This chapter covers the following topics:
This appendix describes the server parameters for Oracle Interaction Blending server. Database parameters override any command line parameters passed to the Oracle Interaction Blending server. Server parameters set in Call Center HTML Administration and stored in the Oracle Applications database.
For information about how to manage interaction center servers, including setting server parameters, see Oracle Interaction Center Server Manager Implementation Guide.
The migration dampening factor adds weight to an agent's currently “assigned” work queue. It has been programmatically tuned for most effective interoperability with the Advanced Outbound dialing algorithm and should not be adjusted except for simplistic testing of blending functionality of agent movement between work sources.
Type | Unit | Max Value | Min Value | Default |
integer | 0 | N/A | N/A |
Note: The value for this parameter must be set to zero (0).
Text.
Type | Unit | Max Value | Min Value | Default |
integer | N/A | N/A | N/A |
Used to support the AO multi-list functionality. Blending polls the AO, (IEC_AGT_ASSN_PUB.GET_WB_ALL_AGENT_CPN_ASSNS) database procedure every 1 minute (by default) to detect agent availability on a per campaign basis.
Type | Unit | Max Value | Min Value | Default |
integer | N/A | N/A | N/A | 1 minute |
Text.
Type | Unit | Max Value | Min Value | Default |
integer | N/A | N/A | N/A |
Type | Unit | Max Value | Min Value | Default |
integer | N/A | N/A | N/A |
Advanced server setting are used to facilitate logging and troubleshooting. Advanced server settings include:
Use the Java Options field to modify the memory allocation for a server instance. For more information, see Oracle Interaction Center Server Manager Implementation Guide.
This represents a command line parameter that is used applications logging.
Type | Value |
string | -DAFLOG_MODULE=ieb% -DAFLOG_ENABLED=TRUE -DAFLOG_LEVEL=STATEMENT |
Use the Server Arguments field to obtain greater detail in the log file.
Type | Value |
string | -trace all -log |