Oracle Advanced Scheduler User Guide

Contents

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Preface

Understanding Oracle Advanced Scheduler

Overview of Oracle Advanced Scheduler

Key Features of Advanced Scheduler

How Advanced Scheduler Functionality Works

      Advanced Scheduler Process Flow

      Scheduling Process

      Scheduling Preferences

Scheduling Modes Used by the Advanced Scheduler

      Intelligent Mode

      Window-to-Promise Mode

      Assisted Mode

Methods for Running Advanced Scheduler

Autonomous Scheduler

Scheduling Based on Parts Availability

Calculating Travel Time and Distance

Costing Schedule Options

Releasing Work (Committing Tasks) to Technicians

Inspection and Preventive Maintenance

How Advanced Scheduler Relates to the E-Business Suite

Using Oracle Advanced Scheduler

Scheduling with Oracle Advanced Scheduler

Accessing the Schedule Task Window

Using the Schedule Task Window

Using Advanced Scheduler in the Dispatch Center

Using Additional Features of the Advanced Scheduler

      Working With Tasks Durations Longer Than a Standard Shift

      Working With Customer Confirmations

      Scheduling With Access or After Hours Requirements

      Defining Task Access Hours or After Hours Constraints for a Specific Task

      Scheduling Tasks With Dependencies

      Making Trip Adjustments

      Optimizing Technician Schedules Across Trips

      Understanding the Optimization Across Trips Functionality

      Running the Optimization Across Trips Concurrent Program

Third Party Scheduling and Management

      Specifying Resource Preference

      Understanding Scheduling Considerations

      Managing Third Party Tasks

Windows and Navigation Paths

Overview of Field Service Windows and Navigation Paths

Windows and Navigator Paths