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Oracle® Database Gateway for IMS, VSAM, and Adabas Installation and Configuration Guide
11g Release 2 (11.2) for Microsoft Windows

Part Number E12077-02
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C Oracle Database Gateway Troubleshooting

This appendix contains information about troubleshooting. It includes the following topics:

Verify Requirements

What to do if an Installation Error Occurs

If you encounter an error during installation:

Reviewing the Log of an Installation Session

During an installation, Oracle Universal Installer records all of the actions that it performs in a log file. If you encounter problems during the installation, review the log file for information about possible causes of the problem. The log file is located in SYSTEM_DRIVE:\Program Files\Oracle\Inventory\logs.

Log file names take the form:

installActionsdate_time.log

For example, if the installation occurred at 9:00:56 A.M. on May 14, 2004, then the log file would be named:

installActions2004-05-14_09-00-56-am.log

Note:

Do not delete or manually alter the Inventory directory or its contents. Doing so can prevent Oracle Universal Installer from locating products that you install on your system

Fatal Errors

If you receive a fatal error while a configuration assistant is running then:

Noninteractive Installation Response for File Error Handling

To determine whether a noninteractive installation succeeded or failed, check the installActionsdate_time.log file, located in SYSTEM_DRIVE:\Program Files\Oracle\Inventory\logs.

If necessary, then see the previous section for information about determining the location of the Inventory directory.

A silent installation fails if:

Oracle Universal Installer or a configuration assistant validates the response file at run time. If the validation fails, then the noninteractive installation or configuration process ends. Oracle Universal Installer treats values for parameters that are of the wrong context, format, or type as if no value was specified in the file.

Cleaning Up after a Failed Installation

The Deinstallation Tool (deinstall) is available in the installation media before installation, and is available in Oracle home directories after installation. It is located in ORACLE_HOME\deinstall.

The deinstall command stops Oracle software, and removes Oracle software and configuration files on the operating system.

If an installation fails, you must remove files that Oracle Universal Installer created during the attempted installation and remove the Oracle home directory. Follow the instructions below to remove the gateway.

  1. Log in as a member of the Administrators group.

  2. Run the deinstall command, providing information about the Oracle System Identifier (SID), when prompted.

  3. Reinstall the software.