This chapter covers the following topics:
You can enter, analyze, and track communications between contracting parties. Communications can be categorized, prioritized, and analyzed to allow rapid responses to the communications.
Communication actions can be used to categorize contract communications and to determine the appropriate actions that need to be performed.
You can associate a workflow process to each communication action. This workflow process will be initiated when a communication with the corresponding action is logged. You can use the workflow processes to generate notifications to inform the appropriate parties regarding the contract communications and the required actions.
Default workflow processes are provided when the product is installed. You can tailor the default workflow processes to fit your business needs. We recommend that you use the default workflow processes as a basis for copying new workflow processes instead of modifying the default workflow processes directly.