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Oracle Order Management User's Guide
Release 12.1
Part Number E13408-04
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Shipping

Defining Sales Order Line Shipping Information

To define shipping information for an order line:

  1. Navigate to the Line Items tab in the Sales Orders window.

  2. Select the Shipping tabbed region.

  3. Enter the shipping information for your orders.

    Note: You can choose to enter a specific subinventory for your sales order line. You must first either:

Default SO Source Type Item Attribute

Order Management currently utilizes the item attribute Default SO Source Type, to provide a default for the line Source Type based upon seeded defaulting rules.

Special Considerations for entering subinventory on an order line:

If the item on order line is under revision or lot control, you will not be able to enter a subinventory on the order line without performing a reservation; inventory hierarchy require a revision/lot to be provided if item is under such control. Enter the subinventory for your warehouse in the Reservations window for the order line.

The Sales Order window will prevent a user from entering a subinventory if the item entered on the order line is under revision/lot control. Order Import will provide appropriate messages within the log file.

Changing the value of Subinventory for a reserved line will automatically cancel the existing reservation, and generate a new reservation for the new subinventory.You cannot enter a subinventory for externally sourced lines. The Sales Order window will prevent user from entering a subinventory if a line is externally sourced.

A message will be displayed if this occurs during order import.

If an order line associated with a subinventory is split either by the user or the system, the new order line will retain the original subinventory information.

Note: If the warehouse or the Ship To for the order line is changed during a split, the subinventory field will be NULL for the new split line generated.

Freight Rating Procedures

To enter an order and order lines and obtain the freight rates:

Note: This procedure assumes that freight rating is requested manually, and after that freight rating will happen automatically if any of the attributes related to freight rating changes.

In System Parameters window, there is a new parameter called Enable Freight Rating, located in the Transportation area that can be set to Disable or Enable. If the parameter Enable Freight Rating is set to Enable, then the Freight Rating feature will be enabled.

Using the action Get Ship Methods and Rates for Order, you can obtain the recommended Ship Method from Carrier Selection and the rates from Freight Rating without first specifying ship method on the order line. The Get Ship Method action applies to all lines on the order, not just a single line. You can perform this action more than once. Also this action can be performed even if a ship method is defaulted or manually supplied by the user or supplied by APS as part of scheduling the order lines.

  1. Navigate to the Sales Orders window.

  2. Enter the order header information.

  3. Enter order lines and save your work.

  4. Choose Actions Get Freight Rates or Get Ship Method and Rates for Order.

  5. Choose Actions, then choose Charges and Freight Costs.

    Charges and Freight Costs Window - Charges Tab

    the picture is described in the document text

    Charges and Freight Costs Window - Freight Costs Tab

    the picture is described in the document text

    Note: To use this feature, one of the lines must have a non-null Ship Method. The lines with the Ship Method will show the Freight Charges, and will be applied to the order lines, and saved.

  6. If you change any of the following fields: Item, Quantity, Ship Method, Ship-to Org, Ship-from Org, Scheduled Ship Date, or Estimated Arrival Date, then a delayed request is logged for the order to get Freight Rates automatically.

    Note: This request is automatic only because Actions > Get Freight Rates for the order had been earlier selected.

  7. After saving the order, the delayed request executes for the lines with a Ship Method. The system will return a table with Freight rates appropriately prorated for each order line. Each order line may have multiple freight rates.

  8. To view the freight charges, choose Actions > View Charges.

  9. To view freight costs, click the Freight Costs tab of the Charges and Freight Costs window. The Estimated check box indicates whether the charge is an estimate or not.

    Note: You must have access to the function View Freight Costs to perform this action. There is a check box called Grant. By default this check box is unchecked. The System Administrator has to check this Grant check box so that users can view the freight costs.

For configuration items, Order Management will pass the top model. Rates that are returned for the model will be applied on the configuration item as this is the shippable item.

Note: If the freight charge was marked as fixed, in the Charges window, then it cannot be changed by the system automatically

Currently, the only way to identify that the charge is a Transportation charge is by the name of the charge and the type of the charge (charge_type_code).

User Splits: If splitting of an order line does not result in any change in the following attributes: Ship-from, Ship-to, Scheduled-ship Date, Estimated-arrival Date, Ship-method, then the costs are prorated, otherwise, Transportation is called to get the freight rates.

System Splits: Currently, System Split happens only for backordered lines. This happens at shipping, so there is no need to prorate/copy the estimated Freight costs when system split happens. Freight Charges will continue to work the same way when system split happens.

Copied Orders

Most people copy orders is to avoid having to enter all the line items again. They usually want to change some things on the new order, and generally they do reprice. If they choose to retain original price, they really mean the price, not the charges. For information regarding setup, See: Oracle Pricing User's Guide

Ship Method Selection

Oracle Order Management provides functionality for getting the ship method selection based on Transportation rules that use attributes such as weight, volume, or geographic locations.

Overview of Ship Method Selection

You can, during order entry, perform an action to bring the ship method to the sales order line(s), and optionally inform your customer of the ship method. This provides several benefits once the carrier selection rules are set up:

Note that when Order Management gets Ship Methods, all lines on the order are aggregated. This is true regardless of whether the Get Ship Methods for Order action is performed from the Header or Lines tab. Within an order, lines with the same Ship From, Ship To, and Schedule Dates are consolidated.

Get Ship Method can be used with internal orders. It does not apply to drop ship, service, or return lines.

Ship Method Selection Major Features

For ATO models, the weight and volume of the components are added together. If the ATO model uses out packaging, the outer packaging is not included in the weight and volume calculations.

Note: Recommendation: - For ATO models, to specify volume only at the model level, not for individual components.

Transit Time (Lead Time) calculation

If you are using Intransit lead times, set them up as desired. The action to Get Ship Methods for Order will succeed if no Ship Methods are defined on the Transit Times form, or if they are set up but no default ship method is specified.

If a default Ship Method is identified on the Transit Times form, the Ship Method returned by Transportation must be defined on the form.

Order Management Parameters

  1. If Enable Ship Method is checked, you can perform the Get Ship Method for Order action from the Sales Orders window and also using the public process order API for example Order Import.

  2. If Enable Freight Rating is checked, you can perform Get Freight Rates for Order action from Sales Orders window.

  3. If both parameters are enabled, there will be an action Get Ship Method and Freight Rates for Order in addition to the above actions in the Sales Orders window, Actions.

  4. If both system parameters are disabled, none of the actions are supported from the Sales Order window and the process order call.

Business Examples

Consider an Order Management user with routing guides defined for determining an appropriate carrier/ship method based on attributes such as the Ship-from and Ship-to locations, and weight and volume. Below is an example of an excerpt from a routing guide based on locations, and weight.

Routing Guide Example
Routing 1-10 lb. 11-70 lb. 71-over
California AAA Express BBB Next Day Modern Truck
Arizona AAA Express BBB Next Day Modern Truck
New York BBB Next Day BBB Next Day Modern Truck
United Kingdom CCC Express BBB Next Day Modern Truck
Hong Kong CCC Express CCC Express Modern Truck

When the customer service representative needs a recommended ship method based on rules, it is done from the Sales Order window by performing an action. The action to Get Ship Methods for Order is optional. You can enter the ship method on the line, or use defaulting rules or APS to populate the ship method.

Ship Method Procedures

To manually get the ship method, and the line is scheduled:

  1. Navigate to the Sales Orders window.

  2. Create an order and scheduled line with a specified ship method and in-transit time.

  3. Click Actions and then choose Get Ship Methods for Order.

    Sales Orders Window - Ship Method

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  4. A Ship Method displays. If you accept the change, it is saved automatically.

To manually get a ship method if one is specified, and the line is unscheduled:

  1. Navigate to the Sales Orders window.

  2. Create an order and unscheduled line(s) with specified ship method and in-transit time.

  3. Click Actions then choose Get Ship Methods for Order.

  4. A Ship Method displays, honoring the input constraints.

    Note: The recommended ship method must be valid for the specified warehouse.

    The new changed Ship Method displays.

To manually get a ship method if unspecified and the line is unscheduled:

  1. Navigate to the Sales Orders window.

  2. Create an order and unscheduled line(s) with no specified ship method.

  3. Enter the Ship-from, Ship-to information.

  4. Click Actions then choose Get Ship Methods for Order.

  5. The Carrier and Ship Method displays and is saved.

Error Conditions

The following conditions display an error, and the ship method will not be saved:

Display Choices for Freight Rating In Order Management

You can choose from the available shipping methods using the Freight Choices window. This window can display eligible freight charges (contracted rates or otherwise) and the choice between different ship methods (mode, carrier, and service level). You can choose a carrier ship method combination for its rates, or for optimal delivery times.

If multiple freight options exist, you can see all eligible freight options (including mode, carrier, and service level and transit time) as well as the cost. These options can be given to the customer and the customer can choose between the different shipping methods.

Display Choices for Freight Rating Major Features

Display Choices for Ship Method and Charges

If multiple freight options exist, order entry user should have the ability to see all eligible freight options (including mode, carrier and service level and transit time) as well as the cost. These options would be given to the customer and the customer could choose between the different shipping methods.

Select Choices for Ship Method and Charges

Once multiple freight options are displayed, you can choose between different ship methods (mode, carrier, and service level). You can choose carrier / ship method for its rates, or for optimal delivery times

Once selected from the list, the ship method and charges are carried back to the order. You can optionally leave the Freight Choices window without making a selection.

Freight Choices Window Availability

You can access the Freight Choices window from the Sales Orders, and Quick Sales Orders windows.

Note: There is no access from Order Import or HVOP.

User Procedures

To enter an order where the customer pays the freight charges:

  1. Navigate to the Sales Orders/ Quick Sales Orders window.

  2. Enter the order header information, and the information for a line.

  3. Choose Actions > Choose Ship Method to view the options. Note: make sure you have the Ship From and Ship To information from the customer. The Freight Options window opens, displaying the shipping options and charges.

    Note: The Shipment Details tab displays Line, Ordered Item, Ordered Qty, UOM, Item Description. The Scheduled Ship Date, Ship Set, and Arrival Date are available as hidden folder fields.

    Freight Choices Window - Freight Choices Tab

    the picture is described in the document text

  4. Based on customer feedback, choose the freight choices, then click Apply. The Sales Orders window appears with the updated ship method and freight charges information. Save your work.

To make changes to an existing order:

  1. Navigate to the Sales Orders or Quick Sales Orders window.

  2. Based on customer feedback, more items are added to the scheduled and booked order resulting in a change to the order's weight and volume and so you might want to change the shipping method. Choose Actions > Choose Ship Method, the Freight Options window appears.

    Note: You can keep the existing ship method, and you can manually execute Freight Rating, updating the order with the new charges based on the new order weight and volume. If Choose Ship Method has previously been executed, you will see a message, when saving the order, to perform Freight Rating. The changes apply to: Ship From, Ship To, Inventory Item, UOM, Ordered Quantity, Schedule Ship Date, Schedule Arrival Date, and Freight Terms.

  3. Based on customer feedback, select the chosen ship method, and then click Apply. The Sales Orders window appears with the updated ship method and freight charges information. Note: Cost may also be displayed, but is visible only if you have the ability to view costs. Save your work.

To place orders with multiple shipments and destinations:

  1. Navigate to the Sales Orders or Quick Sales Orders window.

  2. Enter the order header information, and the information for multiple lines, some requiring different Request Dates, Ship From, and Ship To destinations.

  3. Choose Actions > Choose Ship Method to view the options. Note: make sure you have the Ship From and Ship To information from the customer. A message states there are multiple shipments in the order. The Shipment Summary window opens, displaying a summary of each of the shipments for this order.

  4. You should select each proposed shipment in turn and click Open to display the freight choices for each shipment. To see which items make up a shipment, click the Shipment Details tab. For each shipment, choose a ship method based on customer feedback and select Apply.

  5. Once you have selected a ship method for each shipment on the order, click Save on the Shipment Summary window, and the Sales Orders window re-displays with the updated ship methods and freight charges applied.

    Shipment Summary Window

    the picture is described in the document text