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Oracle® Database Administrator's Guide
11g Release 2 (11.2)

Part Number E17120-05
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Monitoring Errors and Alerts

The following sections explain how to monitor database errors and alerts. It contains the following topics:

Note:

The easiest and best way to monitor the database for errors and alerts is with the Database Home page in Enterprise Manager. This section provides alternate methods for monitoring, using data dictionary views, PL/SQL packages, and other command-line facilities.

Monitoring Errors with Trace Files and the Alert Log

Each server and background process can write to an associated trace file. When an internal error is detected by a process, it dumps information about the error to its trace file. Some of the information written to a trace file is intended for the database administrator, and other information is for Oracle Support Services. Trace file information is also used to tune applications and instances.

Note:

Critical errors also create incidents and incident dumps in the Automatic Diagnostic Repository. See Chapter 9, "Managing Diagnostic Data" for more information.

The alert log is a chronological log of messages and errors, and includes the following items:

  • All internal errors (ORA-00600), block corruption errors (ORA-01578), and deadlock errors (ORA-00060) that occur

  • Administrative operations, such as CREATE, ALTER, and DROP statements and STARTUP, SHUTDOWN, and ARCHIVELOG statements

  • Messages and errors relating to the functions of shared server and dispatcher processes

  • Errors occurring during the automatic refresh of a materialized view

  • The values of all initialization parameters that had nondefault values at the time the database and instance start

Oracle Database uses the alert log to record these operations as an alternative to displaying the information on an operator's console (although some systems also display information on the console). If an operation is successful, a "completed" message is written in the alert log, along with a timestamp.

The alert log is maintained as both an XML-formatted file and a text-formatted file. You can view either format of the alert log with any text editor or you can use the ADRCI utility to view the XML-formatted version of the file with the XML tags stripped.

Check the alert log and trace files of an instance periodically to learn whether the background processes have encountered errors. For example, when the log writer process (LGWR) cannot write to a member of a log group, an error message indicating the nature of the problem is written to the LGWR trace file and the alert log. Such an error message means that a media or I/O problem has occurred and should be corrected immediately.

Oracle Database also writes values of initialization parameters to the alert log, in addition to other important statistics.

The alert log and all trace files for background and server processes are written to the Automatic Diagnostic Repository, the location of which is specified by the DIAGNOSTIC_DEST initialization parameter. The names of trace files are operating system specific, but each file usually includes the name of the process writing the file (such as LGWR and RECO).

See Also:

Controlling the Size of Trace Files

You can control the maximum size of all trace files (excluding the alert log) using the initialization parameter MAX_DUMP_FILE_SIZE, which limits the file to the specified number of operating system blocks. To control the size of an alert log, you must manually delete the file when you no longer need it. Otherwise the database continues to append to the file.

You can safely delete the alert log while the instance is running, although you should consider making an archived copy of it first. This archived copy could prove valuable if you should have a future problem that requires investigating the history of an instance.

Controlling When Oracle Database Writes to Trace Files

Background processes always write to a trace file when appropriate. In the case of the ARCn background process, it is possible, through an initialization parameter, to control the amount and type of trace information that is produced. This behavior is described in "Controlling Trace Output Generated by the Archivelog Process". Other background processes do not have this flexibility.

Trace files are written on behalf of server processes whenever critical errors occur. Additionally, setting the initialization parameter SQL_TRACE = TRUE causes the SQL trace facility to generate performance statistics for the processing of all SQL statements for an instance and write them to the Automatic Diagnostic Repository.

Optionally, you can request that trace files be generated for server processes. Regardless of the current value of the SQL_TRACE initialization parameter, each session can enable or disable trace logging on behalf of the associated server process by using the SQL statement ALTER SESSION SET SQL_TRACE. This example enables the SQL trace facility for a specific session:

ALTER SESSION SET SQL_TRACE TRUE;

Use the DBMS_SESSION or the DBMS_MONITOR packages if you want to control SQL tracing for a session.

Caution:

The SQL trace facility for server processes can cause significant system overhead resulting in severe performance impact, so you should enable this feature only when collecting statistics.

See Also:

Reading the Trace File for Shared Server Sessions

If shared server is enabled, each session using a dispatcher is routed to a shared server process, and trace information is written to the server trace file only if the session has enabled tracing (or if an error is encountered). Therefore, to track tracing for a specific session that connects using a dispatcher, you might have to explore several shared server trace files. To help you, Oracle provides a command line utility program, trcsess, which consolidates all trace information pertaining to a user session in one place and orders the information by time.

See Also:

Oracle Database Performance Tuning Guide for information about using the SQL trace facility and using TKPROF and trcsess to interpret the generated trace files

Monitoring Database Operations with Server-Generated Alerts

A server-generated alert is a notification from the Oracle Database server of an impending problem. The notification may contain suggestions for correcting the problem. Notifications are also provided when the problem condition has been cleared.

Alerts are automatically generated when a problem occurs or when data does not match expected values for metrics, such as the following:

  • Physical Reads Per Second

  • User Commits Per Second

  • SQL Service Response Time

Server-generated alerts can be based on threshold levels or can issue simply because an event has occurred. Threshold-based alerts can be triggered at both threshold warning and critical levels. The value of these levels can be customer-defined or internal values, and some alerts have default threshold levels which you can change if appropriate. For example, by default a server-generated alert is generated for tablespace space usage when the percentage of space usage exceeds either the 85% warning or 97% critical threshold level. Examples of alerts not based on threshold levels are:

  • Snapshot Too Old

  • Resumable Session Suspended

  • Recovery Area Space Usage

An alert message is sent to the predefined persistent queue ALERT_QUE owned by the user SYS. Oracle Enterprise Manager reads this queue and provides notifications about outstanding server alerts, and sometimes suggests actions for correcting the problem. The alerts are displayed on the Enterprise Manager Database Home page and can be configured to send email or pager notifications to selected administrators. If an alert cannot be written to the alert queue, a message about the alert is written to the Oracle Database alert log.

Background processes periodically flush the data to the Automatic Workload Repository to capture a history of metric values. The alert history table and ALERT_QUE are purged automatically by the system at regular intervals.

Setting and Retrieving Thresholds for Server-Generated Alerts

You can view and change threshold settings for the server alert metrics using the SET_THRESHOLD and GET_THRESHOLD procedures of the DBMS_SERVER_ALERTS PL/SQL package. Examples of using these procedures are provided in the following sections:

Note:

The most convenient way to set and retrieve threshold values is to use the graphical interface of Enterprise Manager. See Oracle Database 2 Day DBA for instructions.

See Also:

Oracle Database PL/SQL Packages and Types Reference for information about the DBMS_SERVER_ALERTS package

Setting Threshold Levels

The following example shows how to set thresholds with the SET_THRESHOLD procedure for CPU time for each user call for an instance:

DBMS_SERVER_ALERT.SET_THRESHOLD(
 DBMS_SERVER_ALERT.CPU_TIME_PER_CALL, DBMS_SERVER_ALERT.OPERATOR_GE, '8000', 
 DBMS_SERVER_ALERT.OPERATOR_GE, '10000', 1, 2, 'inst1',
 DBMS_SERVER_ALERT.OBJECT_TYPE_SERVICE, 'main.regress.rdbms.dev.us.example.com');

In this example, a warning alert is issued when CPU time exceeds 8000 microseconds for each user call and a critical alert is issued when CPU time exceeds 10,000 microseconds for each user call. The arguments include:

  • CPU_TIME_PER_CALL specifies the metric identifier. For a list of support metrics, see Oracle Database PL/SQL Packages and Types Reference.

  • The observation period is set to 1 minute. This period specifies the number of minutes that the condition must deviate from the threshold value before the alert is issued.

  • The number of consecutive occurrences is set to 2. This number specifies how many times the metric value must violate the threshold values before the alert is generated.

  • The name of the instance is set to inst1.

  • The constant DBMS_ALERT.OBJECT_TYPE_SERVICE specifies the object type on which the threshold is set. In this example, the service name is main.regress.rdbms.dev.us.example.com.

Retrieving Threshold Information

To retrieve threshold values, use the GET_THRESHOLD procedure. For example:

DECLARE
 warning_operator         BINARY_INTEGER;
 warning_value            VARCHAR2(60);
 critical_operator        BINARY_INTEGER; 
 critical_value           VARCHAR2(60);
 observation_period       BINARY_INTEGER;
 consecutive_occurrences  BINARY_INTEGER;
BEGIN
 DBMS_SERVER_ALERT.GET_THRESHOLD(
 DBMS_SERVER_ALERT.CPU_TIME_PER_CALL, warning_operator, warning_value,
    critical_operator, critical_value, observation_period, 
    consecutive_occurrences, 'inst1',
 DBMS_SERVER_ALERT.OBJECT_TYPE_SERVICE, 'main.regress.rdbms.dev.us.example.com');
 DBMS_OUTPUT.PUT_LINE('Warning operator:       ' || warning_operator);
 DBMS_OUTPUT.PUT_LINE('Warning value:          ' || warning_value);
 DBMS_OUTPUT.PUT_LINE('Critical operator:      ' || critical_operator);
 DBMS_OUTPUT.PUT_LINE('Critical value:         ' || critical_value);     
 DBMS_OUTPUT.PUT_LINE('Observation_period:     ' || observation_period);
 DBMS_OUTPUT.PUT_LINE('Consecutive occurrences:' || consecutive_occurrences);
END;
/
 

You can also check specific threshold settings with the DBA_THRESHOLDS view. For example:

SELECT metrics_name, warning_value, critical_value, consecutive_occurrences 
   FROM DBA_THRESHOLDS 
   WHERE metrics_name LIKE '%CPU Time%';

Viewing Server-Generated Alerts

The easiest way to view server-generated alerts is by accessing the Database Home page of Enterprise Manager. The following discussion presents other methods of viewing these alerts.

If you use your own tool rather than Enterprise Manager to display alerts, you must subscribe to the ALERT_QUE, read the ALERT_QUE, and display an alert notification after setting the threshold levels for an alert. To create an agent and subscribe the agent to the ALERT_QUE, use the CREATE_AQ_AGENT and ADD_SUBSCRIBER procedures of the DBMS_AQADM package.

Next you must associate a database user with the subscribing agent, because only a user associated with the subscribing agent can access queued messages in the secure ALERT_QUE. You must also assign the enqueue privilege to the user. Use the ENABLE_DB_ACCESS and GRANT_QUEUE_PRIVILEGE procedures of the DBMS_AQADM package.

Optionally, you can register with the DBMS_AQ.REGISTER procedure to receive an asynchronous notification when an alert is enqueued to ALERT_QUE. The notification can be in the form of email, HTTP post, or PL/SQL procedure.

To read an alert message, you can use the DBMS_AQ.DEQUEUE procedure or OCIAQDeq call. After the message has been dequeued, use the DBMS_SERVER_ALERT.EXPAND_MESSAGE procedure to expand the text of the message.

See Also:

Oracle Database PL/SQL Packages and Types Reference for information about the DBMS_AQ, and DBMS_AQADM packages

Server-Generated Alerts Data Dictionary Views

The following data dictionary views provide information about server-generated alerts.

View Description
DBA_THRESHOLDS Lists the threshold settings defined for the instance
DBA_OUTSTANDING_ALERTS Describes the outstanding alerts in the database
DBA_ALERT_HISTORY Lists a history of alerts that have been cleared
V$ALERT_TYPES Provides information such as group and type for each alert
V$METRICNAME Contains the names, identifiers, and other information about the system metrics
V$METRIC Contains system-level metric values
V$METRIC_HISTORY Contains a history of system-level metric values

See Also:

Oracle Database Reference for information on static data dictionary views and dynamic performance views