Index

A

access
  for external users link
  for internal users link

action link
action statements link
advanced searches
  using matching statements with link

Advanced Solution Search
  about link link
  defined link
  overview link
  published solutions link
  repository link
  results link
  search using link
  searching example link
  See also Solution Advanced Search. link
  Solutions repository link
  statements link
  text search options link
  using, for agent link
  what is link

agent flows link
All Keywords
  defined link
  text searching link
  what are link

All of the words
  Basic Search link
  Simple Search link
  statement search link

All solutions in progress link
Any Keywords
  defined link
  text search link
  what are link

Any of the words
  Basic Search link
  Simple Search link
  statement search link

Apply Task Group Template page, about link
attachments
  add to solution link
  in solutions link
  specify name and location of link
  what are link

authoring flows
  about link
  examples of link
  process, solution status in link
  specify link
  specify step link

authoring steps, specify link
authoring, add comments to solution link
AutoLinks, set up link

B

Basic Search
  all of the words link
  any of the words link
  Categories repository link
  choose repository link
  default repositories link
  Forum repository link
  options link
  search method link
  See also Simple Search link
  Solutions repository link
  using link

Boolean link
browse
  by subject link link
  categories link
  categories process diagram link
  categories, example of link
  categories, from search results link
  hierarchy of categories link
  solutions link
  solutions and statements link
  specify attachment name and location link

C

categories
  about link
  browse link
  browse hierarchy of link
  browse, customer flow link
  example of browsing link
  repository search results link
  search results within link
  solution results within a link
  solutions link
  what are link

category repositories
  Basic Search link
  Simple Search, Solutions link

Category Security Group
  Responsibilities determine link
  what is link

cause link
cause statements link
comment, update status to Reviewed link
concurrent requests, what are link
Copy as New button link

D

default repositories, Basic Search link
delimiting characters, preceding or following link
Depot Repair, apply task group template link
draft solutions link

E

Editorial Review link
Exact phrase
  choose method link
  criteria for statement search link
  search method in Basic Search link

examples
  Advanced Solution Search link
  authoring flow link
  browsing categories link
  definitions for frequently used solutions link
  of Simple Search link
  Recommended Solutions link
  solution contents link
  solutions in Knowledge Base link
  Visibility levels link

export text, from statement link
External
  Visibility Level link
  Visibility level link

external objects
  add link
  in solutions link

external users
  access for link
  accessing link

F

filter
  solutions link
  specify, Solution Advanced Search link

filter types, Solution Advanced Search link
flows link
   See also authoring flows
  agent link

Forum messages, about link
Forums repository
  Basic Search link
  search results link
  Simple Search link

Frequently Used Definitions, set up link

G

Get Lock link

I

import text, from statement link
index synchronization link
integration
  apply task group template link
  Oracle iSupport link
  Oracle Partners Online link
  other modules, searching link
  searches with modules link
  with modules link
  with Oracle Depot Repair link link
  with Oracle eMail Center link link
  with Oracle iSupport link
  with Oracle Partners Online link
  with Oracle TeleService link link
  with other modules link
  with other Oracle Applications link

Internal
  Visibility Level link
  Visibility level link

internal users, access for link link
items, in solutions link

K

key features link
keywords
  all link
  any link

knowledge and solutions link
Knowledge Base, examples of solutions in link
knowledge, flexible structure of link

L

Limited
  Visibility Level link
  Visibility level link

lock and update link
  solution link link

M

mandatory statement link
matching statements
  specify in search link
  using with Advanced Searches link
  what are link

Matching Statements page, about link
merchant link
modify, solution link
modules
  integration with link
  integration with other link

multi-lingual support link
multiple text search options link

N

Note Token Rules
  map to object link
  set up link

O

objects, add external link
Oracle Depot Repair
  integration with link link
  what is link

Oracle eMail Center
  integration with link link
  what is link

Oracle iSupport, integration link link
Oracle Knowledge Management, access link
Oracle Partners Online
  integration link link

Oracle TeleService
  integration link
  integration with link

Oracle Text link
Oracle Trading Community link
overview
  Knowledge Management link
  searching link
  solution link
  solutions link

P

platforms, in solutions link
preview, solution for submission link

R

Ready for Publishing link
Recommended Solutions, set up link
Reference Number link
Rejected to Author link
related categories, add to solution link
related item, add to solution link
Related Messages, about link
related Platform, add to solution link
related solutions
  search link link link
  view link

related statements
  specify in search link
  what are link

Related Statements page, about link
relationships
  defined link

repositories
  Advanced Solution Search link
  Basic Search link link
  Basic Search default link
  Basic Search results link
  Categories, Basic Search link
  Forum link
  search results, Category link
  search results, Forums link
  search results, Solutions link
  Service Requests link
  Simple Search results link
  solution categories link
  Solutions, Advanced Solution Search link
  Solutions, Basic Search link
  tabs in Simple Search results link

request sets, what are link
responsibilities
  determine Category Security Group link

Restricted
  Visibility Level link
  Visibility level link

review
  Solutions in Progress results link
  submit solution for link

Rich Text Editor
  about link
  create statements through link
  requirements link

S

score
  search results link link
  what is link

scoring, solution link
search
   for a statement link
  advanced, use with matching statements link
  All Keywords link
  Any Keywords link
  from integrated modules link
  link-based link
  managing link
  matching statements link
  method, Solution Advanced Search link
  modes link
  overview link
  related solutions link link
  Related Statements link
  results, Category repository link
  results, Forums repository link
  results, Solution Advanced link
  results, Solution repository link
  See also Solution Advanced Search. link
  Solution Advanced Search link
  Solution Advanced, customer link
  solutions in progress link
  specify matching statements link
  specify related statement link
  text-based, solution link
  with integrated modules, agent link

search methods
  all keywords link
  all of the words link link link
  any keywords link
  any of the words link link link
  exact phrase link link link

search results
  advanced solution link
  browse from link
  score link link
  simple link
  sorting link
  within Category link

security control on data link
Service Requests repositories, Simple Search link
Simple Search
  about, using link
  all of the words link
  any of the words link
  effective text searches link
  example of link
  Forum repository link
  results in repositories link
  results in repository link
  results, solution categories link
  search functionality link
  See also Basic Search. link
  Service Requests repository link
  solution categories repository link
  what is link

solution
  browse link

Solution Advanced Search
  criteria and conditions link
  filter types link
  perform link
  results link
  searching method link
  solution type link
  specify matching statements link
  specify related statement link
  statements link
  using, for customer link

solution categories
  repositories, Simple Search link
  Simple Search results link

Solution Detail page, about link
solution details
  about link link
  features link
  page header link
  view link

solution headers, specify link
solution information link
Solution Life Cycles, about link
solution management
  with other Oracle Applications link

solution results
  within category link

solution title link
solution types
  create and search by solution types link
  to categorize solutions link

solution usage count, about link
solutions
  add attachment to link
  add comments to link
  add related category to link
  add related item to link
  add related platform to link
  add statement to link
  add Task Group Template to link
  attachments in link
  browse link
  categories link
  categorization of link
  contents, examples of link
  create link
  defined link
  detail page link
  draft link
  external objects in link
  in Knowledge Base, examples of link
  in progress link
  items in link
  lock and update link link
  manage link
  modify or update link
  overview link
  platforms in link
  preview, for submission link
  published, Advanced Solution Search link
  published, Simple Search link
  repository search results link
  save link
  scoring link
  search related link link
  search results link
  set up recommended link
  Simple Search results link
  status link
  submit for reviews link
  submit for updates link
  Task Group Templates link
  text-based search link
  type, Solution Advanced Search link
  view details link
  view related link

Solutions I'm currently working on link
Solutions in Progress
  about link
  filtered views link
  page, about link
  search link
  sort link
  view link
  working with link

Solutions repository
  Advanced Solution Search link
  Basic Search link
  Simple Search, Categories link

sort
  search results link
  Solutions in Progress link

Statement page
  Create link
  Update link

statement search
  about link
  all of the words link
  any of the words link

statement types
  action link
  cause link
  symptom link
  to make distinctions link

statements link
   See detail page, view
  action link
  add to solution link
  basis of Advanced Solution Search link
  browse link
  cause link
  create link
  create through Rich Text Editor link
  defined link
  edit link
  export text from link
  import text into link
  matching link
  matching, use with advanced searches link
  related link
  related, about link
  Solution Advanced Search link
  specify matching, in Solution Advanced Search link
  specify related, in Solution Advanced Search link
  symptom link
  working with link

status
  defined link
  solution link
  update comment link

structure
  multiple solution types, create and search link
  of knowledge link
  solution categorization link

submission, preview solution link
subscriptions
  set up link

symptoms
  defined link
  statement link

T

Task Group Templates
  add to solution link
  in solutions link

Technical Review link
templates
  apply task group link
  solutions, Task Group link

text searches, Advanced Solution Search link
text searching, effective link
text, export into statement link

U

Unlock concurrent program link
updates
  solution link
  submit solution for link

usage counts link
user group link
users
  external link
  internal link

V

view
  Current Published Version link
  In Progress Version link

Visibility
  assign attributes of link
  what is link

Visibility Level
  External link
  Internal link
  Limited link
  Restricted link
  specify link

Visibility levels
  examples link
  Internal link
  Restricted link