A mechanism within the Oracle database that is used by the Fulfillment APIs and Fulfillment Server to queue requests. Fulfillment APIs put requests into the queue. The Fulfillment Server pulls requests out of the queue.
bounce back
The process of returning e-mail to the sending server because of an incorrect address (hard bounce back) or because the recipient's inbox is full (soft bounce back).
content item (cover letter)
An instance of a content type.
content type
The definition of the structure of a cover letter that can be used in e-mail, fax and print.
database connectivity file
A text file that contains the connection parameters for the Oracle Applications database. It is created automatically when Oracle Applications is installed.
data source file
A text file that contains tab-separated merge fields that have been obtained by a query.
dequeuing
A process by which the Fulfillment Server retrieves fulfillment requests from a queue.
enqueuing
A process by which a business application places fulfillment requests into a queue.
e-mail channel
Requests sent by e-mail.
fax channel
Requests sent by fax.
Fulfillment Administration Console
The HTML interface for administrators to define and maintain the servers and the associated e-mail, fax and print servers. Administrator can define groups of agents and associate them with the defined servers. Oracle One-to-One Fulfillment supports two content repositories, Marketing Encyclopedia System (MES) and Oracle Content Manager (OCM), and provides administration HTML pages to create and upload content into each repository.
fulfillment
The process of compiling and distributing information to customers.
fulfillment request
The customer request that is processed. The request can be made up of a simple e-mail, merged e-mail, e-mail with attachments, and so on. A request starts when the Fulfillment APIs receive data. The request ends when the Fulfillment Server passes information to the Java mail APIs or to the Print or Fax Enabler.
Fulfillment Server
The multi-threaded Java server that processes Fulfillment requests by de-queuing them from an Advanced Queue.
glue code
Code that connects two components.
Java
A technology that is both a programming language and a platform.
Java API
The Java application programming interface. A large collection of ready-made software components that provides many capabilities, such as graphical user interface (GUI) widgets. The Java API is grouped into libraries of related classes and interfaces known as packages.
javac
The Java programming language compiler.
Java language
An object programming language in which programs are both compiled and interpreted. Using the compiler, a program is translated into an intermediate language called Java bytecodes, which are platform-independent codes that are interpreted by the interpreter on the Java platform. The interpreter parses and runs each Java bytecode instruction on the computer. Compilation happens only once, but interpretation occurs each time the program runs.
Java platform
A software-only environment that runs on top of other hardware-based platforms. The Java platform has two components: Java Virtual Machine (Java VM) and the Java Application Programming Interface (Java API).
Java Virtual Machine
The base for the Java platform. It is ported onto various hardware-based platforms.
malformed e-mail
E-mail addresses that are incorrectly formed (such as a missing "@"). The resulting e-mail cannot be sent to the customer.
mass request type
Large volume One-to-One requests. For mass requests, the calling application passes a SQL query which when executed derives the list of e-mail addresses and fax numbers.
master document
An HTML file that contains the main content in a fulfillment item.
Oracle Marketing Encyclopedia System
A file repository that stores master documents and queries that are used to specify fulfillment content.
multi channel
Requests sent by more than one channel.
OCM
See Oracle Content Manager.
(One-to-One) request
Requests initiated by a calling application (such as Oracle Advanced Collections) to send one ore more master documents or pieces of collateral to a customer.
(One-to-One) job
Requests that are comprised of one or more jobs (sub-requests) which represent the individual e-mail or faxes, and so forth, that are sent to a specific customer.
opened e-mail
E-mails sent by Oracle One-to-One Fulfillment that have been opened by the recipient.
Oracle Content Manager
A document repository for fulfillment content.
physical request
One-to-One physical collateral requests for Collateral kits. These Collateral kits are separated into individual collateral and an order created which has multiple order lines (one for each collateral) and multiple shipment lines if the request has multiple recipients.
print channel
Requests sent to a printer and then mailed to a customer.
query
A SQL (structured query language) statement that generates selected data from a database. A query determines which records meet the defined criteria, and which fields of those records are returned.
queue
A repository for messages. Queues are stored in queue tables. Each queue table is a database table and contains one or more queues.
sent e-mail
E-mails sent by Oracle One-to-One Fulfillment.
single request type
One-to-One requests sent to a single customer.
template
A grouping of material that is useful but not required for distributing master documents and collateral. An Oracle Marketing Encyclopedia System template is a package of content that is compiled by the Fulfillment Server. The fulfillment request identifies the template being used to compile the content.
unopened e-mail
E-mails sent by Oracle One-to-One Fulfillment that have not yet been opened by the recipient.
Unsubscribe option
An option for e-mail sent by Oracle One-to-One Fulfillment that contain an "Unsubscribe" link, and in which the recipient (customer) has selected to not be contacted, either by e-mail or not at all.
versioning
Updating a content item by modifying an existing version or creating a new one. Each version can have the status of In Progress, Submitted or Approved. In Oracle Content Manager, multiple approved versions can exist, but only one version can be set as the live version.