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Oracle® Real-Time Decisions Base Application Installation and Reference Guide
Release 3.1
Part Number E19020-01
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List of Tables
4-1 Session Entity
4-2 Ad Entity
4-3 Ad List Entity
4-4 Agent Interaction Entity
4-5 Campaign Entity
4-6 Campaign History Entity
4-7 Campaign Item Entity
4-8 Cart Item Entity
4-9 Clicked Ad Entity
4-10 Clicked Promotion Entity
4-11 Cross Sell Product List Entity
4-12 Current Web Interaction Entity
4-13 Customer Entity
4-14 Interaction History Entity
4-15 Organization Entity
4-16 Person Entity
4-17 Product Entity
4-18 Promoted Item Entity
4-19 Promotion Entity
4-20 Promotion List Entity
4-21 Purchased Item Entity
4-22 Purchase History Entity
4-23 Rank Offers Entity
4-24 Search Entity
4-25 Up Sell Product List Entity
4-26 Web Action Entity
4-27 Web Interaction Entity
4-28 Derivation of Web Interaction Attributes in Referencing Entities
4-29 Web Page Entity
4-30 Informant Initiate Session
4-31 Informant Identify Customer
4-32 Informant Page Turn
4-33 Informant Performed Search
4-34 Informant Customer Action
4-35 Informant Added to Cart
4-36 Informant Offer Response
4-37 Informant Web Support Feedback
4-38 Informant Close Session
4-39 Advisor Get Upsell Offers
4-40 Decision for Advisor Get Upsell Offers
4-41 Choice Group for Advisor Get Upsell Offers
4-42 Model for the Advisor Get Upsell Offers
4-43 Advisor Get Cross Sell Offers
4-44 Decision for Advisor Get Cross Sell Offers
4-45 Choice Group for Advisor Get Cross Sell Offers
4-46 Model for Advisor Get Cross Sell Offers
4-47 Advisor Get Promotions
4-48 Decision for Advisor Promotions
4-49 Choice Group for Advisor Promotions
4-50 Model for Advisor Get Promotions
4-51 Advisor Get Advertisements
4-52 Decision for Advisor Get Advertisements
4-53 Choice Group for Advisor Get Advertisements
4-54 Model for Advisor Get Advertisements
4-55 Advisor Get Offers
4-56 Decision for Advisor Get Offers
4-57 Choice Group for Advisor Get Offers
4-58 Advisor Get Abandonment Propensity
4-59 Decision for Advisor Get Abandonment Propensity
4-60 Choice Group for Advisor Get Abandonment Propensity
4-61 Model for Advisor Get Abandonment Propensity
4-62 Advisor Get Likely Web Action
4-63 Decision for Advisor Get Likely Web Action
4-64 Choice Group for Advisor Get Likely Web Action
4-65 Model for Advisor Get Likely Web Action
4-66 Advisor Get Likely Web Duration
4-67 Decision for Advisor Get Likely Web Duration
4-68 Choice Group for Advisor Get Likely Web Duration
4-69 Model for Advisor Get Likely Web Duration
4-70 Advisor Get Web Support Types
4-71 Decision for Advisor Get Web Support Types
4-72 Choice Group for Advisor Get Web Support Types
4-73 Model for Advisor Get Web Support Types
4-74 RTD_Base_ECommerce Functions
5-1 Configuration Parameters for Call Product Choice Group
5-2 Choice Attribute Details for Call Product Choice Group
5-3 Dynamic Choice Details for Call Product Choice Group
5-4 Configuration Parameters for Customer Attrition Choice Group
5-5 Choice Attribute Details for Customer Attrition Choice Group
5-6 Configuration Parameters for Customer Satisfaction Choice Group
5-7 Choice Attribute Details for Customer Satisfaction Choice Group
5-8 Dynamic Choice Details for Customer Satisfaction Choice Group
5-9 Configuration Parameters for First Call Resolution Choice Group
5-10 Choice Attribute Details for First Call Resolution Choice Group
5-11 Configuration Parameters for Interaction Abandonment Choice Group
5-12 Choice Attribute Details for Interaction Abandonment Choice Group
5-13 Configuration Parameters for Interaction Duration Choice Group
5-14 Choice Attribute Details for Interaction Duration Choice Group
5-15 Dynamic Choice Details for Interaction Duration Choice Group
5-16 Configuration Parameters for Interaction Escalation Choice Group
5-17 Choice Attribute Details for Interaction Escalation Choice Group
5-18 Configuration Parameters for Interaction Outcome Choice Group
5-19 Choice Attribute Details for Interaction Outcome Choice Group
5-20 Dynamic Choice Details for Interaction Outcome Choice Group
5-21 Configuration Parameters for Interaction Reason Choice Group
5-22 Choice Attribute Details for Interaction Reason Choice Group
5-23 Dynamic Choice Details for Interaction Reason Choice Group
5-24 Configuration Parameters for Interaction Transfer Choice Group
5-25 Choice Attribute Details for Interaction Transfer Choice Group
5-26 Configuration Parameters for Service Level Choice Group
5-27 Choice Attribute Details for Service Level Choice Group
5-28 Dynamic Choice Details for Service Level Choice Group
5-29 Configuration Parameters for Follow Up Actions Choice Group
5-30 Choice Attribute Details for Follow Up Actions Choice Group
5-31 Dynamic Choice Details for Follow Up Actions Choice Group
5-32 Configuration Parameters for Retention Actions Choice Group
5-33 Choice Attribute Details for Retention Actions Choice Group
5-34 Dynamic Choice Details for Retention Actions Choice Group
5-35 Configuration Parameters for Cross Sell Offers Choice Group
5-36 Choice Attribute Details for Cross Sell Offers Choice Group
5-37 Dynamic Choice Details for Cross Sell Offers Choice Group
5-38 Configuration Parameters for Promotions Choice Group
5-39 Choice Attribute Details for Promotions Choice Group
5-40 Dynamic Choice Details for Promotions Choice Group
5-41 Configuration Parameters for Up Sell Offers Choice Group
5-42 Choice Attribute Details for Up Sell Offers Choice Group
5-43 Dynamic Choice Details for Up Sell Offers Choice Group
5-44 Configuration Parameters for Predictive Summary Choice Group
5-45 Choice Attribute Details for Predictive Summary Choice Group
5-46 Configuration Parameters for Solutions Choice Group
5-47 Choice Attribute Details for Solutions Choice Group
5-48 Dynamic Choice Details for Solutions Choice Group
5-49 Session Entity
5-50 Account Entity
5-51 Agent Entity
5-52 Campaign Entity
5-53 Campaign History Entity
5-54 Campaign Item Entity
5-55 Current Interaction Entity
5-56 Customer Entity
5-57 Household Entity
5-58 Interaction Entity
5-59 Interaction History Entity
5-60 Lead Entity
5-61 Lead Opportunity History Entity
5-62 Opportunity Entity
5-63 Person Entity
5-64 Purchased Item Entity
5-65 Purchase History Entity
5-66 Rank Offers Entity
5-67 Service Request Entity
5-68 Service Request History Entity
5-69 Action Entity
5-70 Analysis Value Entity
5-71 Analysis Values List Entity
5-72 Cross Sell Product List Entity
5-73 Follow Up Action List Entity
5-74 Product Entity
5-75 Product List Entity
5-76 Promoted Item Entity
5-77 Promotion Entity
5-78 Promotion List Entity
5-79 Retention Action List Entity
5-80 Solution Entity
5-81 Solution List Entity
5-82 Up Sell Product List Entity
5-83 Informant Action Response
5-84 Informant Close Session
5-85 Informant Identify Customer
5-86 Informant Offer Response
5-87 Informant Solution Result
5-88 Informant Start Session
5-89 Informant Update Customer Interaction
5-90 Advisor Get Actions
5-91 Decision for Advisor Get Actions
5-92 Advisor Get Cross Sell Offers
5-93 Decision for Advisor Get Cross Sell Offers
5-94 Advisor Get Follow Up Actions
5-95 Decision for Advisor Get Follow Up Actions
5-96 Advisor Get Likely Call Product
5-97 Decision for Advisor Get Likely Call Product
5-98 Advisor Get Likely Interaction Duration
5-99 Decision for Advisor Get Likely Interaction Duration
5-100 Advisor Get Likely Interaction Reason
5-101 Decision for Advisor Get Likely Interaction Reason
5-102 Advisor Get Offers
5-103 Decision for Advisor Get Offers
5-104 Advisor Get Predictive Summary
5-105 Decision for Advisor Get Predictive Summary
5-106 Advisor Get Promotions
5-107 Decision for Advisor Get Promotions
5-108 Advisor Get Ranked Solutions
5-109 Decision for Advisor Get Ranked Solutions
5-110 Advisor Get Retention Actions
5-111 Decision for Advisor Get Retention Actions
5-112 Advisor Get Up Sell Offers
5-113 Decision for Advisor Get Up Sell Offers
5-114 Call Product Model
5-115 Customer Attrition Model
5-116 Customer Satisfaction Model
5-117 First Call Resolution Model
5-118 Interaction Abandonment Model
5-119 Interaction Duration Model
5-120 Interaction Escalation Model
5-121 Interaction Outcome Model
5-122 Interaction Reason Model
5-123 Interaction Transfer Model
5-124 Service Level Model
5-125 Cross Sell Offers Event Model
5-126 Cross Sell Offers Event Model
5-127 Offers Event Model
5-128 Promotions Event Model
5-129 Retention Action Event Model
5-130 Solutions Event Model
5-131 Up Sell Offers Event Model
5-132 RTD_Base_Customer_Service Functions
7-1 Application Parameters for Numeric Predictions E-Commerce Inline Service
7-2 Configuration Parameters for Analysis - Web Site Duration Choice Group
7-3 Dynamic Choice Details for Analysis - Web Site Duration Choice Group
7-4 Configuration Parameters for Decisioning - Web Duration Choice Choice Group
7-5 Configuration Parameters for Decisioning - Web Site Duration Prediction Choice Group
7-6 Dynamic Choice Details for Decisioning - Web Site Duration Prediction Choice Group
7-7 Informant Initiate Session
7-8 Informant Identify Customer
7-9 Informant Close Session
7-10 Advisor Get Likely Web Duration
7-11 Decision for Advisor Get Likely Web Duration
7-12 Numeric_Prediction_ECommerce Functions
8-1 Parameters for InitAppDB Script
8-2 Decision OfferDecision
8-3 Decision RandomDecision
8-4 Configuration Parameters for Offers Choice Group
8-5 Choice Attribute Details for Offers Choice Group
8-6 Session Entity
8-7 Customer Entity
8-8 Informant Call Info
8-9 Informant Call Resolution
8-10 Informant Call Start
8-11 Informant Delete All Operational Data
8-12 Informant Force Learning
8-13 Informant Offer Response
8-14 Informant Record Events
8-15 Advisor Offer Request
8-16 OfferAcceptance Event Model
8-17 CrossSellBatch Inline Service Functions
9-1 Elements in Core and Base Marketing Inline Services for Oracle RTD Decision Management Applications
9-2 Campaign Choice Group Attributes
9-3 Offer Choice Group Attributes
9-4 Creative Choice Group Attributes
9-5 Channel Choice Group Attributes
9-6 Placement Choice Group Attributes
9-7 Slot Choice Group Attributes
9-8 Slot Choice Group Attributes
9-9 Approval Status Type Restriction Values
9-10 Region Type Restriction Values
9-11 Type Type Restriction Values
9-12 Choice Group Attribute Usage of Type Restrictions