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Oracle® Communications Network Intelligence User's Guide
Release 7.2.2

E36059-03
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15 Managing Outages

This section describes the Outage Manager in Oracle Communications Network Intelligence. The Outage Manager is used to identify the impact of an outage on a network.

Generating an Outage Report

To create an outage report using Outage Manager:

  1. Perform one of the following:

    • Click Tools, and then select Outage Manager.

    • Click the Outage Manager icon on the toolbar:

      Outage Manager icon
    • Open the Plans tree browser, click the Create icon, and select Create New Outage Plan.

    The opening page of the Outage Report Manager wizard is displayed.

  2. Enter the plan details.

    • Name: The name of the planned outage. All plans must be unique.

    • Outage Owner: The person who generates the outage report.

    • Outage Type: Select Planned or Unplanned.

    • Start Date Time: The time and date on which the outage starts.

    • End Date Time: The time and date on which the outage ends.

    • Notes: Further description of the outage; for example: a reference number known by the customer, or order management system.

  3. Click Next to display the Select Outage Resources dialog box.

  4. Select the entities associated with the outage by selecting the required entity type from the Entity Type list; for example: click Add to include a resource group that includes some network entities in the application, specify a particular customer, or select an affected site (and all of its associated trails, which are retrieved automatically).

    Click Import, and select a file of comma separated variable (CSV) format containing the entities to be associated with the outage; this can be generated using Microsoft Excel, for example. The file must be defined by columns called Entity Type and Entity Name.

    If several cards are associated with an outage, for example, carrying out a bulk import is a useful mechanism, rather than entering each card singly.

    You can create an Outage Manager plan with multiple entities, and with entities of different types; for example: site and equipment. The supported entity types are:

    • Card

    • Customer

    • Equipment

    • Resource Group

    • Route

    • Service

    • Site

    • Topology

    • Trail

      Note:

      If you use Outage Manager to search for trails, the search returns not only children of the trail, but where the selected trail is a protecting trail, the search also returns children of the protected trail.
  5. Click Add to display a search screen for entities of that type.

  6. In the search window, enter an identifier for the entity in one of the search fields, if required, and click Search to select objects, or click Reset to clear all the search fields.

    Tip:

    Leaving all search fields in the window blank returns all network entities of that particular type.
  7. From the resulting entity types, choose the rows corresponding to the required entities, and click Select to add the objects to Outage Manager.

    To add further entities, click the Add tab for that particular entity type, and perform the search.

    To remove an entity from the list, click the required row, and click Remove.

  8. Click Next to display all impacted entities. Click a tab to display a list of affected entities:

    • Impacted Customers

    • Impacted Services

    • Impacted Equipment

    • Impacted Sites

    • Impacted Trails for Notification

  9. To select the trails to be displayed in the Impacted Trails for Notification report that is sent by email to mandated customer contacts, click the tabs for the other impacted entities, and select the required rows.

  10. Click Next to select customer contacts to be notified of the outage by email.

    If no contacts are selected, no emails are sent.

    See "Using Customer Contacts" for further information on contacts.

    • To notify a contact, click the corresponding row in the Contacts to Notify section. You cannot edit the contact information in this window.

      To edit contact information, see "Editing a Contact".

    • To notify all listed customer contacts, select the Notify All Contacts check box.

    • To modify the subject title of the outage mail, edit the text in the Subject field.

    • Add more detail to the outage email in the Additional information to be added to email body field.

  11. Click Next to save the outage plan.

  12. Select one of the following:

    • Save and Display Plan

    • Save and Close Plan

    Click Finish to complete the outage report. Selected contacts are notified of the outage by email. The outage plan is saved.

Viewing Outage Reports

Outage Manager creates reports listing all outage and impacted entities, and planned entities, and generates a set of service demands to find restoration paths for impacted services:

Viewing Service Demands

To view the service demands created by Outage Manager to find restoration paths for impacted services:

  1. Create an outage plan as outlined in "Generating an Outage Report".

  2. Select the View pane in the main GUI, and click Service Demands under the Plan heading.

  3. To perform further actions on the service demands, see "Carrying out Actions on the Service Demands View".

Viewing Studies

To analyze and compare forecast plans based on the generated restoration paths:

  1. Select the View pane in the main GUI, and click Studies under the Plan heading.

  2. To perform further actions on the listed plans, including comparing forecast plans, see "Using the Studies View".

Viewing the Original Outage Entities

To view the original outage entities:

  1. Select the View pane in the main GUI, and click Original Outage Entities under the Original Outage Entities heading.

    The Loaded From column is populated using the resource group to which the entities belong, or the spreadsheet from which the entities were loaded.

  2. (Optional) Perform further actions on the entities:

    • To display an entity, double-click it.

    • To save the entity list, right-click to extract the table in HTML or CSV format, copy it to the clipboard, or open it in Microsoft Excel.

Viewing Impacted Trails

There are two types of impacted trails supported in Outage Manager:

  • Service affecting trails: when impacted resources are not protected (or are protected by resources that are also affected), this is a service-affecting impact

  • Non-service affecting trails: when impacted resources are protected (or are themselves protecting other resources), this is a non-service-affecting impact

You can also view a routing report listing all impacted trails.

To view impacted trails:

  1. Create an outage plan as outlined in "Generating an Outage Report", using the impacted services.

  2. Select the View pane in the main GUI, and select one of the trail options under the Impact heading.

    • Impacted Trails (Service Affecting)

    • Impacted Trails (Non Service Affecting)

    • Impacted Trails Routing Report

  3. (Optional) Perform further actions on the trails:

    • To perform a bulk update of trails:

      In the routing report, select a trail, or a group of trails, right-click, and select Bulk Update Trails. See "Bulk Updating Trails".

    • To display a trail:

      Double-click a trail in any of the impacted trail views.

    • To view a report of interest in summary or in detail:

      Select a trail, or a group of trails, and right-click to extract the report in HTML or CSV format, copy it to the clipboard, or open it in Microsoft Excel.

Viewing Impacted Entities

To see a list of affected entities, click Impacted [Entities] to display a list of entities.

(Optional) Perform actions on the entities as follows:

  • To display an entity, double-click the entity in the view.

  • To view a report of interest in summary or in detail:

    Select an entity, or a group of entities, and right-click to extract the report in HTML or CSV format, copy it to the clipboard, or open it in Microsoft Excel.

Viewing Impacted Equipment

To see a list of affected nodes, click Impacted Equipment to display the equipment listed by name, number of impacted trails, site, customer, and so on.

Viewing Impacted Customers

To see a list of affected customers, click Impacted Customers to display the customers listed by name, type, and number of impacted entities per customer.

Viewing Impacted Services

To see a list of affected services, click Impacted Services to display the services listed by name, trail capacity, and number of impacted trails per service.

Viewing Impacted Locations

To see a list of affected locations, click Impacted Locations to display the locations listed by name, number of impacted trails per location, address, and parent location.

Viewing Impacted Sites

To see a list of affected sites, click Impacted Sites to display the sites listed by name, number of impacted trails per site, address, geographical coordinates, site type, and so on.

Viewing Planned Trails

To see a list of planned trails, click Planned Trails to display the trails listed by trail definition, A and Z site, service, and so on.

See "Using the Planned Trails View".

Viewing Planned Equipment

To see a list of planned equipment, click Planned Equipment to display the equipment listed by definition, platform, type, and so on.

See "Using the Planned Equipment View".

Viewing Planned Cards

To see a list of planned cards, click Planned Cards to display the cards listed by site name, equipment name, slot name, card name, card definition, port definition, and supplier.

See "Using the Planned Cards View".

Viewing Planned Sites

To see a list of planned sites, click Planned Sites to display the sites listed by site name, address, type, location, and geographical coordinates.

See "Using the Planned Sites View".

Viewing Planned Topologies

To see a list of planned topologies, click Planned Topologies to display the topologies listed by name, pattern, usage, network, supplier, status, and in service date.

See "Using the Planned Topologies View".