This appendix covers the following topics:
This section includes the parameters for command lines and servers.
The following server parameters apply to Oracle Interaction Center servers.
For information about the server parameters for the Inbound Telephony Server, see Oracle Advanced Inbound Telephony Implementation Guide.
For information about the server parameters for the Routing Server, see Oracle Advanced Inbound Telephony Implementation Guide.
For information about the server parameters for the Switch Simulator, see Oracle Advanced Inbound Telephony Implementation Guide.
For information about the server parameters for the Telephony Adapter Server, see Oracle Advanced Inbound Telephony Implementation Guide.
For information about the server parameters for Oracle Telephony Manager, see Oracle Advanced Inbound Telephony Implementation Guide.
For information about the server parameters for Interaction Queuing and Distribution, see Oracle Advanced Inbound Telephony Implementation Guide.
For information about the server parameters for the Advanced Outbound Central Server, see Oracle Advanced Outbound Telephony Implementation Guide.
For information about the server parameters for the Advanced Outbound Dial Server, see Oracle Advanced Outbound Telephony Implementation Guide.
For information about the server parameters for the Interaction Blending Server, see Oracle Interaction Blending Implementation Guide.
For information about the server parameters for the Universal Work Queue Server, see Oracle Universal Work Queue Implementation Guide.
This section describes the commands used to operate Oracle Interaction Center Server Manager. Administrators can control Oracle Interaction Center Server Manager by entering commands at the command line for the operating system. They can also control the Interaction Center servers on an Interaction Center Server Manager node by issuing a command to Oracle Interaction Center Server Manager at the command line. Optionally, administrators can control Interaction Center servers by using the Call Center HTML Administration interface in Oracle Applications.
Start Interaction Center Server Manager.
Start all server processes assigned to the node.
true - Starts all server processes when Interaction Center Server Manager is started.
false - Does not start all server processes when Interaction Center Server Manager is started.
Default: true
Start the default server group configuration, if it exists.
true - Starts the default configuration when Interaction Center Server Manager is started.
false - Does not start the default configuration when Interaction Center Server Manager is started.
Default: false
(Windows NT only) Start Interaction Center Server Manager in console mode.
(Windows NT only) Start all server processes assigned to the node.
true - Starts all server processes when Interaction Center Server Manager is started.
false - Does not start all server processes when Interaction Center Server Manager is started.
Default: true
(Windows NT only) Start the default server group configuration, if it exists.
true - Starts the default configuration when Interaction Center Server Manager is started.
false - Does not start the default configuration when Interaction Center Server Manager is started.
Default: false
Stop Interaction Center Server Manager.
Stop Interaction Center Server Manager at the specified IP address.
Stop all server processes on the node and Interaction Center Server Manager.
true - Stop all server processes when Interaction Center Server Manager is stopped.
false - Does not stop all server processes when Interaction Center Server Manager is stopped.
Default: false
Use the Interaction Center Server Manager command line utility to start, stop, and monitor Interaction Center Server from the command line. To start the Interaction Center Server Manager command line utility, run:
ieoicsm cmd
When the server has started, you can invoke the following commands.
Description: Start a server.
Parameters: serverName - name of the server
Description: Stop a server.
Parameters: serverName - name of the server
Description: Report whether a server is up or down.
Parameters: serverName - name of the server
Description: Assign a server to a node.
Parameters:
serverName - name of the server
ipAddress - the IP address of the computer that the server is to be run
Description: Quit the command line utility