This appendix covers the following topics:
A field service technician can capture the signature of a customer after performing the debrief on the Pocket PC or on the laptop computer using an appropriate external Topaz signature tablet. The signature is then synchronized with the enterprise system.
You can view a captured signature in the appropriate debrief window of the Enterprise application. Viewing a signature in the Debrief window is exactly the same as viewing any other attachment.
On the toolbar, there is a paper clip icon. When you select an attachment linked to the debrief, the icon changes to a paper clip attached to a yellow document.
If the attachment viewer in the Enterprise application is not working, then check that the entries in wdbsver.app (found in the Forms tier setup) are similar to the following:
connect_string = mobxbld1
password = apps
username = apps
default_page = APPS.fnd_web.ping
document_table = APPS.fnd_lobs_document
document_path = docs
document_proc = (null)
name_prefix = (null)
always_describe = (null)
after_proc = (null)
before_proc = (null)
reuse = YES
connmax = 30
upload_as_long_raw = (null)
upload_as_blob = *
pathalias = fndgfm
pathaliasproc = fnd_gfm.dispatch