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Oracle® Enterprise Manager Ops Center User's Guide
11g Release 1 Update 3 (11.1.3.0.0)

Part Number E18415-04
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3 Message Center

The Message Center collects and presents all problems, alerts, and notifications. Use the Message Center to view and manage problems, notifications, and service requests and to warranty information. This chapter describes the Message Center.

Contents of the Message Center

The Message Center displays and manages alerts and alarms, which are called Problems, it generates notifications, it can view and display service requests, and it can display the warranty information for an asset.

Problems

An alert is generated when a monitored attribute does not meet the monitoring parameters. If a problem does not already exist, a new problem appears in the Unassigned Problems queue in the Message Center. If you have the Manage or Admin role, you can assign problems to other users with the Manage or Admin role for that asset. From the Message Center you can view and take action on problems.

Use Maintenance Mode, as described in Problem Management, to temporarily disable assets from triggering alerts or problems when you know an incident will occur, such as when you plan on performing maintenance, and you do not want problems to appear in the user interface.

Notifications

Notifications enable you to configure the software to send you an e-mail or pager message when a critical or warning problem is detected. Different users can be given different notification profiles, letting you control what severity of messages are sent to each user and by what method.

Service Requests and Warranty Information

You can file and view service requests to My Oracle Support from the Message Center and view warranty information. See Oracle Services for information about using these features.

Viewing Unassigned Problems

New problems appear in the Unassigned Problems queue in the Message Center. A bar chart on the page visually displays the number of new problems by severity. The page also contains a table that categorizes the problems by severity and asset type. Select a row in the table to display all unassigned problems for the selected severity category and to drill down for more details. Each problem is assigned an automatically generated ID to help track the issue.

The following information is available:

To View Unassigned Problems

  1. Click Message Center in the Navigation pane.

  2. Click Unassigned Problems in the Navigation pane.

Viewing My Problems

Problems assigned to you appear in the My Problems queue in the Message Center. A bar chart on the page visually displays the number of new problems by severity. The page also contains a table that categorizes the problems by severity and asset type. Select a row in the table to display all problems for the selected severity category and to drill down for more details. Each problem is assigned an automatically generated ID to help track the issue.

To View Your Problems

  1. Click Message Center in the Navigation pane.

  2. Click My Problems in the Navigation pane.

Viewing Problems Assigned to Others

Problems assigned to other users appear in the Problems Assigned to Others queue in the Message Center. A bar chart on the page visually displays the number of new problems by severity. The page also contains a table that categorizes the problems by severity and asset type. Select a row in the table to display all problems assigned to others for the selected severity category and to drill down for more details. Each problem is assigned an automatically generated ID to help track the issue.

To View Problems Assigned to Others

  1. Click Message Center in the Navigation pane.

  2. Click Problems Assigned to Others in the Navigation pane.

Placing an Asset in Maintenance Mode

You can place assets in maintenance mode prior to maintenance. Assets in maintenance mode do not generate notifications.

To Place an Asset in Maintenance Mode

  1. Select an asset in the Navigation pane.

  2. Click Place in Maintenance Mode in the Actions pane. A confirmation window is displayed.

  3. Click Place.

Removing an Asset from Maintenance Mode

You can remove assets in maintenance mode after maintenance. Assets in maintenance mode do not generate notifications. Once removed from maintenance mode, the assets will generate notifications as normal.

To Remove an Asset from Maintenance Mode

  1. Select an asset in the Navigation pane.

  2. Click Remove From Maintenance Mode in the Actions pane. A confirmation window is displayed.

  3. Click Remove.

Viewing Notifications

Ops Center generates notifications for all event operations and when the set thresholds are exceeded.

You can enable or disable the notifications for a server or blade, chassis, or OS. The status of notifications for the asset is displayed in the asset's monitoring window.

To View Notifications

  1. Expand Message Center in the Navigation pane.

  2. Click Notifications. The center pane displays a table of all notifications.

  3. (Optional) Use the search function in the upper right section of the window to locate specific notifications.

Deleting Notifications

You can delete any notification. You can also delete all notifications.

To Delete Specific Notifications

  1. Click the notifications icon in the upper right section of the BUI. The notifications window is displayed.

  2. Select the notification or notifications you want to delete.

  3. Click the Delete icon.

To Delete All Notifications

  1. Click the notifications icon in the upper right section of the BUI. The notifications window is displayed.

  2. Click the Delete All Notifications icon. A confirmation window is displayed.

  3. Click Yes. All notifications are deleted.