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Oracle Order Management Implementation Manual
Release 12.1
Part Number E13406-04
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Preface

Intended Audience

Welcome to Release 12.1 of the Oracle Order Management Implementation Manual.

See Related Information Sources for more Oracle E-Business Suite product information.

Deaf/Hard of Hearing Access to Oracle Support Services

To reach Oracle Support Services, use a telecommunications relay service (TRS) to call Oracle Support at 1.800.223.1711. An Oracle Support Services engineer will handle technical issues and provide customer support according to the Oracle service request process. Information about TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of phone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html.

Documentation Accessibility

Our goal is to make Oracle products, services, and supporting documentation accessible to all users, including users that are disabled. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For more information, visit the Oracle Accessibility Program Web site at http://www.oracle.com/accessibility/.

Accessibility of Code Examples in Documentation

Screen readers may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, some screen readers may not always read a line of text that consists solely of a bracket or brace.

Accessibility of Links to External Web Sites in Documentation

This documentation may contain links to Web sites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.

Structure

1  Introduction to Order Management Implementation
2  Oracle Order Management Setup
3  Oracle Pricing Setup
4  Oracle Configurator Setup Requirements
5  Order Entry
6  Shipping Execution Setup
7  Order Entry Tools
8  Order Inquiry and Status
9  Items
10  Change Management
11  Holds and Approval Management
12  Scheduling
13  Shipping Execution
14  Fulfillment Flows
15  Invoicing
16  Retroactive Billing
17  Payment
18  Order Import
19  High Volume and High Performance
20  Order Management Integration
A  Data Model Overview
B  Windows and Navigator Paths
C  Pricing Profile Options
D  Lookups
E  Seeded Pricing Formulas
F  Multimodal and Consolidated Shipments
G  Item Attributes

Related Information Sources

Integration Repository

The Oracle Integration Repository is a compilation of information about the service endpoints exposed by the Oracle E-Business Suite of applications. It provides a complete catalog of Oracle E-Business Suite's business service interfaces. The tool lets users easily discover and deploy the appropriate business service interface for integration with any system, application, or business partner.

The Oracle Integration Repository is shipped as part of the E-Business Suite. As your instance is patched, the repository is automatically updated with content appropriate for the precise revisions of interfaces in your environment.

Related User’s and Implementation Guides

Oracle E-Business Suite User's Guide

Oracle Alert User's Guide

Oracle E-Business Suite Flexfields Guide

Oracle e-Commerce Gateway User’s Guide

Oracle Workflow User’s Guide

Oracle Advanced Pricing User’s Guide

Oracle Configurator Developer User's Guide

Oracle iStore Implementation and Administration Guide

Oracle Order Management User’s Guide

Oracle Release Management User's Guide

Oracle Shipping Execution User’s Guide

Oracle Payables User Guide

Oracle Receivables User Guide

Oracle Receivables Tax Manual

Oracle HRMS Documentation Set

Oracle Inventory User’s Guide

Oracle Bills of Material User’s Guide

Oracle Purchasing User’s Guide

Oracle Order Management Open Interfaces, API, & Electronic Messaging Guide

Oracle Advanced Planning Implementation and User's Guide

Oracle Global Order Promising Implementation and User's Guide

Oracle Cost Management User’s Guide

Oracle Project Manufacturing User’s Guide

Oracle Quality User’s Guide

Oracle Work in Process User’s Guide

Oracle Incentive Compensation User Guide

Oracle TeleSales User Guide

Oracle Install Base User Guide

Oracle TeleService User Guide

Oracle eTechnical Reference Manuals

Oracle Order Management Using Oracle Workflow in Oracle Order Management

Do Not Use Database Tools to Modify Oracle E-Business Suite Data

Oracle STRONGLY RECOMMENDS that you never use SQL*Plus, Oracle Data Browser, database triggers, or any other tool to modify Oracle E-Business Suite data unless otherwise instructed.

Oracle provides powerful tools you can use to create, store, change, retrieve, and maintain information in an Oracle database. But if you use Oracle tools such as SQL*Plus to modify Oracle E-Business Suite data, you risk destroying the integrity of your data and you lose the ability to audit changes to your data.

Because Oracle E-Business Suite tables are interrelated, any change you make using an Oracle E-Business Suite form can update many tables at once. But when you modify Oracle E-Business Suite data using anything other than Oracle E-Business Suite, you may change a row in one table without making corresponding changes in related tables. If your tables get out of synchronization with each other, you risk retrieving erroneous information and you risk unpredictable results throughout Oracle E-Business Suite.

When you use Oracle E-Business Suite to modify your data, Oracle E-Business Suite automatically checks that your changes are valid. Oracle E-Business Suite also keeps track of who changes information. If you enter information into database tables using database tools, you may store invalid information. You also lose the ability to track who has changed your information because SQL*Plus and other database tools do not keep a record of changes.