Preface

Intended Audience

Welcome to Release 12.1 of the Oracle Quality User's Guide.

This guide is intended for users of the Oracle Quality application. See Related Documents for more about Oracle Applications product information.

See Related Information Sources for more Oracle Applications product information.

Documentation Accessibility

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Access to Oracle Support

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Structure

1  Overview of Oracle Quality

This chapter introduces quality management and describes how Oracle Quality can be used to meet its challenges. It also provides an overview of the components of Oracle Quality and illustrates how Oracle Quality can help you meet your quality data collection and analysis requirements.


2  Setting Up

This chapter provides you with implementation information for the parts of Oracle Applications that are specific to Quality.


3  Collection Elements

This chapter explains how to define and use collection elements.


4  Specifications

This chapter explains how to define and use specifications.


5  Collection Plans

This chapter provides you with overviews and instructions for creating and using collection plans.


6  Data Collection

This chapter explains how to directly enter quality results data.


7  Quality Workbench

This chapter provides you with overviews and instructions for using the Quality Workbench.


8  Manage Supplier Quality

This chapter describes how to manage goods and services purchased from suppliers using:


9  Manage Manufacturing Quality

This chapter explains how to manage the quality of manufactured items as you complete manufacturing transactions in the following applications:


10  Manage Order Fulfillment Quality

This chapter explains how you can provide your customers with Internet access to Quality results.


11  Manage Customer Service Quality

This chapter describes how to set up quality collection plans for use when managing customer service quality.


12  Manage Material Quality

This chapter describes how to set up quality collection plans for use when managing material quality.


13  Manage Regulatory Compliance

This chapter discusses the acquisition of electronic signatures (e-signatures) on electronic records (e-records) in Oracle Quality. E-records and e-signatures enable you to comply with the 21 CFR Part 11 regulations.


14  Charts, Views, and Custom Reports

This chapter explains how to chart, view, and report quality results data.


15  Reports and Processes

This chapter explains how to submit report requests and briefly describes each Oracle Quality report.


16  ISO 9000 Compliance

This chapter discusses how Oracle Quality can help you meet ISO 9000 reporting standard requirements.


A  Windows and Navigator Paths

This appendix lists each window available for use in the Oracle Quality application as well as the associated navigator path for each window.


B  Attachments

This appendix explains how to attach documents to collection plans, specifications, and results lines.


C  Results Queries

This appendix explains how to query quality results.


D  Tools Menu Options

This appendix summarizes where you can find more information about the options available from the Tools menus of various windows.


E  Context and Reference Information Collection Elements

This Appendix lists the predefined Context and Reference Information collection elements for all Oracle Applications integrated with Oracle Quality.


F  Pre-Seeded Collection Plan Templates

This appendix lists the pre-seeded collection plans that are available, the elements in each plan and the actions associated with each element.


Glossary

Related Information Sources

Integration Repository

The Oracle Integration Repository is a compilation of information about the service endpoints exposed by the Oracle E-Business Suite of applications. It provides a complete catalog of Oracle E-Business Suite's business service interfaces. The tool lets users easily discover and deploy the appropriate business service interface for integration with any system, application, or business partner.

The Oracle Integration Repository is shipped as part of the Oracle E-Business Suite. As your instance is patched, the repository is automatically updated with content appropriate for the precise revisions of interfaces in your environment.

Do Not Use Database Tools to Modify Oracle E-Business Suite Data

Oracle STRONGLY RECOMMENDS that you never use SQL*Plus, Oracle Data Browser, database triggers, or any other tool to modify Oracle E-Business Suite data unless otherwise instructed.

Oracle provides powerful tools you can use to create, store, change, retrieve, and maintain information in an Oracle database. But if you use Oracle tools such as SQL*Plus to modify Oracle E-Business Suite data, you risk destroying the integrity of your data and you lose the ability to audit changes to your data.

Because Oracle E-Business Suite tables are interrelated, any change you make using an Oracle E-Business Suite form can update many tables at once. But when you modify Oracle E-Business Suite data using anything other than Oracle E-Business Suite, you may change a row in one table without making corresponding changes in related tables. If your tables get out of synchronization with each other, you risk retrieving erroneous information and you risk unpredictable results throughout Oracle E-Business Suite.

When you use Oracle E-Business Suite to modify your data, Oracle E-Business Suite automatically checks that your changes are valid. Oracle E-Business Suite also keeps track of who changes information. If you enter information into database tables using database tools, you may store invalid information. You also lose the ability to track who has changed your information because SQL*Plus and other database tools do not keep a record of changes.