Do You Have a Problem Playing Video?

In order to play videos from the AnswerBook2 product, your administrator must install Version 1.70 or greater of the AnswerBook2 server software on the server. Consult your system administrator to confirm that the correct version of the server software is being used.

Sun workstation users:

• If you are unsure of what the problem might be, see "Requirements for Playing Video".

• If you cannot get a video player to start, or a video player starts but does not work, see "Installing the ShowMe TV Player on Solaris Systems".

• If you have installed a supported video player, but your browser is not finding it, see "Configuring Browsers to Use ShowMe TV".

• If the movie files take several minutes to download, if the color is not acceptable, or if you get video but no audio, see "Improving Online Video Performance".

PC users can view AnswerBook2 videos using ActiveMovie, which is commonly available for Windows95 and NT systems. ActiveMovie configures itself automatically to your browser.

• If you are unsure of what the problem might be, see "Requirements for Playing Video".

• If the movie files take several minutes to download, if the color is not acceptable, or if you get video but no audio, see "Improving Online Video Performance".