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Oracle Order Management User's Guide
Release 12.1
Part Number E13408-04
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Preface

Intended Audience

Welcome to Release 12.1 of the Oracle Order Management User's Guide.

See Related Information Sources for more Oracle E-Business Suite product information.

Deaf/Hard of Hearing Access to Oracle Support Services

To reach Oracle Support Services, use a telecommunications relay service (TRS) to call Oracle Support at 1.800.223.1711. An Oracle Support Services engineer will handle technical issues and provide customer support according to the Oracle service request process. Information about TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of phone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html.

Documentation Accessibility

Our goal is to make Oracle products, services, and supporting documentation accessible to all users, including users that are disabled. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For more information, visit the Oracle Accessibility Program Web site at http://www.oracle.com/accessibility/.

Accessibility of Code Examples in Documentation

Screen readers may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, some screen readers may not always read a line of text that consists solely of a bracket or brace.

Accessibility of Links to External Web Sites in Documentation

This documentation may contain links to Web sites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.

Structure

1  Introduction
2  Order Capture
3  Sales Agreements
4  Items and Inventory
5  Order Inquiry
6  Actions on Orders
7  Tracking Changes through Order Actions
8  Customer related Actions
9  ATP, Reservations, and Scheduling
10  Pricing
11  Shipping
12  Order Management Processes
13  Invoicing and Payments
14  Integration with other Applications
15  Order Information
16  Standard Reports
A  Windows and Navigation Paths
B  Seeded Formulas
C  Order Status List
D  Concurrent Programs
Glossary

Related Information Sources

Integration Repository

The Oracle Integration Repository is a compilation of information about the service endpoints exposed by the Oracle E-Business Suite of applications. It provides a complete catalog of Oracle E-Business Suite's business service interfaces. The tool lets users easily discover and deploy the appropriate business service interface for integration with any system, application, or business partner.

The Oracle Integration Repository is shipped as part of the E-Business Suite. As your instance is patched, the repository is automatically updated with content appropriate for the precise revisions of interfaces in your environment.

Related User's and Implementation Guides

Oracle E-Business Suite User’s Guide

Oracle Alert User Guide

Oracle E-Business Suite User Interface Standards for Forms-Based Products

Oracle Alert User’s Guide

Oracle E-Business Suite Developer’s Guide

Oracle Order Management APIs and Open Interfaces Manual

Oracle Advanced Pricing User’s Guide

Oracle Assets User’s Guide

Oracle Bills of Material User’s Guide

Oracle Business Intelligence System Implementation Guide

Oracle Capacity User’s Guide

Oracle Cash Management User’s Guide

Oracle Configurator User’s Guide

Oracle Cost Management User’s Guide

Oracle e-Commerce Gateway User’s Guide

Oracle Engineering User’s Guide

Oracle General Ledger User’s Guide

Oracle HRMS Documentation Set

Oracle interMedia User's Guide and Reference

Oracle Inventory User’s Guide

Oracle Manufacturing Scheduling User’s Guide

Oracle Master Scheduling/MRP and Oracle Advanced Supply Chain Planning User’s Guide

Oracle Payables User’s Guide

Oracle Pricing User’s Guide

Oracle Project Manufacturing User’s Guide

Oracle Projects User’s Guide

Oracle Purchasing User’s Guide

Oracle Quality User’s Guide

Oracle Receivables Tax Manual

Oracle Receivables User Guide

Oracle Receivables Implementation Guide

Oracle Receivables Reference Guide

Oracle Release Management User's Guide

Oracle Sales and Marketing Connected Client User’s Guide

Oracle Sales Compensation User’s Guide

Oracle Self–Service Web Applications Implementation Guide

Oracle Shipping Execution User’s Guide

Oracle Supplier Scheduling User’s Guide

Oracle Work in Process User’s Guide

Oracle Workflow User’s Guide

Oracle Workflow Administrator's Guide

Oracle Workflow Developer's Guide

Oracle Workflow API Reference

Oracle E-Business Suite Flexfields Guide

Oracle eTechnical Reference Manuals

Oracle E-Business Suite Concepts

Oracle E-Business Suite Installation Guide: Using Rapid Install

Maintaining Oracle E-Business Suite Documentation Set

Oracle E-Business Suite System Administrator’s Guide Documentation Set

Using Oracle Workflow in Oracle Order Management

Do Not Use Database Tools to Modify Oracle E-Business Suite Data

Oracle STRONGLY RECOMMENDS that you never use SQL*Plus, Oracle Data Browser, database triggers, or any other tool to modify Oracle E-Business Suite data unless otherwise instructed.

Oracle provides powerful tools you can use to create, store, change, retrieve, and maintain information in an Oracle database. But if you use Oracle tools such as SQL*Plus to modify Oracle E-Business Suite data, you risk destroying the integrity of your data and you lose the ability to audit changes to your data.

Because Oracle E-Business Suite tables are interrelated, any change you make using an Oracle E-Business Suite form can update many tables at once. But when you modify Oracle E-Business Suite data using anything other than Oracle E-Business Suite, you may change a row in one table without making corresponding changes in related tables. If your tables get out of synchronization with each other, you risk retrieving erroneous information and you risk unpredictable results throughout Oracle E-Business Suite.

When you use Oracle E-Business Suite to modify your data, Oracle E-Business Suite automatically checks that your changes are valid. Oracle E-Business Suite also keeps track of who changes information. If you enter information into database tables using database tools, you may store invalid information. You also lose the ability to track who has changed your information because SQL*Plus and other database tools do not keep a record of changes.