Dependencies and Integration Points

This chapter covers the following topics:

• Mandatory Dependencies
• Optional Integrations

Mandatory Dependencies

The following table lists the mandatory dependencies for Oracle TeleSales.

At minimum, the modules Resource Manager, Task Manager, and Notes must be implemented. You must set up in full any dependent licensed applications you have purchased. If you have not purchased a license, then you must only set the application up to the extent allowed by the shared license which comes free of charge with your application. For example, if your organization has not purchased a license to use Oracle Inventory or Oracle Receivables applications, then you need only set up the limited components of these applications which are available free of charge.

• Collections

• Core Sales

• Resource Manager

• Task Manager

• Notes

• General Ledger

• HRMS

• Trading Community Architecture

Optional Integrations

The following table shows the integration points, also referred to as conditional dependencies, for Oracle sales applications.

• Accounts Receivable

• Bill of Materials

• Configurator

• FulFillment

• Incentive Compensation

• Install Base

• Interaction Center

• Interaction History

• Inventory

• Marketing

• Order Capture

• Order Management

• Partners

• Proposals

• Quotes

• TeleService

• Territory Manager

• Universal Work Queue