Index

A

access Depot Repair link
accounting class, field link
Actual Qty for Tasks link
Actual UOM for Tasks link
additional item, ship link
advance exchange
  process link
advanced exchange
  repair type link
Advanced Scheduler, integration with link
all contracts link
approval
  forced link
  obtain customer link
Assignment Manager
  icon link
  integration with link
Audit link
audit
  history log link
  track task update link
Auto-Issue
  repair items link
auto-receive link

B

Backflush
  non serialized repair parts link
billing category link
Bills of Material, integration with link
Booked, status link link
business process flows link

C

charge line
  add new link
  delete a charge line link
  edit, estimate link
  estimate details link
Charges, integration with link
close
  repair order link
  service request link
Closed, field link
Completion Transactions window link
concurrent program
  Customer Profile Engine link
contact
  create customer link
  enabling creation of link
Contact ID, field link
contact information, service request link
Contact, field link
contract
  default repair order link
  end date link
  entitlement link
  selected at service request level link
  start date link
  view active link
  view all link
  view coverage of service link
Contract Num, field link
Contracts, integration with link
counter, history issues link
Counters, integration with link
coverage, field link
create
  customer contact link
  manual ship line link
  notes link
  repair order link
  repair task manually link
  repair task, task template link
  repair tasks link
  RMA manually link
  WIP repair job, multiple orders link
  WIP repair job, single order link
Created, status link link
currency
  field link
  in estimate link
  single, in repair order link
  support within service request link
customer
  approval, obtain link
  contact, create a link
  data store, about link
  information, service request link
  invoice link
  management, about link
  profile link
  profile, engine link
  profile, integration link
  profile, open service request link
  profile, review link
  profile, view link link
Customer Care, integration with link
Customer Profile Engine concurrent program link
Customer Profile, integration with link

D

date closed
  field link
  repair order field link
  service request field link
Date Created, field link
date opened
  repair order field link
  service request field link
debrief
  invoice based on link
  prepare repair tasks link
Debrief button link
Default check box link
Default PO Num
  field link
Define Triggers
  service bulletins link
Dependencies link
Depot Repair
  customer management link
  key features link
  manage processes link
  relationship management link
  what is link
Depot Repair Workbench
  about link link
Diagnostics tab
  about and using link
Dynamic Repair BOM
  select repair parts link

E

end date
  contract or warranty link
Entered, status link link
escalated service request link
estimate
  approval statuses link
  create repair link
  currency link
  default repair order contract link
  detail worksheet link
  edit charge lines link
  editable fields link
  enable or disable link
  expenses required link
  fields of repair link
  forced approval step link
  freeze link
  in repair process link
  in repair resolution management link
  labor required link
  launch worksheet of link
  line details area link
  logistics and maintenance link
  no charge link link
  notes link
  override charge link link
  profile option, repair link
  reason code link
  recommended entry of charges link
  repair charges link
  repair, multi-record fields link
  required material link
  revise repair link
  save link
  save header and charge lines link
  statuses link
  summary of charges link
  totals link
  transactions to complete repair link
Estimate Approval Required link
Estimate Approved, field link
Estimate Qty for Tasks link
Estimate UOM for Tasks link
estimated charges fields link
Event link
exchange
  process link
  process advance link
  repair type link
Execute Repair link
expense
  billing category link
  captured to complete task link
  debrief a job link
  enter required information link
  required in estimate link
  subtotal of estimated link
  tab, in Debrief Report link
  total in estimate link

F

Field Service, integration with link
Find Discrete Jobs window link
freeze estimate
  See also frozen estimate. link
  specify link

G

General Ledger, integration with link

H

history
  audit log link
  audit of tasks link
  counter issues link
  detailed service link
  message, repair order link
  message, view link
  note about Installed Base product service link
  product service link link
  view message link
  view product service link
  window, service link
HRMS, integration with link

I

IB Ref Num, field link
Installed Base
  display of product information link
  note about product service history link
Installed Base, integration with link
Installed Products Only, check box link
Installed Site, field link
Instance number, in service request link
Instance, field link
integration with other Oracle modules link
internal repairs business flow link
inventory
  logging service request for products in link
Inventory, integration with link
invoice
  about link
  based on debrief value link
  create with loaner link
  customer link
  repair and return link
  use with Order Management link
iSupport, integration with link
item
  auto-receive link
  receive general link
  receive refurbishment link
  ship link
  ship refurbishment link

J

job status, field link

K

Knowledge Management
  database, about link
  integration with link

L

labor
  billing category link
  captured to complete task link
  charging and invoicing link
  debrief a job link
  enter required information link
  log using the Debrief Report link
  required in estimate link
  subtotal of estimated link
  tab, in Debrief Report link
  total in estimate link
  transfer for invoicing link
Launch Workflow link
loaner
  about invoicing customer link
  repair and return repair type link
  repair and return, process link
  repair type link
logistics maintenance
  with call center business flow link
  without call center business flow link
Lot Num, field link

M

maintain
  notes link
manage
  repair process link
Manage ECO link
mandatory for repair process link
material
  billing category link
  captured to complete task link
  debrief a job link
  enter required information link
  required in estimate link
  subtotal of estimated link
  tab, in Debrief Report link
  total in estimate link
message
  history, view link
  view history of link
messaging
  workflow-based link
Move Items Internally link
multiple order
  create WIP repair jobs link
  process WIP repair jobs link

N

no charge, estimate link link
note
  create link
  display link
  estimate link
  maintain link
Notes, integration with link
number, service request link

O

Opened, field link
order
  WIP, create repair job link
  WIP, process single repair job link
Order Management
  integration with link
  invoice customer link
  status of order number link link
Outside Processing
  execute link
override charge, estimate link link

P

Parameters
  setup link
Phone, field link
prepare, repair tasks debrief link
Price List
  field link
Pricing, integration with link
product
  coverage, view information link
  field link link link
  log service request for link
  service, view history of link
Product Description, field link
profile
  customer link
  tool link
  view customer link
Promise Date, field link
Purchasing, integration with link

Q

Qty Completed in WIP link
Qty Received link
Qty Shipped link
Qty Submitted to WIP link
Quantity, field link

R

Recalls
  corrective actions tab link
  create link
  details tab link
  find link
  items tab link
  metrics tab link
  overview link
  process flow link
Receivables, integration with link
receive
  auto-receive link
  general item link
  refurbishment item link
Recurrences link
Reference link
refurbishment
  process link
  receive link
  ship link
refurbishment repair type link
relationship management, about link
Relationship, field link
Released, status link link
repair
  and return, process link
  charges, estimate link
  create manual ship line link
  create task from task template link
  create task manually link
  estimates, create link
  estimates, revise link
  invoice customer link
  invoicing with repair and link
  loaner and return process link
  order. See repair order or repair job. link
  prepare task debrief link
  tasks, create link
  WIP, create job single order link
  WIP, create multiple repair orders link
  WIP, process multiple repair orders link
  WIP, process single order link
repair and return
  repair type link
repair depot, manage processes link
repair estimate
  fields link
  multi-record fields link
  See also estimate. link
  statuses of link
repair job
  management, tasks link
  management, WIP link
  See also repair order. link
  submit link
Repair Manager Portal
  Advanced Search link
  overview link
  Quality Event Watchlist link
  Repair Manager Portal page link
  Repair Order Backlog link
  setting up aging threshold link
  setting up quality threshold link
  using the create repair order page link
Repair Num, field link link
repair order
  Activity window link
  Actuals tab link
  close link
  Coverage window link
  create link
  created against service request link
  currency support link
  Details tab link
  Diagnostics tab link
  fields link
  Find Repair Orders for Job Submission link
  information area link
  link link
  Logistics tab link
  message history link
  Repair Estimate tab link
  Repair Jobs tab link
  Repair Tasks tab link
  Service History window link
  show history link
  split link
  status link link
  update concurrently link
  view related activities link
  window tools link link
Repair Owner, field link
repair process
  manage link
  mandatory service request link
repair resolution management link
repair status, field link
repair type
  about link
  advanced exchange link
  exchange link
  field link
  loaner link
  loaner, repair and return link
  processing link
  refurbishment link
  repair and return link
  replacement link
  standard link
replacement
  process link
  repair type link
request information, service request link
Request Num, field link
Request Type, field link link
Resource Manager, integration with link
Resources link
return and repair process link
return materials authorization. See RMA. link
Return only repair
  process link
return product
  option link
Returns Dashboard
  BI page overview link
  eco-impact tab link
  overview link
  returns tab link
revision status link
Revision, field link link
RMA
  automatically enter and book link
  book a link
  Charges link
  completion of line link
  create and view lines link
  create, manually link
  displays number link
  internal repairs link
  loaner link
  loaner, repair, and return link
  option, action to receive link
  Order Management link
  partial quantities link
  quantity received link
  repair and return link
  repair job without link

S

search
  job submission link
Send Message tool link
Serial Num, field link link
serial number
  changes to link
  for serialized products link
  of repaired item link
  product information field link
service
  detail history of link
  field link
  history of product link
  history window link
  product, history of link
  view contract coverage link
Service Bulletins
  view using Depot Repair Workbench link
  view using Repair Technician Module link
service history
  view link
service history window link
service request link
  access knowledge repository link
  apply contract link link link
  assigns by owner link
  automatically create link
  builder link
  close link
  contact for link
  contact information fields link
  contract selected link
  create link
  currency support link
  customer information fields link
  details link
  escalated link
  fields link
  filter view of notes link
  for products in inventory link
  in business flow link
  information area link link link
  Instance reference number link
  internal repairs link
  key management processes link
  linked repair order field link
  log link link
  management, about link
  new contact link
  note about profile link
  number, link link
  open link link link
  override selected coverage link
  quick menu link
  repair orders created against link
  Repair Orders window link
  request information fields link
  save link
  selected contract at level of link
  show details link
  SR Owner field link
  view activities against link
  view all link
Service Requests, integration with link
severity
  field link
  service request field link
ship
  additional items link
  item link
  refurbished item link
Shipped, status link link
single order
  create WIP repair job link
  process WIP repair job link
split repair order link
SR Owner, field link
standard repair type link
start date
  contract or warranty link
status
  active Order Management order number link link
  Booked link link
  change replaced product link
  Created link link
  current task link
  Entered link link
  estimate approval link
  field link
  Issued link link link link
  Job Status link
  query order link
  Received link link
  Released link link
  repair order link
  repair order (RO) link
  repair order field link
  revision link
  service request field link
  Shipped link link
  WIP repair job link
Summary, field link

T

task
  audit trail (history) link
  create repair link
  create repair, manually link
  current status link
  enter and update details of link
  prepare repair, debrief link
  repair job management link
  track update (audit) link
Task Manager, integration with link
task template, create repair task from link
TeleService
  APIs link
TeleService, integration with link
Third party flows link
Third Party Repair
  process link
Time Clock link
Traveler Document
  print link
type
  field link
  repair order field link
  service request field link

U

unit of measurement. See UOM. link
Unplanned Returns
  receive link
UOM, field link
Update Counters link
Update RO Status link
urgency
  service request field link
Use Template link

V

view link
  active contracts link
  activities related to repair order link
  coverage, service contract link
  customer profile link
  product coverage information link
  product service history link
View IB Config link
View Message History tool link

W

warranty
  end date link
  start date link
Warranty Status, field link
WIP
  create repair job, multiple orders link
  create repair job, single order link
  process repair job, multiple orders link
  process repair job, single order link
  repair job management link
  repair job, current status link
WIP Jobs and Schedules window link
WIP Material Transaction Find window link
Work in Process
  integration with link
  See also WIP. link
workflow
  messaging, based on link