This appendix covers the following topics:
Use the following worksheets when implementing Oracle Interaction Center Server Manager.
Password:
Responsibilities:
System Administrator
CRM Resource Manager
HRMS Manager, for example US HRMS Manager (if Oracle Human Resource Management System is installed)
Call Center HTML Administrator
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Parameter | Value |
---|---|
IEO_COMM_TOP | |
IEO_DBC_FILE | |
IEO_JRE | |
IEO_JAVA_TOP | |
IEO_IP | |
IEO_HOST |
Location:
Description:
Server Type | Server Name | Node Assignment |
---|---|---|
Interaction Queueing and Distribution | ||
Inbound Telephony Server | ||
Routing Server | ||
Telephony Adapter Server | ||
Telephony Manager | ||
Switch Simulator | ||
Universal Work Queue |
This section includes worksheets to guide you when configuring multi-sites.
Location:
Description:
Server Type | Server Name | Node Assignment |
---|---|---|
Interaction Queueing and Distribution | ||
Routing Server |
Location:
Description:
Server Type | Server Name | Node Assignment |
---|---|---|
Inbound Telephony Server | ||
Telephony Adapter Server | ||
Telephony Manager | ||
Switch Simulator | ||
Universal Work Queue |