This chapter covers the following topics:
Oracle TeleSales is an application designed for inside sales professionals, whether they are inbound telesales or outbound telemarketing agents. Oracle TeleSales provides a versatile set of tools to help the inside sales team manage the sales cycle - from prospecting to booking orders. Key functions include comprehensive customer management, list generation, lead, opportunity, and pipeline management, quote and order generation, event registration and collateral fulfillment. Oracle TeleSales offers a true multi-channel selling solution that leverages all sales channels: whether selling over the phone, through the web or through mobile devices. Integration with other eBusiness Suite applications further extends Oracle TeleSales functionality.
Oracle Collections
The eBusiness Center provides a view of delinquency information and the ability to open the Collections window to view details.
Oracle Contracts
The eBusiness Center provides a view of contract information and drill down to a contract.
Oracle Install Base
Oracle Install Base provides install base information for the party in the eBusiness Center.
Oracle Interaction Center
Oracle Interaction Center provides inbound and outbound call routing, predictive dialing, work queue, and call scripting functionality.
Oracle iStore
Oracle iStore provides interactive selling on the web.
Oracle Marketing
Oracle Marketing provides a closed-loop marketing solution from campaign to cash.
Oracle Order Management
Oracle Order Management provides the ability to view existing orders and create new orders.
Oracle Quoting
Oracle Quoting provides the ability to create quotes.
Oracle Proposals
Oracle Proposals provides the ability to create proposals.
Oracle Sales
Oracle Sales provides visibility into the sales cycle, enabling sales representatives to manage effective selling activities.
Oracle TeleService
Oracle TeleService provides service request management for resolving customer issues. It enables agents to receive automatic alerts about customers through the use of Relationship Plans. Using this functionality, the eBusiness Center provides a view of a party's service requests and the ability to view details for a service request.
Oracle Receivables
Oracle Receivables manages day–to–day Accounts Receivable operations, including receipt–related tasks, invoices, debit memos, credit memos, on–account credits, chargebacks, adjustments, collections, and bills receivable.
Oracle Territory Manager
Oracle Territory Management assigns business objects (customers, opportunities, and leads, for example) to resources based on configured business rules.
Oracle Trading Community Architecture
Oracle Trading Community Architecture (TCA) is a data model that enables the management of information about the parties, or customers, who belong to the commercial community, including organizations, locations, and the network of hierarchical relationships among them.