Browser Interface Problems

The following troubleshooting issues relate to the browser interface.

Unable to Reach the Change Manager Login Page

Description:

You provide the correct Change Manager URL, but you are unable to reach the login page. Following is the correct form of the URL:

https://server_name.domain:6789/changemgr

Solution:

Try restarting the web server by typing:

# /usr/sadm/bin/smcwebserver restart

Unable to Log In to the Change Manager Browser Interface With Valid User Name and Password

Description:

You type a valid Change Manager user name and password on the Change Manager login page, but the login attempt fails.

Solution:

Try restarting the Sun Management Center server by typing:

# /opt/SUNWsymon/sbin/es-restart -A

Change Manager Does Not Appear in the Application List or Not Authorized to Use Requested Application Is Displayed When You Try to Log In

Description:

You provide a valid Solaris user name and password, but are unable to start the Change Manager application.

Solution:

Ensure that you are an authorized Sun Management Center user by inspecting the file /var/opt/SUNWsymon/cfg/esusers.

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Note -

To access all areas of Change Manager, you need to be an authorized Sun Management Center domain administrator. Ensure that you are a member of both the esadm and esdomadm groups.

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document contained no data Error Appears When Trying to Access the Change Manager URL

Description:

You provide the correct Change Manager URL, but the following error message appears in a dialog box:

document contained no data.

Solution:

Verify that the URL is correct.

The following example shows the correct form of the Change Manager URL:

https://server_name.domain:6789/changemgr

Ensure that the URL begins with https, not http.

If the URL is correct, try restarting the web server by typing:

# /usr/sadm/bin/smcwebserver restart

Netscape Communicator Reports That Certificate Has an Invalid Signature

The server's certificate has an invalid signature. You will not be able to connect to this site securely.

Solution:

Restart the Netscape Communicator, then access the page again.

The Browser Interface Behaves Unpredictably When Handling Large Numbers of Host Groups (4685706, 4707804, 4738647)

Description:

When a large number of host groups, namely, 200, are manipulated, the browser interface might behave unpredictably. This situation occurs when creating large numbers of host groups or renaming a host group that contains a large number of host groups.

Solution:

Avoid creating a topology hierarchy with large numbers of host groups.

If the browser interface becomes unusable, restart the Sun Management Center server and the web server by running:

# /opt/SUNWsymon/sbin/es-restart -S # /usr/sadm/bin/smcwebserver restart

If restarting the Sun Management Center server and web server fails, you might want to reinitialize the Sun Management Center database.

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Caution -

Reinitializing the database removes all the topology and Change Manager data from the Change Manager server. So, use this only as a last resort.

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1. Remove the data and recreate the Sun Management Center database.

   # /opt/SUNWsymon/sbin/es-setup -F

2. Recreate the Change Manager database.

   # /opt/SUNWsymon/sbin/es-setup -p ichange

Cannot Browse Directories in the File Chooser Wizards That Are Not Publicly Readable (4735785)

Description:

The browser interface cannot display the contents of directories that are not publically readable. This problem prevents the file browser from accessing private directories even though the user has appropriate permissions.

Solution:

Directly specify files in such a directory by supplying a full path name to the file.