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Oracle Email Center User Guide
Release 12.1
Part Number E13595-04
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Oracle Email Center User Guide

Contents

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Preface

Understanding Oracle Email Center

Oracle Email Center Concepts
      Agent Console
      Auto Acknowledgement and Auto-Reply
      Queue Access
      Classifications
      Customer Matching/Searching
      Default Customer
      Download Processor
      Email Tagging
      Email Threading
      Intents
      Interaction Threading
      Knowledge Base Repositories
      Message Component
      My Inbox
      Notes
      Spell Checker
      Suggested Response Documents and Templates
      Text Editors
      Work Activity

Using Oracle Email Center

Email Center Home
Email Center Messages Inbox
Email Center Messages Search
Email Center Messages
Knowledge Base Repositories
Knowledge Base Search
Email Center Customer Search
Managing Accounts
Managing Agents
Managing Documents
Managing Queries
Setting Email Center Agent Console Profiles

Index