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Oracle Mobile Field Service Implementation Guide
Release 12.1
Part Number E12790-04
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Oracle Mobile Field Service Implementation Guide

Contents

Title and Copyright Information

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Preface

Overview of Oracle Mobile Field Service

Introduction

Overviews
Technologies

Implementing Oracle Mobile Field Service Store and Forward (Offline)

Requirements and Dependencies

Overview
Minimum Software Requirements
Minimum Hardware Requirements
Minimum Pocket PC Communication Requirements
Oracle Mobile Application Foundation Dependencies
Oracle Mobile Field Service Store and Forward Installation Dependencies

Implementing Oracle Mobile Application Foundation

Overview
Installing and Configuring Oracle Database Lite 10g Release 3
Setting Profile Options for Mobile Application Foundation
Scheduling Concurrent Programs for Mobile Application Foundation

Implementing Oracle Mobile Field Service Store and Forward

Overview
Installing the Mobile Application Patches
Customizing Mobile Field Service Store and Forward - Pocket PC Using Custom Components (Custom Hooks)
Confirming Required Enterprise Setups
Setting Profile Options for Oracle Mobile Field Service Store and Forward Applications
Creating and Managing Mobile Users
Assigning Customers to Mobile Field Service Technicians
Testing the Mobile Field Service Store and Forward Applications Implementation

Installing Oracle Mobile Field Service Store and Forward - Laptop

Installing Oracle Mobile Field Service Store and Forward - Laptop
Launching Oracle Mobile Field Service Store and Forward - Laptop
Bouncing the Web-to-Go Client

Installing Oracle Mobile Field Service Store and Forward - Pocket PC

Installing Oracle Mobile Field Service Store and Forward - Pocket PC
Launching Oracle Mobile Field Service Store and Forward - Pocket PC
Creating a Shortcut for Oracle Mobile Field Service Store and Forward - Pocket PC
Subsequent Synchronizations for Oracle Mobile Field Service Store and Forward - Pocket PC

Diagnostic Testing

Overview
Diagnostic Testing Oracle Mobile Application Foundation
Diagnostic Testing Oracle Mobile Field Service Store and Forward Applications
Configuring Debug Logging
Common Issues

Administrative Tasks

Overview
Setting the Conflict Resolution Rule
Configuring the Interapplication Bar
Manually Creating Mobile Users
Managing Concurrent Programs
Viewing User Synchronization Statistics
Working with Upload Errors
Managing Deferred Upload Errors
Managing Discarded Upload Errors
Managing Passed Upload Errors
Defining and Editing Mobile Queries
Setting Up Mobile Queries Based on E-Mail
Using the Oracle10g Lite Administration Windows

Customizing Dashboard Views for Oracle Mobile Field Service Store and Forward - Laptop

Understanding Dashboard Customized Views
Customizing Dashboard Views
Changing View Element Sequence
Causing Personalization Changes to go into Effect

Setups for Oracle Mobile Field Service Store and Forward - Pocket PC

Personalizing Screens
Setting Up Wireless Integration
Setting Up Automatic Synchronization and Notification
Setting Up Usability and Security
Setting Up Cross-Task Validation Rules

Troubleshooting

Troubleshooting the Application Publishing
Troubleshooting the Mobile User Concurrent Program
Reviewing Upload Errors
Manually Publishing Mobile Applications
Understanding the Java Utility Command Syntax
Publishing Applications with Multiple Mobile Server Instances
Usage Examples
Tracing Oracle10g Lite Mobile Server
Troubleshooting Screen Personalization
Troubleshooting Wireless Integration
Troubleshooting Automatic Synchronization and Notification

Implementing Oracle Mobile Field Service - Wireless and Voice (Online)

Overview of Oracle Mobile Field Service - Wireless and Voice Implementation

Oracle Mobile Field Service - Wireless and Voice Implementation Overview
Architectural Overview
Terminology

Requirements and Dependencies

Minimum Software Requirements

Implementing Oracle AS Wireless Server

Introduction
Installing Oracle AS Wireless Server
Expanding Oracle Application Server Tier for Wireless Option
Using Single Sign On
Setting Up an Application Link to Point to Oracle Mobile Field Service - Wireless and Voice
Setting SSL Certificates for HTTPS Access
Supporting Microsoft Windows Mobile 6
Setting Proxies
Setting Location Services

Implementing Oracle Mobile Field Service - Wireless

Overview of the Implementation Tasks for Mobile Field Service - Wireless
Confirming Setup of Other Oracle Applications
Setting Up the User with Wireless Responsibility
Setting Up the Profile Options for the Mobile Field Service Wireless User
Setting Up Default Organization and Subinventory
Setting Profile Options for Task Summary Display, Date Format
Setting Up the Spares Management Order Parts Profile Option
Setting Up Task Scheduling and Assignment Profile Options
Setting Up the Email Server Profile Option
Setting Up Signature Control
Using Functional Security for Personalization
Verifying the Implementation

Implementing Mobile Field Service - Voice

Overview of the Implementation Tasks for Oracle Mobile Field Service - Voice
Deploying the Voice Gateway
Setting Up Profile Options for Oracle Mobile Field Service - Voice
Setting Up Voice Files (.wav)
Adding Voice Grammar for Material Debrief Alpha Numeric Search

Administration and Troubleshooting

Mobile Field Service Wireless and Voice Debug Page
Oracle AS Wireless Server Log
HTTP Header Log
Issues and Solutions

High Availability

Implementing High Availability

About High Availability
About Mapping Responsibilities
      Mapping Responsibilities
Concurrent Requests Supported in Mobile Field Service in High Availability
User Actions Supported in Mobile Field Service in High Availability

Item Handling for the Mobile Field Service Store and Forward Applications

Limiting System Item Download
Setting Up System Items for Install Base Transactions
Setting Up Install Base Profile Options
Removing and Installing Parts in Oracle Mobile Field Service Store and Forward
Ordering and Transferring Parts

Signature Control for the Mobile Field Service Store and Forward Applications

Overview

National Language Support for the Oracle Mobile Field Service Store and Forward Applications

Overview

Mobile Synchronization Scalability and Performance for the Oracle Mobile Field Service Store and Forward Applications

Overview
Test Environment
Test Results
Performance Tuning of Mobile Application Foundation

Customization Support for the Oracle Mobile Field Service Store and Forward Applications

Overview
Flexfield Support
Label Modification
Generic Attachment Support
New Custom Screen Creation

Index