Index

A

ACD link
ACD/PBX
  configurations in active mode link
  in scope analysis link
  integration link
  routing in enhanced passive mode link
  routing in passive mode link
  telephony platform APIs link

Adapter
  C link
  Java link
  Server link

adapter
  errors link
  layer link

addAnalogExtensionEventListener link
addVduDeviceListener link
Advanced Integration link
Advanced Outbound Extension link
  deploying link link
  devices link
  DLL link
  Java and C implementations link
  testing link

analog extension link
AnalogExtensionDevice link link
AnalogExtensionEventListener link
ANI
  call data link

API
  C link
  events tracing link
  methods link
  objects link
  Oracle Telephony Adapter link link link
  Oracle Telephony Adapter Server link
  traces link

APIOracle Telephony AdapterOracle Telephony Adapter Server
  concepts link

B

Basic implementation, testing link
Basic implementation, testingtesting Basic implementation link
Basic Integration architecture link
Basic Integration Softphone link
Basic Panel link link
Basic SDK client plug-in
  and media item life cycle link
  implementing callouts link
  in Basic Integration architecture link
  in Basic Integration design link

Basic SDK client plug-inin Basic Integration architectureBasic Integration architectureOracle Universal Work Queue
  client link

Basic Web Callback link link link
BASIC_SDK link
bin directory link
blind transfer link

C

C
  compiler link
  libraries link
  SDK link

C Adapter link
C API link
c directory link
C header files link
call control commands link link
call data link
call identifier link
callEstablishedEvent
  AnalogExtensionEventListener link
  implementing link
  in Basic SDK link
  in user actions link

callOutcomeEvent link
callouts
  HTTP link
  implementing link
  in sample code link
  Register and Login link

calloutsRegister and Loginuser profile values link
callReleasedEvent
  in AnalogExtensionEventListener link
  in Basic SDK link link

callTransferredEvent link
canonical number format link
canonical number formatdialCanonical methodBasic Web Callback link
case sensitive link
Cisco ICM link
client-based development link
close link
closing softphone link
conference link
consult call creation command link
consultation call link
CPU link
createAnalogExtensionDevice link
createVduDevice link
CT Connect link
CTI integration link

D

database layer link
deploying
  Advanced Outbound Extension link link

destroyVduDevice link
device module link
diagnostics link
dialCanonical method link
DialerDevice link link
directory
  bin link
  c link
  doc link
  java link
  java/class link
  lib link

disk space link
DLL
  compilation link
  in Advanced Outbound Extension link
  Windows link

DLLWindowsTAPICisco ICMAPICWindows
  platforms link

DNIS link
docs directory link
dropCall link

E

E-Business Suite link
error
  messages link
  unable to compile sample code link

event
  traces link

Event History link
events
  HTTP link
  implementing link
  plug-in link
  types of link
  viewing link
  XML link

eventsXMLXMLeventseventsHTTPHTTPeventsTest Utilityand plug-inplug-inand Test UtilitySDK Integrated Test Utility link
exception traces link
extension objects link

F

FIFO link link
FunctionName parameter link

G

GET requests link
Get Work link
Get Work mode link link

H

hardware requirements link
Hashtable link
hashtable keys link
HTTP
  and developing Basic Telephony SDK link
  callouts link
  events link
  GET requests link
  listener link link
  messages in Basic Integration link
  POST request link

HTTPeventsTest Utility
  and plug-in link

HTTPlistenercalloutsRegister and Loginuser profile valuesuser actions and basic integration link

I

icWork Controller link link
Inbound Telephony Server link link
include files link
init link
Intel CT Connect link
Interaction History link link link
Interaction Queuing and Distribution link
  in Advanced Integration link

interfaces
  Java link

IVR link

J

JAR
  Java implementation link
  SDK for Java link

JARSDK for JavaAPI
  Java link

Java
  class files link
  implementations link
  interface link
  libraries link
  SDK link
  source files link

Java Adapter link
Java API link
Java Development Kit link
java directory link
Javadoc
  APIs link
  package contents link

JTAPI link
JTAPIIntel CT ConnectCT ConnectJARSDK for JavaAPIJavaJava
  SDK link

L

LAN link
launching softphone link
lib directory link
libraries
  C link
  runtime link
  third-party CTI Java link

life cycle
  segment link

Linux link
log
  levels link link
  modules link

Logout link

M

make call creation command link
make utility link
makeCall link
MakeCall callout link
media item ID link link
media item life cycle segment link link
methods
  invoking link

Microsoft Visual Studio link
middleware configuration link

N

NotReady
  callout link

O

offHook link
open link
OpenTel Bean API link link
OpenTel events link
OpenTelEventListener link
OpenTelExtensionBean link
operating system link
Oracle Advanced Inbound
  and non-core telephony platforms link
  and Oracle Interaction Center link
  in Advanced Integration link

Oracle Advanced Outbound link link
Oracle E-Business Suite
  callouts from link
  integration scenario link
  integration with third-party products link

Oracle Interaction Center
  and Media Item ID link
  and Oracle Advanced Inbound link
  and teleset model link

Oracle iStore link link
Oracle iSupport link link
Oracle JDeveloper link
Oracle Routing Server link
  in Advanced Integration link

Oracle Telephony Adapter SDK link
Oracle Telephony Adapter Server
  APIs link
  in Advanced Integration link
  in Oracle Advanced Inbound link
  log file link
  Runtime link
  starting and stopping link
  startup sequence link
  using link

Oracle Telephony Manager
  and dialing data link
  events link
  in Advanced Integration link
  in Oracle Advanced Inbound link

Oracle Universal Work Queue link
  and implementing screen pop events link
  and user actions link
  diagnostics form link
  form link link
  in Advanced Integration link link link
  in Basic Integration link link
  in Oracle Advanced Inbound link
  in Standard Integration link
  in test cases link
  ready/not ready state link

Oracle Universal Work Queuediagnostics formOracle Universal Work Queue
  media action HTML page link

oracle.apps.cct.openTel.bean link link
oracle.apps.cct.openTel.beanOpenTel Bean APIswitch simulator link

P

package link
patch level link
patch levelrequirements, softwaresoftware requirements link
PBX link
playMessage link
plug-in
  and events link
  and Test Utility link
  in Basic Integration link link
  in Oracle Telephony Adapter Server link

POST request link
ppatchnumber_11i_WINNT.zip link
predictive dialing link

Q

queue link
Queue Details Pane link
queuing link

R

RAM link
Ready callout link
Register Callout link
removeVduEventListener link
requirements, software link
responsibilities link
route point
  model link
  switch simulator support for link

route pointmodelroute point
  object link

RoutePointDevice
  methods invoked by link

Routing Server (RS) link
runtime libraries link
Runtime, Oracle Telephony Adapter Server link

S

sample adapter link
sample code
  C link
  Java link

sample code compiling error link
Sample Traces link
SampleAdapter.dll link
SampleBasicSDKManager link
screen pops
  and call data link
  in Basic Web Callback link
  in Oracle Interaction Center link
  setting the form mode link

ScreenPop event link link link
scripts link
SDK
  C link
  Java link

SDK API Traces link
SDK Exception Traces link
sdkenv.cmd link
sdkrun.cmd link
server logs link link
server-based development link
setConfiguration link
socket layer link link
softphone
  and Oracle Advanced Inbound link
  and Oracle Telephony Adapter Server link link link
  and TeleDevice Test Utility link link
  and TelesetDevice link
  closing link
  in Oracle Interaction Center link
  launching link
  test case link

softphoneand TelesetDeviceteleset modelteleset object link
software requirements link
source files, Java link
source files, JavaJavasource filessample code link
switch simulator link link link link
switch-specific call IDs link

T

TAPI link
TeleDevice
  disconnecting link

TeleDevice object link
TeleDevice Test Utility link
TeleDeviceFactory link
TeleDeviceFactory object link
Telephony Adapter Server link link link
telephony adaptor
  deploying link

telephony system, third party link
teleset model link
TelesetDevice
  and Analog Extension link
  invoking API methods for link

telesets link link
Test Tools link
Test Utility
  common issues link
  starting and stopping link

testing Advanced Outbound Extension link
third-party CTI Java libraries link
third-party CTI software link
third-party telephony system link
Trace Level server parameter link
tracing API events link
transfer link

U

UNIX link
Unregister link

V

VDU link
VduDevice link link link
VduDeviceFactory link
VduEventListener link
Verification Tool
  agent information link
  configuring link
  functions link
  in troubleshooting link
  starting and stopping link

viewing events link
virtual work queue link
Visual C++ link

W

Windows
  platforms link link

Windows NT link
withdrawCall link
workspace file link

X

XML
  and developing Basic Telephony SDK link
  and error reporting link
  and switch simulator link
  conventions link
  events link

XMLand error reportingerror
  reporting link