This chapter covers the following topics:
This chapter describes resources and dependencies that you must be familiar with before you implement Oracle Knowledge Management.
The following documents provide information about Oracle Knowledge Management and integrated products:
Oracle iSupport Implementation and Administration Guide
Oracle eMail Center User Guide
Oracle eMail Center Implementation Guide
Oracle Depot Repair User Guide
Oracle Depot Repair Implementation Guide
Oracle Field Service User Guide
For information on how these products integrate with Oracle Knowledge Management, see Integration.
This section describes mandatory and optional dependencies for Oracle Knowledge Management.
Oracle Knowledge Management integrates with other Oracle modules to provide and extend its functionality. For Oracle Knowledge Management to run, you must set up the following mandatory modules:
The Oracle Application Foundation provides a collection of module components and facilities for building and adding extensions to Oracle Applications. It is a required dependency of all Oracle Application modules. Oracle Knowledge Management uses Oracle Applications Foundation to access all standard library objects, for example, users, menus, responsibilities, and profile options.
For more information, see:
Oracle Applications System Administrator's Guide
Oracle Applications User's Guide
Oracle Text provides integrated management of free-form text stored in the database, on Web sites, or on file systems. It extends the Oracle SQL query language to provide content-based search and to retrieval information from formatted documents and free text. This lets you access a number of advanced text search capabilities from any SQL tool or interface. You do not have to do anything explicitly to set up Oracle Text. It comes with the tech stack as part of the database installation.
For more information about Oracle Text, navigate to: http://otn.oracle.com/products/text/content.html.
Oracle Knowledge Management uses Oracle Human Resources to get employee data. Define or confirm the definitions of your employees in Oracle Human Resources Management System. For more information, see the Oracle HRMS Implementation Guide.
Oracle Knowledge Management leverages the following Oracle Common Application Components:
Resource Manager: You use Resource Manager in Oracle Knowledge Management to set up the various resource groups for authoring flows. The Resource Manager provides lists of resources, such as individuals, groups, and teams, for applications to access and manage their resources. Resources are employees, supplier contacts, parties, and partners that different modules use to accomplish business objectives. You can use Resource Manager to import and view resources, define resources, define roles and role types, create teams and groups, and organize resources within those teams and groups.
For more information, see the Oracle Trading Community Architecture Technical Implementation Guide.
Notes: Oracle Knowledge Management uses the Notes component to achieve the integration with service request through the Note Type to Statement Type mapping. You use the Notes component in Oracle Knowledge Management to map Statement Types to Note Types such that information from a service request can transfer to Oracle Knowledge Management for searching and creation of solutions.
For more information, see the Oracle Common Application Calendar Implementation Guide.
Oracle CRM Technology Foundation
Oracle CRM Technology Foundation (JTT) provides Java-based infrastructure software that is used to develop E-Business solutions such as Sales, Marketing, Service, E-Commerce, Contracts, and Interaction Center applications. It offers a common platform for developing applications with HTML, XML, and Java. The CRM Technology Foundation also provides user-friendly windows for centralized setup and administration. This Web-based interface is called the System Administrator Console.
For more information, see the Oracle Applications CRM System Administrator's Guide.
You can set up the following Oracle E-Business Suite modules or third party applications to provide additional functionality:
Oracle Knowledge Management uses Oracle Workflow to send notifications during the solution authoring flow. For more information, see the Oracle Workflow Administrator's Guide.
Oracle Inventory provides the product and platform lists that Oracle Knowledge Management uses to categorize solutions during solution search or solution creation. For more information, see the Oracle Inventory User's Guide.
You must set the following profile options for selecting product and platform items from Inventory:
Service: Default Platform Category Set
Oracle Secure Enterprise Search Server
Oracle Knowledge Management provides access to an external search engine and allows that external system to provide search and crawling services, while integrating the information into Oracle Service applications. You can implement Oracle Secure Enterprise Search (SES) to search against content in web sites, files systems, or both. The integration of this system into Oracle Knowledge Management is entirely optional.
The following table, Dependency Setup Checklist, provides a suggested order for setting up the Oracle Knowledge Management dependencies. You must perform the required steps. The optional steps can be necessary if you plan to use the related features or complete certain business functions.
If you do not plan to create solutions in Oracle Knowledge Management, but only leverage Oracle Secure Enterprise Search, then only steps 1, 2, and 8 are required.
| Check | Step | Item | Required or Optional |
|---|---|---|---|
| 1. | Install Software | Required | |
| 2. | Set up Oracle Application Foundation | Required | |
| 3. | Oracle Human Resources | Required | |
| 4. | Oracle CRM Foundation | Required | |
| 5. | Resource Manager and Notes | Required | |
| 6. | Set up Oracle Workflow | Optional | |
| 7. | Set up Oracle Inventory | Optional | |
| 8. | Set Up Oracle Secure Enterprise Search Server | Optional |
Before you start configuring the profile options, search for solutions, or create solutions in Oracle Knowledge Management, verify that you have completed the installation of Oracle Knowledge Management. For more information, see the Oracle Applications Installation Guide.