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Oracle® Database Gateway Installation and Configuration Guide
11g Release 2 (11.2) for Microsoft Windows

Part Number E12061-05
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B Oracle Database Gateway Troubleshooting

This appendix contains information about troubleshooting. It includes the following topics:

B.1 Verifying Requirements

Before you try any of the troubleshooting steps in this appendix, do the following:

B.2 What to Do if an Installation Error Occurs

If you encounter an error during installation then:

B.3 Reviewing the Log of an Installation Session

During an installation, Oracle Universal Installer records all the actions that it performs, in a log file. If you encounter problems during the installation, then review the log file for information about possible causes of the problem.

SYSTEM_DRIVE:\Program Files\Oracle\Inventory\logs

Log file names take the form:

installActionsdate_time.log

For example, if the installation occurred at 9:00:56 A.M. on May 14, 2009, then the log file would be named:

installActions2009-05-14_09-00-56-am.log

Note:

Do not delete or manually alter the Inventory directory or its contents. Doing so can prevent Oracle Universal Installer from locating products that you install on your system.

B.4 Troubleshooting Configuration Assistants

To troubleshoot an installation error that occurs when a configuration assistant is running:

B.4.1 Configuration Assistant Failure

Oracle configuration assistant failures are noted at the bottom of the installation screen. The configuration assistant interface displays additional information, if available. The configuration assistant execution status is stored in the installActionsdate_time.log file.

The execution status codes are listed in the following table:

Status Result Code
Configuration assistant succeeded 0
Configuration assistant failed 1
Configuration assistant cancelled -1

B.4.2 Fatal Errors

If you receive a fatal error while a configuration assistant is running then:

  1. Remove the failed installation as described in the "Cleaning Up After a Failed Installation" section.

  2. Correct the cause of the fatal error.

  3. Reinstall the Oracle software.

B.5 Noninteractive Installation Response File Error Handling

To determine whether a noninteractive installation succeeded or failed, check the installActionsdate_time.log file, located in SYSTEM_DRIVE:\Program Files\Oracle\Inventory\logs.

If necessary, then see the previous section for information about determining the location of the Inventory directory.

A silent installation fails if:

Oracle Universal Installer or a configuration assistant validates the response file at run time. If the validation fails, then the noninteractive installation or configuration process ends. Oracle Universal Installer treats values for parameters that are of the wrong context, format, or type as if no value was specified in the file.

B.6 Cleaning Up After a Failed Installation

If an installation fails, you must remove files that Oracle Universal Installer created during the attempted installation and remove the Oracle home directory. Follow the instructions in Chapter 17, "Removing Oracle Database Gateway" to run the deinstall tool to remove the gateway, remove the Oracle directory, and remove Oracle from the Registry Editor keys. Later, reinstall the software.