Skip Headers
Oracle® Database Gateway Installation and Configuration Guide
11g Release 2 (11.2) for AIX 5L Based Systems (64-Bit), HP-UX Itanium, Solaris Operating System (SPARC 64-Bit), Linux x86, and Linux x86-64

Part Number E12013-04
Go to Documentation Home
Home
Go to Book List
Book List
Go to Table of Contents
Contents
Go to Index
Index
Go to Master Index
Master Index
Go to Feedback page
Contact Us

Go to previous page
Previous
Go to next page
Next
View PDF

B Oracle Database Gateway Troubleshooting

This appendix contains information about troubleshooting. It includes the following topics:

B.1 Verify Requirements

Before performing any of the troubleshooting steps in this appendix, ensure that the system meets the requirements and that you have completed all of the pre-installation tasks specified in respective chapters.

Read the Release Notes

Read the release notes for the product before installing it. The release notes are available on the Oracle Database 11g installation media. The latest version of the release notes is also available on the OTN Web site:

http://www.oracle.com/technology/documentation/index.html

B.2 What to Do if an Installation Error Occurs

If you encounter an error during installation:

B.3 Reviewing the Log of an Installation Session

During an installation, Oracle Universal Installer records all the actions that it performs, in a log file. If you encounter problems during the installation, then review the log file for information about possible causes of the problem.

To view the log file, follow these steps:

  1. If necessary, enter the following command to determine the location of the oraInventory directory:

    For AIX and Linux:

    $ cat /etc/oraInst.loc
    

    For Solaris SPARC:

    # more /var/opt/oracle/oraInst.loc
    

    The inventory_loc parameter in this file specifies the location of the oraInventory directory.

  2. Enter the following command to change directory to Oracle Universal Installer log file directory, where orainventory_location is the location of the oraInventory directory:

    $ cd /orainventory_location/logs
    
  3. Enter the following command to determine the name of the log file:

    $ ls -ltr
    

    This command lists the files in the order of creation, with the most recent file shown last. Installer log files have names similar to the following, where date_time indicates the date and time that the installation started:

    installActionsdate_time.log
    
  4. To view the most recent entries in the log file, where information about a problem is most likely to appear, enter a command similar to the following:

    $ tail -50 installActionsdate_time.log | more
    

    This command displays the last 50 lines in the log file.

  5. If the error displayed by Oracle Universal Installer or listed in the log file indicates a relinking problem, refer to the following file for more information:

    $ORACLE_HOME/install/make.log
    

B.4 Troubleshooting Configuration Assistants

To troubleshoot an installation error that occurs when a configuration assistant is running:

B.4.1 Configuration Assistant Failure

Oracle configuration assistant failures are noted at the bottom of the installation screen. The configuration assistant interface displays additional information, if available. The configuration assistant execution status is stored in the following file:

oraInventory_location/logs/installActionsdate_time.log

The execution status codes are listed in the following table:

Status Result Code
Configuration assistant succeeded 0
Configuration assistant failed 1
Configuration assistant cancelled -1

B.4.2 Fatal Errors

If you receive a fatal error while a configuration assistant is running then:

  1. Remove the failed installation as described in the "Cleaning Up After a Failed Installation" section.

  2. Correct the cause of the fatal error.

  3. Reinstall the Oracle software.

B.5 Silent-Mode Response File Error Handling

To determine whether a silent-mode installation succeeds or fails, refer to the following log file:

/oraInventory_location/logs/silentInstalldate_time.log

If necessary, refer to the previous section for information about determining the location of the oraInventory directory.

A silent installation fails if:

Oracle Universal Installer or configuration assistant validates the response file at run time. If the validation fails, then the silent-mode installation or configuration process ends. Oracle Universal Installer treats values for parameters that are of the wrong context, format, or type as if no value was specified in the file.

B.6 Cleaning Up After a Failed Installation

If an installation fails, you must remove files that Oracle Universal Installer created during the attempted installation and remove the Oracle home directory. Perform the following steps to remove the files:

  1. Start Oracle Universal Installer as described in the "Running the Oracle Universal Installer" section.

  2. Click Deinstall Products on the Welcome window or click Installed Products on any Installer window.

    The Inventory window appears, listing installed products.

  3. Select the Oracle home that contains the products that you want to remove, then click Remove.

  4. Manually remove the Oracle home directory created during the failed installation.

  5. Reinstall the Oracle software.