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Oracle Interaction Center Server Manager Implementation Guide
Release 12.1
Part Number E13468-04
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Oracle Interaction Center Server Manager Implementation Guide

Contents

Title and Copyright Information

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Preface

Introduction to Oracle Interaction Center Server Manager

Responsibilities
Concepts

Installation Procedures

Using Web Tier Rapid Installer

Implementation Tasks

Defining an Administrator for Oracle Interaction Center Server Manager
Implementing an Oracle Interaction Center Server Manager Node
Implementing a Single-Site Interaction Center
Implementing a Multi-Site Interaction Center

Implementation Verification Tasks

Verifying the Implementatiion
Testing the Implementation

Administration Tasks

Configuring a Node
Modifying an Environment File for a Node
Registering Oracle Interaction Center Server Manager as a Windows NT Service
Starting a Node
Stopping a Node
Administering Nodes
Managing IP Addresses
Administering Server Groups
Running Automatic Failover Monitoring
Starting Automatic Failover Monitoring
Stopping Active-Standby Mode Configuration Monitoring

Diagnostics and Troubleshooting

Testing the CTI and Switch Integration
Common Implementation Errors
NT Service: UNC Network Path
NT Service: Permission
NT Service: Changing ieoenv.cmd
NT: Running in Console Mode
Default Options
Java Version: Running with JDK/JRE 1.1.8
UNIX: File Descriptor Limit
HP-UX: Default Thread Configuration
Failure and Recovery
Oracle Interaction Center Server Manager Goes Down
Database Backup
Database Goes Down

Implementation Worksheets

Introduction
Server Administrator Worksheet
Environment File Worksheet
Single-Site Worksheet
Multi-Site Worksheets
Global Server Group Worksheet
Local Server Group Worksheet

Server Parameters and Command Line Parameters

Introduction
Oracle Interaction Center Server Parameters
Oracle Interaction Center Server Manager Command Line Parameters
Starting Interaction Center Servers
Stopping Interaction Center Servers
Interaction Center Server Manager Command Line Utility

Glossary

Index