This chapter discusses how to use dunning plans.
This chapter covers the following topics:
You must run the following concurrent programs in Oracle Advanced Collections to execute dunning plans:
IEX: Promise Reconciliation: This program updates the open promise information in Advanced Collections with payments received in Oracle Receivables to determine outstanding items.
IEX: Territory Assignment: This program assigns collectors to customers who are using Oracle Territory Manager. You can assign collectors at the customer, account, or bill-to level. This program retrieves a list of available collectors for each territory and assigns the first collector on the list. If you are using Territory Assignment, it is advisable to run this concurrent program first whenever you run the IEX: Scoring Engine Harness.
IEX: Scoring Engine Harness: You can select up to five scoring engines to run at the same time. The scoring harness assigns a value to an object such as a customer, account, or bill to location. Another score determines whether transactions are delinquent, pre-delinquent, or current.
At a minimum, you must run a scoring engine that scores transactions to create delinquencies; and then run a scoring engine to score the level of your dunning plan (customer, account, or bill to location). For more details on concurrent programs, see: Running Concurrent Programs.
IEX: Send Dunnings for delinquent customers: This program sends the results of the scoring engine harness to Oracle XML Publisher to send out dunning correspondence.
IEX: Create Dunning And Broken Promise Call Backs: If you have dunning callbacks as part of your dunning plan, run this program to create callback work items to a collector's task list in the Collector's Work Queue.
You can schedule the concurrent programs for dunning to run periodically or on specific days, in sequence, or according to other parameters related to your business process.
Related Topics
Overview of Using Dunning Plans, Oracle Advanced Collections Implementation Guide
When you select the Correspondence history type on the History tab, Oracle Advanced Collections provides a review of all dunning events initiated by the dunning process. You can view this information by customer, account, bill to location, or delinquency data level. Summary level information on all dunning events are also displayed in the All history.
For more information, see: Viewing Correspondence History.
Related Topics
Overview of Using Dunning Plans, Oracle Advanced Collections Implementation Guide