Index

A

access
  level, Restricted and Limited link
  level. See also Visibility Level. link
  Visibility Level link

access controls
  read link
  write link

access controls, about link
accumulate link
action link
action to perform, authoring flow link
Advanced Search
  configure button with function link
  See also Advanced Solution Search. link

Advanced Solution Search
  about link
  about default search link
  conducting link
  configure link
  controls to access link
  defined link
  filter or display scores link
  objective, results, usage link
  pass or pull mapped notes link
  permission link
  product and work summary link
  profile, platform attribute link
  published solutions link
  repair order link
  search for statements with link
  security menu link
  service request note link link
  troubleshooting search link

All Keywords
  defined link
  text searching link

Any Keywords
  defined link
  text search link

applications, profile level link
assigned resource groups, authoring flow link
attachments, what are link
authoring
  notification, while link
  verify knowledge link

authoring flows
  action to perform link
  assigned resource group link
  associate to Category Security Group link
  change link link
  confirmation, receive or review link
  create link
  create resource group link link
  create resource groups link
  default link
  design link
  disable link
  e-mail notification link
  enable link
  example of link
  life cycle link
  lookup type for steps link
  manage link
  obsolete a solution link
  overview link
  profile option, default link
  profile option, select link link
  receive e-mail notification link
  resource group link
  resource group example link
  Responsibility link
  review and approve solutions link
  review process link
  save and submit solution to link link link
  select link link link
  select a step in link
  select status link link
  select step link
  select, profile option link
  sent notification during link
  set profile link
  set profile option link
  set up resource groups link
  solution status link
  solution submitted to link
  specify step link
  status link
  status or step link
  step link
  subscription link
  user-defined link
  verify resource group link
  verify setup link
  view or modify link
  what are link

Authoring status link
Autolink
  content type, HTML with link
  content type, Text with link
  create links link
  define key keyword pattern words link
  destination, create function link
  font style, Text with link
  in solution import program link
  set up link

autolinks
  remap for agent-facing pages link

B

Boolean link

C

categories
  about setting up link
  add to solution link link
  associate Category Security Groups with link
  associate solutions with link
  control access with Visibility setting link
  manage link link
  organize solutions into link
  overview link
  parent-child security level link
  security link
  specify Visibility level link
  status link
  usage with Solution-Level Security link
  user access to link
  Visibility link
  Visibility Level link
  what are link

Category Security Group
  access to, profile option link

Category Security Groups
  about link link
  about organizing link
  associate categories with link
  associate Responsibility with link
  associate solutions and categories link
  associate with authoring flow link
  associating solutions link
  create link
  delete link
  filtering hierarchy link
  relationship with Responsibility link
  relationship with User Access link
  set up and maintain link
  solution filtering hierarchy link
  statement filtering link link
  summary link
  update link

cause link
change authoring flows link
comments, add to solution for reviewers link
concurrent programs, unlock solutions link
conditional dependencies link
confirmation, receive or review link
content types
  default statement link
  HTML link
  HTML with Autolink link link
  Text link link
  Text with Autolink link link

CS_Advanced_Search permission link
CS_Assoc_Ext_Obj_To_Sol permission link
CS_Freq_Used_Def_Update permission link
CS_Freq_Used_Def_View permission link
CS_KB_RTE_FONT_COLOR lookup type link
CS_KB_RTE_FONT_LIST lookup type link
CS_KB_SCORE lookup type link
CS_KB_STATUS lookup type link
CS_KB_USAGE_TYPE_WEIGHT lookup type link
CS_Solution_View permission link
CS_Solution_View_Internal permission link
CS_Solutions_Comments_Add permission link
CS_SYSTEM_ADMIN link
CS_Types_Edit permission link
CS_Types_View permission link
CS_Worflow_Setup_View permission link
CS_Workflow_Setup_Update permission link

D

default
  authoring flow link
  search mode, Simple Search link
  search, set link
  solution Visibility link

delete
  Solution Type link
  Statement Type link

dependencies
  setup checklist link
  verification link

design
  Solution Type link
  Statement Type link

disassociate
  solution type from statement type link
  statement type from solution type link

DR mode, about link link link link
Draft status link link link

E

e-mail notifications, authoring flow link
edit, solution link
employee resource
  about link
  set up in HTML link

end users, flows link
External
  access level link

external links
  add to solution type link
  relate statement type to link

External, Visibility Level link

F

filter
  visibilities link

filtering
  Category Security Groups link
  Category Security Groups and statements link
  statements with Category Security Groups link

flows
  end user link
  Knowledge Administrator link
  process link

font color, for Rich Text Editor link
font styles, specify link
font, configure list for Rich Text Editor link
Frequently Used Solutions, Top Solutions link
function security, about link
function, configure Advanced Search button link
functions
  with menus link

G

guest users
  access link
  set up link

H

hierarchy, solution filtering link
HTML
  content type link
  with Autolink content type link link

I

implementation, overview link
import, solutions link
installation site, profile level link
installation, verification link
integration
  flow, search link
  Oracle Depot Repair link
  problems and solutions link
  store search to use link
  with Oracle Workflow link
  with other products link

Internal
  access level link
  user Visibility Level link

J

job roles, about link

K

key features link
Knowledge
  Action for Negative Solution Feedback link
  Action for Positive Solution Feedback link
  Assigned Category Security Group link
  Assigned Statement Visibility Level link
  Assigned Visibility Level link
  Batch size of solutions to index link
  Category assigned to Solutions created through third party application link
  Character display format for Statement text link
  Concurrent Search Mode for Simple Search link
  Default Searching Method link
  Default Solution Type for Authoring link
  Default Solution Visibility Level link
  Default Statement Content Type link
  Default Statement Visibility Level link
  Display "Using" search option on advanced solution Search link
  Display "Using" search option on simple search link
  Display Platform Attributes throughout Knowledge Management link
  Display Product Search Criteria link
  Display Quick Find link
  Display Search Related Solutions button on advanced solution link
  Display search results above the score link
  Filter solutions with no product association from search results link
  Ignore word match frequency in solution search results link
  Index Content As Soon As Possible link
  Maximum number of search results to display link
  Pass all mapped notes to KM for solution searching and authoring link
  Percentage of usage weighting in solution search result score link
  Repositories to search across in simple search link
  Search results score includes weighting from Product, Platform and category filters link
  Search to display for integrating applications link
  Select Authoring Flow link
  Starting Category for Browsing Solutions link
  Statement display order on solutions details link
  Time period (in days) for solution usage aging link
  Time period (in seconds) for user activity log link
  Token used for "Ignore match frequency" profile option link
  Trim extremities of usage score link

Knowledge Administrator, flows link
knowledge authoring, verify link
knowledge base
  manage structure of link
  search link
  set up structure link

knowledge base structure, setup link
Knowledge Management
  Calculate Solution Usage Score concurrent program link
  Category Index Synchronization concurrent program link
  mark solutions for text re-indexing concurrent program link
  Purge Tracking History concurrent program link
  Solution Export Program concurrent program link
  Solution Import Program concurrent program link
  Solution Index Synchronization concurrent program link
  Statement Cleanup concurrent program link
  Statement Index Synchronization concurrent program link
  unlock stuck solutions concurrent program link
  update solution used count concurrent program link

knowledge search, verify link
Knowledge Worker, lock and update link link

L

levels
  organization of Visibility link
  seeded Visibility link
  Visibility, user link

Limited
  access level link

links, create, Autolink link
lock and update
  add comments when cannot link
  after save or submit link
  cannot link
  edit statement, when link
  Knowledge Workers link
  knowledge workers link
  need permission to link
  other solutions link
  solution link link
  solution, when allowed link

lookup types
  configure steps for authoring flow link
  list of link

lookup, personalize Simple Search using FND link

M

manage, knowledge base structure link
manage, statement types link
mandatory statement types link
menus
  list of link
  list with Responsibility and tab link
  security, about link
  security, access control link
  self-defined link
  types of link
  with functions link

merchant link

N

navigation menu link
note types
  map to statement types link
  relate to statement type link

Notes
  component of service requests link
  component, usage link
  component, with TeleService link
  mapping Statement Type to link
  with solution link

notifications
  during solution authoring flow link
  e-mail, for a solution link
  mailer, environment link
  page, personalize link
  receive e-mail link
  send during authoring flow link
  who receives link

notifications, authoring flow link

O

Oracle Depot Repair
  integration link
  review problems, repair order link

Oracle Text
  what is link link

Oracle Workflow, integration with link
overview
  security link

overview, Knowledge Management link

P

parties, resource link
partners, resource link
permission
  about link
  Advanced Solution Search link
  CS_Advanced_Search link
  CS_Assoc_Ext_Obj_To_Sol link
  CS_Freq_Used_Def_Update link
  CS_Freq_Used_Def_View link
  CS_Solution_View link
  CS_Solution_View_Internal link
  CS_Solutions_Comments_Add link
  CS_Types_Edit link
  CS_Types_View link
  CS_Worflow_Setup_View link
  CS_Workflow_Setup_Update link
  list of link

personalization, about customizing with link
personalize, notification page link
problems and solutions
  common link
  integration link
  miscellaneous link
  setup link

process flows, about link
profile options
  default authoring flow link
  levels link
  select authoring flow link link link
  set up link

profiles
  assigned Visibility level link
  configure look and feel link
  data storage link
  enable usage recording link
  find user actions link
  level link
  making Rich Text Editor appear link
  option
    access to Category Security Group link
  option, mandatory link
  option, remove category link
  option, seeded link
  option, set link
  options, before configuring link
  options, set link
  pass all mapped notes link
  platform attribute link
  Restrict link
  search to display link
  search, from integrated module link
  select authoring flow link link
  solution feedback link
  track solutions view link
  track solutions viewed link
  verify security link

Publish status link
Published status link link

R

read access controls link
receive confirmation link
recommended solutions link
relationship, defined link
relationships
  Visibility Levels and categories link
  Visibility Levels and users link
  Visibility Levels, solutions, statements link

remap, autolinks for agent-facing pages link
repository
  define agent-facing Simple Search link
  specify link
  specify to search link

Resource Group Assigned, example link
resource groups
  assign to step link
  associated with step link
  authoring flow link
  create link link
  create, authoring flow link
  create, for authoring flow link
  example link
  example of link
  members of link
  members to complete link
  set up for authoring flows link
  set up in HTML link
  to step, associate unique link
  track solution publishing link
  verification link
  verify link
  write-access control link

resources, what are link
responsibilities
  associate Category Security Groups with link
  list with menus and tabs link
  menu link
  relationship with Category Security Groups link
  set up link
  table of link

Responsibility
  profile level link

Restricted
  access level link

restrictions, Visibility Level link
review, process, authoring flow link
reviewers, add comments to solution link
Rich Text Editor
  configure font color link
  configure font list for link
  create statement link
  Create Statement page link
  create statements through link
  include image files link
  troubleshooting, appearance link

roles
  about link
  CS_SYSTEM_ADMIN link

S

save and resume work later link
save and submit solution to authoring flow link
Saved status link link
Score link
search
  All Keywords link
  Any Keywords link
  knowledge base link
  statement, about link
  verify knowledge link

search results, weighting score link
SearchItem, what is link
SearchKeySet, what is link
SearchManager, what is link
SearchResult, what is link
SearchService, what is link link
Secure Enterprise Search
  conditional setup dependency link
  steps to integrate with Knowledge Management link

security
  categories in link
  category usage with solution-level link
  change settings link
  control access link
  overview link
  relationships with solutions link
  Visibility link

security menu link
select step in authoring flow link
service requests
  note Advanced Solution Search link
  notes link link

set default search method link
Simple Search
  about link
  browse from link
  browse Solution Categories link
  configure link
  default link
  default method link
  default search mode link
  define agent-facing repository link
  display or filter score link
  effective text searches link
  filter or display scores link
  from integration flow link
  guest user link
  objective, results, usage link
  pass or pull mapped notes link
  personalization using FND link
  security menu for link
  specify repositories link
  specify repositories to search link
  specify Using option link
  SQL Exception link
  store search from integration link
  troubleshooting search link
  using published solution link
  verification link
  weighting score link

solution categories link
   See also categories.

Solution Category, browse link
solution import program, Autolink in link
solution types
  add external link to link
  associate solution type to statement type link
  associate statement type required link
  associate to statement type link
  create link link
  delete link link
  design link
  disassociate from statement type link link link
  examples of link
  manage link
  organize solutions into link
  overview link
  set up link
  Solution-Cause-Action link
  update link
  view link

Solution-Cause-Action (SCA) Solution Type link
solution-level security. link
   See security.

solutions
  add category to link link
  add comment to link
  add comments to link
  associate with categories link
  associate with Category Security Groups link
  browse link
  cannot lock and update link
  control access to link
  create Top, for iSupport link
  defined link
  filtering hierarchy link
  Frequently Used link
  import link
  in progress link
  lock and update link link link
  most restrictive Visibility link
  Notes link
  organize into categories link
  organize into solution types link
  other, lock and update link
  permission to lock and update link
  receive e-mail notification link
  recommended link
  restrict access to link
  review and approve link
  review status of link
  review tasks for link
  save and submit solution, in authoring flow link
  save and submit to authoring flow link link
  search published link
  security relationships link
  status, in authoring flow link
  submit to authoring flow link
  unlock link
  user access to link
  Visibility link link
  Visibility Level link

Solutions in Progress
  about link
  review link

statement search, about link
statement types
  add link
  associate solution type requirement link
  associate to solution type link link
  associate with solution type link
  create link link
  delete link
  design link
  disassociate from solution type link link link
  end-dating link
  manage link
  mandatory link
  organize statements into link
  relate to external link link
  relate to note type link
  remove link
  set up link
  smap to note type link
  view link
  what are link

statements
  content type, default link
  create through Rich Text Editor link link link
  defined link
  edit, when locking and updating link
  field length link
  filtering with Category Security Groups link
  most restrictive Visibility link
  organize into types link
  search with Advanced Solution Search link
  set default Visibility link
  user access to link
  Visibility link link link
  Visibility Level link
  what are link

status
  Authoring link
  authoring flow link
  authoring flow solution link
  defined link
  Draft link link link
  in a category link
  negative link
  Publish link
  Published link link
  review link
  review status of solution link
  Saved link link
  select in authoring flow link link
  solution authoring flow link
  solution to link

subcategories, restrict access to link
subscriptions
  authoring flow link

supplier contacts, resource link
symptom, defined link
system requirements link

T

text
  content type link
  search, effective link

Text with Autolink
  content type link
  specify font style link

Top Solutions, create, for iSupport link

U

user access, relationship with Category Security Groups link
users
  flows link
  profile level link
  set up guest link
  Simple Search guest link
  Visibility Levels link

Using option, specify link

V

verification
  authoring flow setup link
  installation and dependency link
  Simple Search link

verify
  knowledge authoring link
  knowledge search link

Visibility
  about link
  access category, solution, statement link
  assigned level, profile option link
  control access to categories link
  default solution link
  External link
  filtering, parent-child link
  hide link
  Internal link
  Level, category link
  Level, linear scale link
  Level, solution link
  Level, statement link
  Level, user link
  organization of levels link
  part of solution link
  read access control link
  security link
  seeded levels link
  set default, new statement link
  solution link
  solutions, most restrictive link
  specify level for category link
  statement link link
  statements, most restrictive Visibility link
  update or delete link
  user levels link
  what is link
  with categories link
  with solutions link
  with statements link

Visibility Level
  high or restricted access link
  low access link

Visibility level, what is link

W

workflows
  permission to view solution authoring link
  select HTML mail link
  update authoring link

write access controls link