users in the workflow system.
Indicates whether the user is authorized to make changes to security information.
--- FORM SPECIFIC ---
For workflow, indicates whether the user can view other queues in the Work Center.
This section provides an overview of the Work Center monitoring features and discusses how to:
Check in and out.
Enter remarks.
View time logs.
The Work Center enables you to inform others of your whereabouts. You can specify when you are in or out of the office by using the Check In and Check Out options. You can add remarks to your check out to provide detailed information about where you are. You can view this information from the Time Log form.
Checking in and out informs others of your whereabouts. When you check out, you can also enter a remark, return date, and return time. If you do not enter a remark, the system supplies the wordhome. If you do not enter a return date, the system enters the next business day. The check in and check out information that appears on the Time Log form is discussed later in this topic.
Access the Work With Employee Queue Manager form.
On Work With Employee Queue Manager, locate and select your record.
From the Row menu, select one of these menu options:
Check In
Check Out
Each time you select Check In or Check Out, the system updates your status, which you can view from the Time Log.
You can enter a remark to provide more information about your whereabouts, your schedule, and so on. For example, you might enter a remark indicating that you are in a meeting, on vacation, or can be reached at a particular phone number. You can update an existing remark.
Access the Work With Employee Queue Manager form.
On Work With Employee Queue Manager, locate and select your record.
From the Row menu, select Remark.
On the Check In/Out and Update Remark form, select the Update Remark option.
Enter your remark in the Remark field.
The following fields in the Return area are optional; complete them if necessary:
Return Time
Return Date
Click OK.
To view your remark, click Find on Work With Employee Queue Manager.
You can view the times when you or other employees check in and out, and you can view any remarks.
Access the Work With Employee Queue Manager form.
On Work with Employee Queue Manager, select the employee record time log that you want to view.
From the Row menu, select Time Log.