Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that offer information-driven sales, service, and marketing services. Oracle CRM activities range from precisely measuring marketing campaigns to automatically dispatching field technicians to remote locations.
The Oracle Functional Testing Suite Advanced Pack for Oracle E-Business Suite, referred to as advanced pack in this guide, provides components for testing features of different products delivered as part of the Oracle E‐Business Suite Release 12.1.3. The components delivered in the advanced pack for the following Oracle Service products are documented cumulatively in this guide:
Oracle Advanced Scheduler
Oracle Field Service
Oracle Service Contracts
Oracle Spares Management
Oracle TeleService
These flows are delivered over Oracle Flow Builder Starter Pack in Release 12.4.0.2 of Oracle Application Testing Suite for Oracle Applications.
For information about the components delivered in the Oracle Flow Builder Starter Pack, see the Oracle Functional Testing Flow Builder Starter Pack Reference Guide for E-Business Suite Release 12.1.3.
This section provides information on the common prerequisites, profile options, and data setups required for using the flows in Oracle Service products. Flow specific requirements are documented along with the flow in subsequent chapters.
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