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Oracle® Communications Network Intelligence User's Guide
Release 7.2.2

E36059-03
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10 Using Customers

This section describes customers in Oracle Communications Network Intelligence. A customer is defined as a company or individual who currently subscribes, or previously subscribed to, one or more services. This includes all corporate, other licensed operator (OLO), and internal (core) customers.

You can add customer contacts to send email alerts if certain conditions, such as utilization threshold alerts, are set in Monitor Report Manager, or to inform company personnel of a network outage.

Using the Customer Tree Browser

The customer tree browser displays all customers currently contained in the database.

Creating a Customer

To create a customer:

  1. Click Customer on the context toolbar.

  2. Click the Create icon:

    Create icon

    The New Customer window is displayed.

  3. Configure the customer using the following values:

    • Name: Enter the name of the customer.

    • Customer Type: Select the customer type.

    • Account Manager: Select the name of the account manager.

    • Contact: Select the contact name for the customer.

    • InService Date: Use the calendar dialog box to select the date on which the selected customer comes into service.

    • OutService Date: Use the calendar dialog box to select the date on which the selected customer is due to go out of service.

    • Status: Select from the list of statuses; for example: Ceased, Faulty, Free, In Service, ONI Planned (where ONI signifies Oracle Network Intelligence).

  4. Click Save.

Working with Customer Object Views

The customer object offers the following views:

  • Network Site Mesh View

  • Sites List View

  • Equipment View

  • Child Trails

Using the Network Site Mesh View

The Network Site Mesh View for a customer displays the customer's network trails and sites.

There are two parts to this view, the mesh view and the trail list. The trail search filter is used by this view. See "Filtering View Data".

The mesh view takes the collection of trails returned by the filter and displays the customer network in a graphical mesh representation. The nodes displayed are the equipment referenced by the trails.

The trail list view provides a table of all the trail links found in the customer network matching the filtered criteria.

Viewing the Trails Making Up The Route

Double-click a route (row) in the mesh view to display a list of trails making up the route.

Using the Sites List View

The Sites List View displays a list of all of the sites in the network transiting or terminating the selected customer's trails. The sites are defined by name, address, type, country, and Easting and Northing coordinates.

Using the Equipment View

The Equipment View for a customer displays a list of all of the equipment referenced to the selected customer.

The equipment can be filtered as follows:

  1. Select from the labels corresponding to the equipment filters:

    • Equipment platform

    • Equipment type

    • Equipment template

    • Port capacity

  2. Click to select the required equipment.

  3. Click Apply to generate the view.

Using the Trail Views

The Child Trails view is common to many supported entities in Network Intelligence. See "Using Object Type Trail Views" for information about this view.

Working Customer Object Group Views

To display the customer object group views:

  1. Click the object group view icon.

    A menu is displayed.

  2. Select one of the following view options:

    • Major Customer Bandwidth Report

    • Customer Network Mesh Report

Using the Major Customer Bandwidth View

The Major Customer Bandwidth Report displays customer bandwidth usage over a configurable time period, ordered by highest bandwidth usage (in megabits per second).

Using the Customer Network Mesh Report

The Customer Network Mesh Report displays a mesh view of the customer network.

There are two parts to this view, the mesh view and the trail list. The trail search filter is used by this view. See "Filtering View Data".

Using Customer Contacts

Contacts are used in Network Intelligence to notify customers of service outages by email, or to enable reports to be sent to specified users when a user report condition is met.

You can add, edit, or delete contact details in Network Intelligence:

Adding a Contact

To add a customer contact:

  1. From the Administration menu on the menu bar, select Contacts.

  2. Select Add a Contact.

  3. Complete the personal details of the user. The First Name, Last Name, and Email fields are mandatory.

  4. Click Save to add the contact details to the database.

Editing a Contact

To edit a contact:

  1. From the Administration menu on the menu bar, select Contacts.

  2. Select Maintain Contacts to display the contact list.

  3. Select a row, and click Edit Contact to revise the user's contact details.

  4. Update the contact details.

  5. Click Save to commit the contact details to the database.

Deleting a Contact

To delete a contact:

  1. From the Administration menu on the menu bar, select Contacts.

  2. Select Maintain Contacts to display the contact list.

  3. Select a row, and click Delete Contact to remove the user's contact details.

  4. Confirm the deletion.

    Tip:

    You may be required to close and reopen the Contact Details tab to view the deletion.