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Oracle Telecommunications Service Ordering Process Guide
Release 12.1
Part Number E13460-04
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Oracle Telecommunications Service Ordering Process Guide

Contents

Title and Copyright Information

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Preface

Introduction to Oracle TSO

Overview of Oracle Telecommunications Service Ordering

Oracle TSO Business Processes

Oracle TSO Business Processes Overview
Configuring New Item Instances
Reconfiguring Installed Item Instances
Disconnecting Installed Item Instances
Changing Item Instances from Oracle Installed Base
Pricing a Configuration
Placing the Order and Verifying Order Fulfillment
Integration with Oracle Telecommunications Billing Integrator

Oracle TSO Functionality

Overview of Key Functionality
Oracle Configurator Functionality
Oracle Installed Base Functionality
Functionality of Sales Agent-Enabled Applications and Oracle iStore
Oracle Advanced Pricing Functionality
Oracle Service Fulfillment Manager Functionality
Oracle Telecommunications Billing Integrator Functionality

Implementing the Oracle TSO Solution

Overview of Implementing the Oracle TSO Solution
Mandatory Dependencies for the Oracle TSO Solution
Optional Integrations
Oracle TSO Setup Sequence
Implementation Flows for Specific Functionality

Set Up Oracle Order Management

Overview of Set Up Oracle Order Management Chapter
Map Actions and Line Types
Enable Recurring Charges
Enable Payment Due with Order
Set Profile Options
Set Up Additional Line Types
Create SFM-Enabled Order Header and Line Workflows
Remove Fulfill Node in Line Workflow
Design Tips

Set Up Oracle Inventory and the Item Master

Overview of Set Up Oracle Inventory and the Item Master
Set Up Items
Set Up Periodicity for Recurring Charges
Create Container Model
Set Items as Provisionable
Set Up Link Items

Set Up Oracle Bills of Material

Overview of Set Up Oracle Bills of Material Chapter
Set Up Oracle BOM

Set Up Oracle Installed Base

Overview of Set Up Oracle Installed Base Chapter
Enable Network Configurations
Create Extended Attributes
Map Extended Attributes to Items
Set Up SFM Event Manager Queue Service
Design Tips

Set Up Oracle Advanced Pricing

Overview of Set Up Oracle Advanced Pricing Chapter
Set Up Recurring and One-Time Charges
Advisory: Order Amount and Cross-Order Volume Computations
Set Up Pricing Attributes and Sourcing Rules

Set Up Oracle Configurator and Customize the Solution

Overview of Set Up Oracle Configurator Chapter
Configurator Concepts
Configurator Implementation in the Solution
Disable Pricing
Map Install Base Extended Attributes to Configuration Attributes
Oracle Configurator Schema Customizations
Initialization Parameters
Batch Validation Parameters
Programmatic Tools for TSO Instance Management

Set Up Oracle Configurator Extensions

Overview of Set Up Oracle Configurator Extensions Chapter
General Setup for Configurator Extensions
Interactive Location Search Configurator Extension
Line Type Configurator Extension
IBAttribute Configurator Extension
Using the Oracle Configuration Interface Object (CIO)

Set Up Oracle Contact Center

Overview of Set Up Oracle Contact Center Chapter
Actions Architecture Overview
Set Up Additional Actions

Set Up Oracle iStore

Overview of Set Up Oracle iStore Chapter
Set Up Payment Due with Order
Set Profile Options
Set Up Items
Perform Pricing and Payment Setups
Perform User Setups

Set Up Oracle Quoting

Overview of Set Up Oracle Quoting Chapter
Set Profile Options
Set Up Recurring Charges
Set Up Payment Due with Order
Customize Quoting UI for TSO
Design Tips

Set Up Oracle Service Fulfillment Manager

Overview of Set Up Oracle Service Fulfillment Manager Chapter
Create SFM-Enabled Workflow Header Process
Create SFM-Enabled Workflow Line Process
Add Function for Menu Notifications
Create PL/SQL Procedure to Update Active Flag
Create Workflow Process
Define Work Item
Map Line Types
Enable Order Cancellation
Design Tips

Using the Oracle TSO Solution

Overview of Using the Oracle TSO Solution Chapter
Using Oracle Contact Center
Using Oracle iStore
Using Oracle HTML Quoting
Using Oracle Forms Quoting
Using Oracle Order Management

Administering the Oracle TSO Solution

Overview of Administering the Oracle TSO Solution Chapter
Re-Validate Installed Configurations After Modifications
Managing Notification Errors
Find an Order in SFM Order Flow-Through Area
Retry Install Base Updates
Retry Failed Outgoing Messages
Manage Failure Notifications in HTML

Assumptions and Restrictions

Overview of Assumptions and Restrictions Appendix
General Assumptions
TSO With Equipment Assumptions
Payment Due With Order Assumptions
Recurring Charges Assumptions
Oracle Configurator Integration Assumptions
Oracle Inventory Integration Assumptions
Oracle Order Management Integration Assumptions
Oracle Quoting Integration Assumptions
Oracle Service Fulfillment Manager Integration Assumptions

Glossary

Index