This chapter covers the following topics:
The Corrective Action Solution enables you to track and implement Corrective Action Requests via a pre-configured set of seeded collection plans. This chapter contains the following topics:
Solution Templates aid in the ease of implementation with a pre-configured set of seeded collection plans. This set of seeded collection plans can be copied to real plans, modified if necessary, and implemented, enabling the implementation cycle time to be greatly reduced.
The Corrective Action Solution is comprised of several objectives, including the following:
Enter, track, review, and implement a Corrective Action Request (CAR)
Progress the CAR through its status lifecycle
Execute the CAR's multiple review and implementation steps
Automate the submission of an Engineering Change Order (ECO)
To achieve the Solution Template objectives, the templates contain the following:
Seeded collection elements and associated lookup values for some of the seeded elements
Seeded Template collection plans and corresponding values and actions
Seeded parent-child collection plan structures with relationships, criteria, and data entry mode for the seeded template plans
Copy Collection process
Engineering Change Order (ECO) submission processing code
Seeded workflow for sending pre-configured workflow notifications
The following table summarizes the key features provided with the Corrective Action Solution. Implementation details, on some of these features, are provided in later chapters:
| Key Feature | Supported Activities |
|---|---|
| Submission of Corrective Action Requests | Ability to submit Corrective Action Requests (CAR) and track them using an unique identifier Different modes of submission: Direct Data Entry, Transaction Integration, Collection Plan Integration Identification of the source, severity, quality standards violated, etc. Information to the owner or assignee through e-mail alerts and workflow notifications Audit Trail on changes made to a CAR |
| CAR Lifecycle | Multiple phases/actions can be tracked for a CAR via Review and Analysis, Containment, Corrective Action, Preventive Action, Implementation, and Implementation Effectiveness Each phase/action can have an assignee The assignee can update the CAR with the relevant information The owner reviews the CAR and closes it if there are no pending actions |
| Supply Chain Applicability | Can be used to track customer initiated CAR, internal CAR, and supplier CAR CAR can be submitted, based upon the context of the initiation (Purchase Order, Sales Order, Work Order, etc.) |
| Cost Tracking | Review and Implementation costs can be captured for a CAR Costs can be rolled up to the CAR to indicate Total Review and Total Implementation costs |
| ECO Header Submission | ECO Submission resulting from a CAR can be initiated from a Quality Collection Plan |
| Security and Privileges | Existing user group functionality Assignment of Privileges to create, update, insert, and/or delete from a collection plan |
| Menu Options | Menu options to invoke the corrective action requests in Enter, Update, and View modes |