This chapter describes the conventions used in this guide, provides information about troubleshooting issues with Oracle Configurator and Configurator Developer, and tells you how to contact Oracle Support Services.
This chapter covers the following topics:
In examples, an implied carriage return occurs at the end of each line, unless otherwise noted. You must press the Return key at the end of a line of input.
The table below lists other conventions that are also used in this guide.
| Convention | Meaning |
|---|---|
| . . . |
Vertical ellipsis points in an example mean that information not directly related to the example has been omitted. |
| . . . | Horizontal ellipsis points in statements or commands mean that parts of the statement or command not directly related to the example have been omitted |
| boldface text | Boldface type in text indicates a new term, a term defined in the glossary, specific keys, and labels of user interface objects. Boldface type also indicates a menu, command, or option, especially within procedures |
| italics | Italic type in text, tables, or code examples indicates user-supplied text. Replace these placeholders with a specific value or string. |
| [ ] | Brackets enclose optional clauses from which you can choose one or none. |
| > | The left bracket alone represents the MS DOS prompt. |
| $ | The dollar sign represents the DIGITAL Command Language prompt in Windows and the Bourne shell prompt in Digital UNIX. |
| % | The per cent sign alone represents the UNIX prompt. |
| name() | In text other than code examples, the names of programming language methods and functions are shown with trailing parentheses. The parentheses are always shown as empty. For the actual argument or parameter list, see the reference documentation. This convention is not used in code examples. |
| & | Indicates a character string (identifier) that can display text dynamically in Configurator Developer or a runtime Oracle Configurator. For example, "&PROPERTY" can be used to dynamically construct and display a Property of a Model structure node. |
The mission of the Oracle Support Services organization is to help you resolve any issues or questions that you have regarding Oracle Configurator Developer and Oracle Configurator.
To report issues that are not mission-critical, submit a Technical Assistance Request (TAR) using MetaLink, Oracle’s technical support Web site, at:
http://www.oracle.com/support/metalink/
Log into your MetaLink account and navigate to the Configurator TAR template:
Choose the TARs link in the left menu.
Click on Create a TAR.
Fill in or choose a profile.
In the same form:
Choose Product: Oracle Configurator or Oracle Configurator Developer
Choose Type of Problem: Oracle Configurator Generic Issue template
Provide the information requested in the iTAR template.
You can also find product-specific documentation and other useful information using MetaLink.
For a complete listing of available Oracle Support Services and phone numbers, see:
http://www.oracle.com/support/metalink
Oracle Configurator Developer and Oracle Configurator use the standard Oracle Applications methods of logging to analyze and debug both development and runtime issues. These methods include setting various profile options and Java system properties to enable logging and specify the desired level of detail you want to record.
For more information about logging, see:
The Oracle E-Business Suite System Administrator’s Guide for descriptions of the Oracle Applications Manager UI screens that allow System Administrators to set up logging profiles, review Java system properties, search for log messages, and so on.
The Oracle E-Business Suite Developer's Guide, which includes logging guidelines for both System Administrators and developers, and related topics.
The Oracle E-Business Suite Framework Developer's Guide, which describes the logging options that are available via the Diagnostics global link. This document is available on MetaLink.