C H A P T E R  2

Support Statements, Known Issues, Bug Fixes, and Documentation Issues

This chapter contains support information for SGD.

Topics in this chapter include the following:


End-Of-Support Statements

The following table lists the end-of-support dates for SGD products.


Software and Version End of Full Support End of Limited Support End of Service Life
Sun Secure Global Desktop Software 4.41 November 12, 2010 November 12, 2014 November 12, 2014
Sun Secure Global Desktop Software 4.40 February 3, 2010 February 3, 2014 February 3, 2014
Sun Secure Global Desktop Software 4.31 May 19, 2009 May 19, 2013 May 19, 2013
Sun Secure Global Desktop Software 4.3 April 29, 2009 April 29, 2013 April 29, 2013
Sun Secure Global Desktop Software 4.2 November 8, 2008 November 8, 2012 November 8, 2012

For details of the Sun End of Service Life (EOSL) Policy, see http://www.sun.com/service/eosl/.

Customers with a valid support agreement can upgrade to the latest version of SGD free of charge.

Changes to Supported Platforms for The Next Release

Changes to the supported platforms for the release following SGD version 4.50 are as follows:


Known Bugs and Issues

This section lists the known bugs and issues with SGD version 4.50.

602423 - Return Key and Keypad Enter Key Issues

Problem: SGD X and character emulators cannot distinguish between the Return key and the keypad Enter key on the user’s client keyboard.

Cause: A known issue.

Solution: By default, the SGD Client maps the keypad Enter key to Return in both X and character application sessions. With additional configuration, this behavior can be changed.

To change the behavior of the keypad Enter key in a character application session, you need to set up a keymap for your character application object (--keymap) and add a mapping for KPENTER, for example:

KPENTER="hello"

To change the behavior of the keypad Enter key in a Windows or X application session, you need to modify your X keymap, for example xuniversal.txt, and add a mapping for the KP_Enter key, for example:

92 KP_Enter KP_Enter NoSymbol NoSymbol 0x801c



caution icon

Caution - The X keymap is a global user resource, so all applications for that user might be affected by this change. If any of these applications do not handle KP_Enter, then you might need to consult your X or Windows application vendor for assistance.



6443840 - Automatic Proxy Server Configuration Scripts Fail

Problem: Proxy server automatic configuration scripts can specify a list of proxy servers to try. If the first proxy server in the list is unavailable, the browser tries the other proxy servers in turn until it finds one that is available.

If you are using Microsoft Internet Explorer with Java Plugin tool version 1.5.0, only the first proxy server in the list is used. If that proxy server is not available, the connection fails.

Cause: A known issue.

Solution: Use Java Plugin tool version 1.6.0.

6456278 - Integrated Mode Does Not Work for the Root User

Problem: On Solaris 10 x86 platforms, enabling Integrated mode when you are logged in as the root user does not add applications to the Solaris 10 Launch menu. You might also see the following warning:

gnome-vfs-modules-WARNING **: Error writing vfolder configuration file "//.gnome2/vfolders/applications.vfolder-info": File not found.

Cause: A known issue with the Gnome Virtual File System (VFS).

Solution: No solution is currently available.

6458111 - Gnome Main Menu Crashes Using Integrated Mode

Problem: On client devices running SUSE Linux Enterprise Server 10, the Gnome Main Menu crashes when using the SGD Client in Integrated mode. The crash usually occurs on login or logout.

Cause: A known problem with the Gnome Main Menu applet on SUSE Linux Enterprise Server 10 (Novell bug reference 186555).

Solution: Install the latest version of the gnome-main-menu.rpm package for SUSE Linux Enterprise Server 10.

Alternatively, disabling the Recently Used Applications functionality improves the stability of the Gnome Main Menu. Run the following commands on the client device:


$ gconftool-2 --set --type=list --list-type=int \
/desktop/gnome/applications/main-menu/lock‐down/showable_file_types [0,2]
$ pkill main-menu
$ pkill application-browser

6461864 and 6476661 - Automatic Login and Integrated Mode Fails With the Gnome Desktop

Problem: After enabling Automatic Client Login or Integrated mode, the SGD Client does not start automatically when you log in to the Gnome Desktop and the Start menu is not updated with webtop content when you log in to SGD. This problem affects SUSE Linux Enterprise Server 9 and Red Hat Enterprise Linux 4.

Cause: The directories containing the .menu files are not monitored and so changes to the Start menu are not detected.

Solution: The workaround is run the pkill gnome-panel command to restart the gnome-panel and pick up new menu information.



Note - You must run the pkill gnome-panel command to update the menu each time the menu changes.



6476194 - No KDE Desktop Menu Item for the SGD Client

Problem: Shortcuts for the SGD Client do not display on the KDE Desktop Menu on SUSE Linux Enterprise Server 10.

Cause: SUSE-specific configuration of the KDE menu system means that if a menu contains only one application entry, then that single application is used in the main menu instead of the menu. If menu entry is a sub-menu, the sub-menu does not display at all. This causes the Login menu for the SGD Client in Integrated mode not to display.

Solution: The workaround is to add the following line to the [menus] section of the $HOME/.kde/share/config/kickerrc file:

ReduceMenuDepth=false

Then run the following command for the KDE panel to immediately pick up the changes:


# dcop kicker kicker restart

All subsequent KDE sessions automatically use this setting.

6481312 - Upgrading Resets the Available Connection Types

Problem: After upgrading to version 4.40, a server that was configured to accept only secure connections now accepts standard and secure connections.

Cause: A known issue.

Solution: Reconfigure the server to accept only secure connections. In the Administration Console, display the Secure Global Desktop Servers -> Security tab for the SGD server and deselect the Standard check box in the Connection Types field. Alternatively, run the following command:


$ tarantella config edit --security-connectiontypes ssl

6482912 - SGD Client Not Installed Automatically

Problem: Using Internet Explorer 7 on Microsoft Windows Vista platforms, the SGD Client cannot be downloaded and installed automatically. The SGD Client can be installed manually and can be installed automatically using another browser, such as Firefox.

Cause: Internet Explorer has a Protected Mode that prevents the SGD Client from downloading and installing automatically.

Solution: Add the SGD server to the list of Trusted Sites in Internet Explorer's Security Settings.

6493374 - Non-ASCII Characters in Input Method Windows

Problem: Users in Simplified Chinese and Traditional Chinese locales cannot display non-ASCII characters in the candidate and status windows of the input method when running applications on a Solaris OS application server. This affects Solaris 8 OS, 9 OS, 10 OS, and 10 OS update 1 platforms.

Cause: Missing font path configuration on the SGD server.

Solution: If the application server is running on Solaris 10 OS or Solaris 10 OS update 1, do one of the following:

If the application server is running on Solaris 8 OS or Solaris 9 OS, do one of the following:

6503530 – No Launch Menu Entries on Sun Javatrademark Desktop System

Problem: On Sun Java Desktop System (Java Desktop System), users might find that Launch menu entries are not created for SGD when they enable Integrated mode. The Launch menu entries are added when they log out of their desktop and log in again.

Cause: A known issue with the Gnome panel.

Solution: The solution is to install the following patches:

These patches are included in the Solaris 10 OS update 5 release.

The workaround is to log out of the desktop and log in again.

6555834 – Javatrademark Technology is Enabled For Browser But Is Not Installed On Client Device

Problem: If Java technology is enabled in your browser settings, but a Java Plugin tool is not installed on the client device, the SGD webtop does not display. The login process halts at the splash screen.

Cause: SGD uses the browser settings to determine whether to use Java technology.

Solution: Install the Java Plugin tool and create a symbolic link from the browser plug-ins directory to the location of the Javatrademark Virtual Machine (JVMtrademark) software. Refer to your browser documentation for more information.

6592560 – Administration Console Online Help Not Available Over HTTPS

Problem: The online help for the Administration Console is disabled when Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS) connections to the SGD web server are enabled.

Cause: The Administration Console uses the JavaHelptrademark software to display the online help. Additional configuration is required to run JavaHelp over an HTTPS connection.

Solution: Import the CA certificate used to sign the certificate for the SGD web server into the JDKtrademark software keystore. Use the Java software keytool application as follows:


$ keytool -import \
-keystore /opt/tarantella/bin/jdk‐version/jre/lib/security/cacerts \
-storepass changeit -file /opt/tarantella/var/tsp/ca.pem

Where changeit is the password for the keystore and jdk-version is the version of the JDK installed on the SGD server.

If you have more than one certificate in your ca.pem file, separate each certificate and add them individually.

6598048 – French Canadian Keyboard Not Mapped Correctly for Windows Applications

Problem: When using a Canadian French (legacy) keyboard layout with Windows applications, some French characters are printed incorrectly.

Cause: A known issue with Canadian French (legacy) keyboard layouts.

Solution: No known solution. A compatible keymap file is not supplied with SGD at present.

6611502 – Errors When Creating and Modifying Objects From a Secondary Server

Problem: Creating or modifying objects when running the Administration Console on a secondary SGD server returns the following error message: “Object could not be created”.

Cause: The creation or modification of the object is successful, but the Administration Console proceeds before the replicated data has come back from the primary server.

Solution: Wait for a couple of seconds and then repeat the operation.

6616290 – Integrated Mode Issues When Using the SGD Load-Balancing JSPtrademark Technology Page

Problem: Integrated mode does not work correctly for arrays where the SGD load-balancing JavaServer Pagestrademark (JSP) technology page is being used. The SGD load-balancing JSP, swcd.jsp, is used for load balancing of user sessions.

Cause: A known problem.

Solution: No known solution at present. Do not run the SGD Client in Integrated mode when using the load-balancing JSP technology page.

6631991 – High CPU Usage When Using the SGD Enhancement Module

Problem: High Central Processing Unit (CPU) usage can be reported when using the SGD Enhancement Module on a Microsoft Windows application server. Processes with high CPU usage can include ttaswm.exe and ttatdm.exe.

Cause: A known issue.

Solution: No known solution.

6634243 – Microsoft Windows Vista Applications Limited to 16-Bit Color Depth

Problem: For full-screen Microsoft Windows Vista desktop sessions, the display color depth on the client device is limited to 16-bit.

Cause: A known issue when using SGD to display Microsoft Windows Vista desktop sessions.

Solution: No known solution.

6654307 – Slow Log In When Using Active Directory Authentication

Problem: Log in to SGD can be slow when using the Active Directory authentication mechanism in large Active Directory domains.

Cause: A known issue. The SGD Active Directory authentication mechanism does not always use the nearest domain controller when looking up users.

Solution: No known solution at present.

6665330 – Font Errors When Starting VirtualBoxtrademark Software From a Java Desktop System Session Displayed Using MyDesktop

Problem: On Solaris 10 OS, font errors are reported and there are display problems when starting the VirtualBox software from a Java Desktop System desktop session that is displayed using MyDesktop. The problem is seen when using Xsession.jds as the Application Command for the MyDesktop application object.

Cause: Unavailable fonts on the SGD X server.

Solution: When starting the VirtualBox software from the Java Desktop System desktop session, use the -fn option to specify valid fonts. Alternatively, install the missing fonts on the SGD server. See the Sun Secure Global Desktop 4.5 Administration Guide for more details about using fonts with SGD.

6702234 – tarantella security start Command Errors When SGD Server is Stopped

Problem: If an SGD server is stopped, error messages are returned when starting security services using the tarantella security start command.

Cause: The tarantella security start command is unavailable if the SGD server is not running.

Solution: Start the SGD server first, before using the tarantella security start command.

6711001 – SGD Server Will Not Start

Problem: SGD server will not start.

Cause: No available disk space on the SGD server.

Solution: Before starting the SGD server, ensure that sufficient disk space is available. The minimum disk space requirements are listed in the Sun Secure Global Desktop 4.5 Installation Guide.

6711479 – Audio Unavailable on Linux Platform Client Devices

Problem: SGD audio is not available when using a Linux platform client device.

Cause: The Enlightened Sound Daemon (ESD) is not running on the client device. ESD is usually started when the client device desktop session is started. Otherwise, the daemon must be autospawned by the ESD library on request.

Solution: Ensure that autospawning is enabled in the ESD configuration file. On most Linux platform client devices, this file is at /etc/esd.conf. For Ubuntu client devices, this file is at /etc/esound/esd.conf. The correct setting to make is auto_spawn=1.

6726403 – Active Directory Authentication Fails With SSL Connections to Microsoft Windows Server 2008

Problem: When using Active Directory authentication, users cannot log in to SGD if SGD is configured to use SSL (Secure Sockets Layer) connections without client certificates to Microsoft Windows Server 2008.

Cause: A known issue.

Solution: The workaround is either to use client certificates with SSL connections, or to use the Kerberos protocol, to secure the connection to Microsoft Windows Server 2008.

6734004 – Issues With Extended Characters in User Names

Problem: Some user sessions end suddenly, about 12 minutes after logging in.

Cause: A known issue if the SGD user name contains extended characters, such as the Portuguese character ç or the German character ü, and the LANG locale environment variable on the SGD server is either set to C or is unset.

Solution: The workaround is to set the LANG environment variable for the SGD server to use UTF-8 encoding. Then restart services on the SGD server. For example:


# set LANG=pt_BR.UTF-8
# /opt/tarantella/bin/tarantella restart

6744107 – Applications Fail to Start When Using SSL Connections

Problem: Users cannot start applications when using a secure SSL connection to SGD.

Cause: The SGD server is not forwarding connections from the external network interface of the SGD server to the localhost loopback network interface on the SGD server.

Solution: Ensure that the external bind address entry in the /opt/tarantella/var/serverconfig/local/nic.properties file on the SGD server contains a *. For example:

tarantella.config.edit.bindaddresses.external=*,www.example.com

where www.example.com is the external DNS name of the SGD server.

By default, the external bind address entry for an SGD server contains a *.

6756705 – SGD Client Does Not Run on OpenSolaris Client Platforms

Problem: On OpenSolaris client platforms, users cannot log in to SGD or start the SGD Client.

Cause: The SGD Client requires the libXm.so.4 library. This library is not included in the OpenSolaris distribution.

Solution: A copy of the libXm.so.4 library is included in the /opt/tarantella/lib directory on the SGD host. Install this library in the /usr/lib directory on the client device.

6801579 – Kana Mode Unavailable for Solaris Applications on Microsoft Windows Client Devices

Problem: On Microsoft Windows client devices with Japanese locales, Kana mode is not available for Solaris applications.

Cause: On Microsoft Windows client devices, the SGD Client uses ASCII for Kana mode. Solaris applications use Unicode for Kana mode.

Solution: On the Microsoft Windows client device, add a new system variable TARANTELLA_KEYBOARD_KANA_SOLARIS. Set the value of this system variable to 1.

6809365 – Application Start Failures and Quotation Marks in the User’s DN

Problem: When using LDAP to authenticate users, Windows applications can fail to start if the distinguished name (DN) of the user contains more than one single straight quotation mark(').

Cause: A known issue.

Solution: The workaround is to edit the wcpwts.exp login script. This script is in the /opt/tarantella/var/serverresources/expect directory on the SGD server.

Locate the following entry in the wcpwts.exp script:

regsub {'} $value {'"'"'} value

Edit the entry to read as follows:

regsub -all {'} $value {'"'"'} value

6818834 – LDAP Users Always Prompted to Change Password When Logging In

Problem: LDAP users are prompted to change their password each time that they log in to SGD. The issue is seen when using a Sun Java System Directory Server Enterprise Edition 6 server to authenticate users.

Cause: A known issue when using the Require Password Change at First Login Attempt and After Reset setting for Sun Java System Directory Server Enterprise Edition servers.

Solution: Disable the pwd-must-change-enabled setting on the LDAP directory server. This enables SGD users to change passwords on initial login, or following a password reset.

6827258 – SGD Enhancement Module Installation Issues on Microsoft Windows Vista Platforms

Problem: Installation of the SGD Enhancement Module on Microsoft Windows Vista platforms completes with no errors, but client drive mapping (CDM) and seamless windows services are not available following installation.

Cause: If installation is done using an account other than the Windows system administrator, registry keys for the CDM and seamless windows services are not installed correctly.

Solution: Log in as the Windows system administrator and install the Enhancement Module. Installing as a user with administrator privileges does not install the Enhancement Module correctly.

6829584 – Issues With Long User Names When Starting Applications

Problem: Users have to enter their user name and password every time that they start an application. The issue might be seen when SGD is being used with a Lightweight Directory Access Protocol (LDAP) or Active Directory server.

Cause: Entries in the SGD application server password cache are limited to 256 characters in length. When using SGD with LDAP or Active Directory servers, the fully qualified user name can exceed this limit. This means that an entry in the application server password cache is not created for the user.

The issue is not restricted to entries in the application server password cache. The 256 character user name limit also applies to the following SGD components:

Solution: No known solution. If possible, SGD Administrators should attempt to restrict fully qualified user names to be less than 256 characters in length.

6831077 – Applications Fail to Start on OpenSolaris

Problem: All applications fail to start when running SGD on OpenSolaris platforms.

Cause: An issue with ksh for some versions of OpenSolaris.

Solution: A workaround is to remove the HISTFILE=/dev/null assignment in the procs.exp login script. This script is in the /opt/tarantella/var/serverresources/expect directory on the SGD server.

An alternative workaround is to insert an unset HISTFILE line before the HISTFILE=/dev/null assignment in procs.exp.

6831480 – Backup Primaries List Command Returns an Error

Problem: Using the tarantella array list_backup_primaries command on an SGD server that has been stopped and then detached from an array returns a “Failed to connect” error.

Cause: A known issue.

Solution: Restart the detached SGD server before using the tarantella array list_backup_primaries command.

6831939 – Windows Application Start Failures and Delays When Using CDM

Problem: Users can experience a delay of about 1 minute when starting Windows applications. On other occasions, Windows applications might not start at all. The issues are seen when a firewall is deployed between the Microsoft Windows terminal server and the SGD server and CDM is enabled.

Cause: For drive mapping, the Microsoft Windows terminal server can use Transmission Control Protocol (TCP) port 445 or port 137. The SGD server only uses port 137. In most situations, the terminal server initially makes a connection to the SGD server on TCP port 445. When this is unsuccessful, the terminal server then connects to the SGD server using port 137.

Problems can occur for certain firewall configurations, if the unsuccessful connection on port 445 is not handled correctly by the firewall.

Solution: Configure the firewall between the Microsoft Windows terminal server and the SGD server to either allow connections on port 445 or to deny connections on port 445.

6836075 – 3270 and 5250 Applications Fail to Start

Problem: When running SGD on 64-bit Red Hat Enterprise Linux 5.2 platforms, all 3270 and 5250 applications fail to start.

Cause: A known issue. The tta3270 and tta5250 terminal emulator binaries fail to run on 64-bit Red Hat Enterprise Linux 5.2.

Solution: No known solution.

6852617 – Unable to Use the SGD Gateway After Upgrading to SGD Version 4.50

Problem: Users logging in to an upgraded SGD server through an SGD Gateway see a “Cannot connect to server” message.

Cause: The private key file, PeerCAkey.der, is not present on the SGD server. This file is present in a fresh install of SGD version 4.50, but is not created when upgrading from earlier versions of SGD.

Solution: On each SGD server in the array create a PeerCAkey.der file, as follows:


# cd /opt/tarantella/var/info/certs/
# /opt/tarantella/bin/bin/openssl pkcs8 -topk8 -nocrypt \ 
-inform PEM -in PeerCAkey.pem -outform DER -out PeerCAkey.der
# chmod 600 PeerCAkey.der
# chown ttasys:ttaserv PeerCAkey.der

After making these changes, restart the SGD server.

After you have created the PeerCAkey.der file on each SGD server in the array, restart the SGD Gateway.

6872934 – SGD Client Does Not Start if Java Technology is Not Available

Problem: For client devices that do not have Java technology installed, or do not have a supported version of Java technology, the SGD Client might not start.

Cause: On client devices where Java technology is not available, the SGD Client must always be started manually. Users should not attempt to log in to SGD using their browser.

Solution: Start the SGD Client manually, either from the command line or using the Start Menu option, as described in “Accessing SGD Without Using Java Technology” in Chapter 6 of the Sun Secure Global Desktop 4.5 Administration Guide.

6874184 – Umlaut Characters and Active Directory Authentication

Problem: Active Directory authentication fails for user names that include umlaut characters, such as the German character ü.

Cause: Active Directory authentication uses the Kerberos authentication protocol. The Kerberos authentication protocol does not support extended characters, such as umlauts.

Solution: The workaround is to use the LDAP authentication mechanism, with a secure SSL connection to the Active Directory server.

6905376 – Building of Apache Modules Using apxs Fails

Problem: Building and installation of Apache dynamic shared object (DSO) modules using the Apache apxs tool might fail on some SGD hosts.

Cause: A known issue with the libtool script included with SGD version 4.50.933.

Solution: The workaround is to edit the libtool script, as follows:

6905932 – SGD Enhancement Module Upgrade Failure

Problem: Upgrading the SGD Enhancement Module on Windows platforms to version 4.50.933 from earlier 4.50 versions fails. An error message prompting the user to remove the existing version of the product is shown.

Cause: A known issue when upgrading between these versions of the SGD Enhancement Module on Windows platforms.

Solution: The workaround is to uninstall the existing version of the SGD Enhancement Module before installing version 4.50.933. Alternatively, as version 4.50.933 does not include any new features, do not upgrade the existing 4.50 version.

Sun Type 7 Japanese Keyboard Issues

Problem: Users with Sun Type 7 Japanese keyboards cannot input characters correctly using SGD.

Cause: Missing Solaris OS keytable on the client device.

Solution: Install the appropriate patch to install the keytable on the client device.


Platform Patch
Solaris 10 OS on SPARC platforms 121868
Solaris 9 OS on SPARC platforms 113764
Solaris 8 OS on SPARC platforms 111075
Solaris 10 OS on x86 platforms 121869
Solaris 9 OS on x86 platforms 113765
Solaris 8 OS on x86 platforms 114539

Start Menu Items Not Sorted Alphabetically

Problem: When using the SGD Client in Integrated mode on Microsoft Windows client devices, users might notice that the Start menu entries are not sorted alphabetically.

Cause: This is caused by a Windows feature that adds new items to end of a menu rather than preserving the alphabetical sorting.

Solution: See Microsoft Knowledge Base article 177482 for details.

Microsoft Windows Server 2003 Applications Limited to 8-Bit Color Depth for Large Screen Resolutions

Problem: For Microsoft Windows Server 2003 applications, the display color depth on the client device is limited to 8-bit for large screen resolutions. The issue is seen when screen resolutions are higher than 1600 x 1200 pixels.

Cause: A known issue with Windows Server 2003 terminal services sessions.

Solution: See Microsoft Hotfix 942610 for details of how to increase the color depth to 16-bit.


Bug Fixes in Version 4.50

The following table lists the additional bugs that are fixed in the 4.50.933 release.


Reference Description
6690758 Mac client keyboard combinations not sent to Windows 2003 application.
6806240 Active Directory authentication, issues when configuring using the Administration Console.
6842496 Keyboard input issues in kiosk mode for Max OS X 10.5.7.
6842532 Kiosk mode issues for Mac OS X.
6849891 Upgrade causes tarantella start to fail.
6870510 Empty LDAP groups not found for searches using Administration Console.
6872934 SGD Client does not start on non-Java clients running Japanese versions of Windows.
6874184 Active Directory authentication fails when user name includes umlaut characters.
6879788 Invalid credentials errors when using Active Directory authentication.
6890490 Seamless windows applications fail on KDE.
6890996 Intermittent array stability issues.
6893011 Apache web server security vulnerabilities.
6893767 Audio issues for Remote Desktop Connection applications.
6898102 Password cache issue with JDK 6u16.

The following table lists the significant bugs that are fixed in the 4.50.907 release.


Reference Description
6357003 Native client cannot launch browser on Solaris.
6574482 Update Kerberos to version 1.6.1.
6598774 TEM download page only refers to Windows 2003 and Windows 2000 servers.
6600671 Audit logging does not show who made changes to SGD configuration.
6616090 SGD servers show fatal errors.
6616750 Preferred language is ignored when using load-balancing JSP technology page.
6620262 Login theme attribute is still available on the command line.
6621444 Issues with Portuguese Brazilian ABNT2 X keymap.
6623676 Changing the primary server takes longer than expected using the Administration Console.
6629773 Administration Console reports error and exits when browsing LDAP.
6630326 ldapconn and ldapconn-lookup cache threads are not shut down correctly after use.
6631617 Array operations need to be faster and more resilient.
6634621 Certificate validation mechanism does not explore all possible certificate paths.
6655169 Expired password cannot be changed for some application servers using authentication dialog.
6664607 Detached offline secondary does not update to standalone when brought back to the array.
6664789 Some array members have an incorrect license count after a remaster.
6665303 tarantella status command reports incorrect session count.
6667697 Double-byte group name causes HTTP 500 error.
6670924 Offline secondary server is detached when brought back to the array after a make_primary operation.
6677639 Welcome page modules link issues when Japanese language selected.
6682124 Flushing cached LDAP configuration using tarantella cache --flush command does not work.
6684256 Session refresh issue for objects with Japanese names.
6690579 Load balancing issues mean applications will not start and SGD cannot create new user sessions.
6695309 Remove internal DNS names for cookies and tokens passed to client from SGD Gateway.
6696945 Administration Console labels not updated when changing browser language.
6700455 Load Management column is present in Licenses table.
6706081 SGD server warningerror logs are sent to standard error output.
6707889 Administration Console fails during array join for an SGD server that is disconnected from the network
6707912 Administration Console issues after detaching secondary from an array.
6708340 Ghostscript test file sample.pdf in var/log directory instead of var/info.
6708972 Warning message for silent shadowing is truncated.
6709596 SGD server object should be created using server name provided during install.
6710929 xfrenchcanadian.txt keymap is not loaded while starting SGD applications.
6711024 No audio output from Windows 2003 server application for SLES 9 Sun Ray client.
6712191 Missing default realm in krb5.conf file causes Active Directory integration problems.
6712756 Connections to a down server on Solaris cause long delays in array operations.
6712821 Czech QWERTY keyboards: Issues with S caron in Windows applications.
6713230 Auto-switching keyboards for Sun Ray client devices.
6713241 F11 key presses are ignored on Japanese installation.
6713366 Some translations missing from localized SOAPResources.properties files.
6714419 Poor usability when shadowing a low bandwidth connection.
6714906 SGD Gateway web server incorrectly determines HTTP protocol for client entry point.
6715694 Active Directory authentication takes a long time or times out.
6716562 tarantella cache --flush krb5config command fails if using Active Directory client certificates with no LDAP credentials in password cache.
6716771 Client printers not created on Windows 2008 server when connecting from UNIX clients.
6717020 Spool file is not deleted immediately after using PDF printing.
6718248 Issues with user-renamed PDF printers.
6720092 Timezone redirection issues with Windows applications.
6720778 ttaexecpe process generates core files during array scalability testing.
6721163 Enhancement Module download page only refers to Windows 2000/2003 server.
6721683 Localized help links remain on webtop after an upgrade, but point to invalid targets.
6723117 Active Directory integration does not recognise a Global Catalog host as being the same as a Domain Controller host.
6724489 My Desktop connection status message is not localized.
6724911 Issues when creating new applications with Kanji names using the Administration Console.
6725323 Unable to launch multi-byte named application from Start menu when using Integrated mode.
6725479 SGD Client does not dock in the icon tray.
6725495 Mac OS X clients: Caps Lock key not synchronized correctly.
6725847 Unable to run Windows applications using Fedora Core 8 SGD server.
6725890 Array join failure using Administration Console on secondary server.
6727951 Hangul/English toggle key on Korean keyboard fails to toggle input correctly.
6728903 Application sessions for anonymous and shared users are orphaned on SGD server restart.
6729370 Querying Domain Controllers for user information should be disabled by default.
6729727 CWM windows on CDE desktop client minimize and move off screen.
6729916 Delivering server-side events via an SGD web server-JServer connection.
6730044 Administration Console fails for Active Directory LDAP searches with Chinese characters.
6730384 Primary SGD server failed on repeated login-logout tests.
6731391 If LDAP server fails, all SGD user sessions are terminated.
6732007 SecurID server list cache thread on the SGD server is not killed.
6732158 SGD Client exits after a window is closed from Quick Test Pro.
6734004 Users with Portuguese characters in Active Directory common name lose sessions periodically.
6734801 Client’s Maximum Size is not calculated correctly on Linux desktops.
6734852 LDAP call always result in cache miss when missing attributes are requested.
6734906 Apache error_log file contains lots of “Network is unreachable” messages.
6736670 Windows application becomes unresponsive whilst scrolling.
6737141 Null pointer exception on login for users with 8-bit character in ENS name.
6738055 LDAP error logging can be uninformative and misleading.
6738069 Caught exception from adminSearchSession SOAP method.
6741559 Copy and paste problems with some Solaris 8 based OpenWindows binaries.
6741912 Administration Console fails to find non top-level LDAP objects without a base DN and a namingContexts attribute.
6742027 Installation of SGD appears to hang.
6742916 Issues with routing token redirection for Session Directory.
6744667 Web services client applications need to specify an IP address when using the SGD Gateway.
6744683 Window minimize issues for Borland applications displayed in seamless mode.
6745306 Windows + Tab key combination not working correctly in kiosk mode.
6746165 SGD Gateway RPM install on SUSE fails with dependency errors.
6747873 Intermittent Active Directory LDAP authentication failures.
6748390 Expired CA’s cause security warnings even when another valid CA exists.
6748744 Active Directory site discovery creates alarms that are dereferenced and never cancelled.
6749795 Null pointer exception in SGD log after logging out.
6750824 Web service optimizations and bug fixes.
6751874 Support multiple SKID keys for ASAD and SOAP connections to and from the SGD server.
6752431 Zombie process will not go away until SGD is restarted.
6754059 All other SGD applications are terminated when an application generates an event.
6754667 Adding an array member and removing another results in blocked threads.
6755152 Multiple Java null pointer exceptions in log files.
6755153 Webtop shows incorrect state for applications that are not resumable.
6755238 SOAP fault shown when logging out of My Desktop.
6755548 Option to resume printer state in My Desktop.
6756523 Client Window Management application issues after upgrading to JDK 1.6.
6756705 SGD Client does not run on OpenSolaris 2008.05.
6756755 ttarandom error messages shown in terminal window.
6757351 tarantella security enable command fails and deletes the private key.
6757757 Client Window Management dialogs do not stay above parent windows.
6757813 Active Directory password expiry only works if the system krb5.conf file is configured.
6761804 Login button on the log out splash screen is disabled.
6763485 Default window coordinates are inconsistent when using Client’s Maximum Size attribute for Independent Window window type.
6763877 Mac OS 10.5.5 users unable to start SGD Client due to X11 changes in OS updates.
6765600 Proxy provider errors when logging in to SGD.
6765940 Unable to print when Active Directory user name includes German umlaut character.
6766896 Array members detached from array.
6767773 Secure Apache httpd.conf configuration file needed for SGD.
6767845 Multiple LDAP servers do not work as expected on LDAP server failover.
6767846 Exception thrown when using invalid search string in LDAP Directory Service Integration assignments.
6767847 Error messages seen in log files when using eDirectory with SGD.
6767848 LDAP groups not searchable when using eDirectory with SGD.
6767849 SGD does not prompt for password change after LDAP password expiry.
6769028 SGD Client does not autostart on desktop login to Solaris 10 x86.
6769538 Shadowing fails on Red Hat Enterprise Linux 5.1.
6770071 Issues when changing peer DNS name of an SGD server.
6771177 Power failure on Windows application server causes SGD Windows applications to freeze.
6774869 tarantella security enable command throws retcode error.
6776988 Administration Console fails if LDAP structure is changed from that used in an SGD LDAP search.
6777016 Active Directory and LDAP configuration settings are not replicated correctly.
6780540 LDAP operations result in unnecessary InterruptedNamingException messages.
6780772 SGD server hangs when not using FQDN and trying to login with Integrated Client.
6783263 Input language switching issues for Windows applications when 3-letter code is used.
6784049 Aged password handler issues with SLES 10 application server.
6785563 SGD Client starts the wrong browser for logging in using Integrated mode.
6786285 Slow application launch due to port conflicts.
6786834 MyDesktop object not created for a Gnome desktop on SUSE 10.0.
6789743 Resuming printing for My Desktop application.
6790513 More detailed information when an array is in an inconsistent state.
6790936 Terminal type not being set when starting character applications.
6791016 Improvements for audit logging.
6791507 Killing browser generates an invalid session cookie error.
6792195 Users unable to launch applications in an array after sudden loss of a node.
6793043 Unable to lock XPE reliably using ttatsc on SGD 4.41.
6793493 Korean/English and Hanja keys of Korean PC keyboard do not work on Solaris client.
6793569 Array join using host short name fails and does not replicate licenses correctly.
6793749 VT420 emulator does not render some graphics characters correctly on OpenSolaris.
6794082 Korean/English and Hanja keys do not work on Solaris client.
6794618 Cross frame scripting vulnerability.
6794839 Accent characters not reproduced correctly for German locale.
6795598 ttatdm.exe process causes high CPU usage on the application server.
6796137 Corruption when resizing CWM windows on Ubuntu 8.10.
6796636 Extra space added after typing "^" and "~" in a Japanese environment.
6797226 Administration Console result tables do not render correctly on Internet Explorer 7.
6797638 Cannot log into Active Directory server after a period of time
6798637 SGD Terminal Services Client on UNIX platforms fails to get a licence from Windows 2008 servers, but still connects.
6798689 tarantella security disable command removes CA certificate file.
6800499 Japanese Kana mode does not work with Xsun.
6800609 SGD Client dialog box font issue.
6801579 Windows SGD Client cannot enable Kana mode for Solaris applications.
6801662 Connecting via the SGD Gateway displays an Error Page message.
6802223 Message dialog for the SGD Client Helper does not have Sun branding or localization.
6802466 ttaxpe repeatedly maps and unmaps client devices.
6802468 Horizontal mouse scrolling hangs emulator session on Mac OS X.
6802869 SWM applications lock up OpenSolaris desktop.
6802907 ttaxpe crashes when running Administration Console on Sparc Solaris.
6804663 Alternative PDF viewer setting is not saved when using the SGD Gateway.
6804665 Add Evince to default list of PDF viewers for improved out of the box support for Ubuntu.
6805205 Comma on Numpad on German keyboard does not work in Windows session.
6807562 CWM windows z-order issue with Solaris clients.
6809756 Some Chinese and Taiwanese localized strings are not displayed in the Connection Progress dialog.
6810518 Default My Desktop application does not exit when you log out on Red Hat 5.1.
6811627 Expect script update for Smart Card Input Method (SCIM) on SUSE 10.
6811796 egrep syntax error when checking ssh X11 forwarding flag during SGD installation.
6813543 tarantella array command usage message wraps incorrectly on 80-character terminals.


Bug Fixes in Version 4.41

The following table lists the significant bugs that are fixed in the 4.41 release.


Reference Description
6489154 Window focus issue when applications run in seamless window mode.
6498460 Text is not displayed properly after resizing of screen. Characters overlap or are too far apart.
6506571 SGD Enhancement Module upgrade on Solaris fails to merge client.prf file.
6508202 Em-size/normal-width change in Japanese.
6524429 Windows XP Home client takes a built-in license, instead of a Windows 2000 client access license (CAL).
6531922 Seamless windows are not launched after clicking the Close button on the remote application.
6532001 Active Directory: PKI expired password fails to prompt for new password.
6536434 Korean keyboard does not work correctly with SGD.
6557536 Initial post-launch focus misleading in SGD application window.
6557568 Unexpected focus change with loss of input focus.
6568484 Name of application using seamless windows is not displayed in Japanese, but displays correctly using a full screen.
6570049 Blank webtop when user DN contains “/”.
6572217 Webtop hints attribute is missing from Administration Console.
6589194 CPU load based load balancing algorithm providing skewed results.
6591022 Num Lock state unstable with SGD 4.31.905 patch for Num Lock and Caps Lock state issues.
6591516 Page transitions not working in Internet Explorer.
6592699 Accent characters, tonos and dialytika, do not work correctly using Greek keyboard.
6594537 Improved user experience and warning messages for firewall traversal mode.
6600335 “Hangul” and “Hanja” keys fail on WinXP client with Korean USB keyboard when running Windows terminal services applications.
6609001 Cannot detach a stopped secondary server using the Administration Console.
6612935 SGD Client shows blank logout menu items on Gnome panel.
6615864 Secure and non-secure content on Add Assignment page.
6615864 Internet Explorer Warning Messages When Accessing the Administration Console Over HTTPS.
6616296 Copy and paste from X-based 5250 or 3270 application to local Windows Notepad does not work.
6617987 Erratic behavior seen on creating a user object with inverted commas.
6618516 ttaauxserv reports fatal error and exits when file descriptor limit is reached.
6620254 Num Lock and accent acute characters on Portuguese keyboard do not work as expected.
6620268 Classic webtop attributes still available.
6621456 Enabling “Establish proxy settings on session start” in profile does not work.
6621911 Accented characters not properly emulated on Sun Raytrademark, from es_MX ISO8859-1.
6623775 Need to secure Active Directory queries without using client certificates from the Active Directory server.
6624044 The server/webtop/* logging filter is incorrect.
6624122 Copy and paste does not work with Windows application as non-root user in Trusted Extensions environment.
6624795 Title on minimized Internet Explorer incorrect when using seamless windows.
6625786 Session is cut off when accessing specific URL through a Windows desktop.
6629782 Ambiguous login and SecurID dialogs are not localized.
6630832 PDF printing fails on Solaris OS 8.
6632864 Errors in 4.40 datastore reorganization on upgrade.
6633342 Access Denied errors when accessing mapped drive with SWIFT application.
6633363 Third tier authorization dialog does not accept keyboard input in Mac OS X 10.5.1.
6633389 Cyclic links for application groups not upgraded correctly.
6634373 Log Active Directory errors more concisely.
6634689 4.40 datastore reorganization does not handle dc trees very well.
6635919 -no-browser option required for ttatcc command.
6636787 Documentation for securing SOAP is unclear.
6638874 SGD Client crashes due to partial packet receipt.
6639470 Creation of new object not possible when Security Warning alert notifications enabled.
6639655 X server security vulnerabilities.
6640141 Exception caused by LDAP search on Assigned User Profiles tab for an OU in the Applications organization.
6641356 Extensible LDAP search filters are not validated correctly.
6641475 LDAP user attribute isMemberOf should be in the reverseAttributes list by default.
6641538 Documentation on cache --flush krb5config should include information about what it affects.
6643772 Unable to resume My Desktop session.
6646817 The printertypes.txt file needs to be updated.
6649163 SGD leaves “white screen” when Windows session is grabbed by Sun Ray client.
6650200 “Potentially unsafe connection” warning dialog presented repeatedly to users in an unsecure environment.
6650334 Difficulties in “mirroring” LDAP in ENS, based on groups, with LDAP profiles on OU.
6651582 -n option displayed on output during certificate request.
6653001 SGD Client crash when cancelling paste action in Trusted Extensions Sun Ray client.
6653019 Suspended Windows session causes ttatsc to consume 100% of CPU resources.
6653024 Authentication token information does not get updated in profile when changed a second time.
6654565 JDK change has changed keytool commands.
6655852 SGD Client fails on Ubuntu when Extra Visual Effects are enabled.
6658738 Application session load balancing is not firewall friendly.
6659812 Escape key and window close button are not working in View Certificate Details message box.
6661505 Active Directory Global Catalog and Domain Controller hostname sorting is incorrect.
6661507 “Failed to Find Site Objects” Active Directory error should be downgraded.
6663148 SGD server stability issues.
6663754 My Desktop feature fails if second webtop entry My Desktop2 exists.
6664301 New primary server detached unexpectedly when old primary server becomes available.
6667259 SGD Client by default is paused when printing.
6668963 Array join issues for two servers with different configurations for secure intra-array communications.
6670774 Array join on secure intra-array communications-enabled servers fails in certain scenarios.
6670843 Array make_primary option is not working in the Administration Console.
6671528 Absence of Java not detected on Windows client using Internet Explorer 6.
6673906 Licenses replication issues after array remaster.
6678939 Network printers are not appearing in Windows sessions.
6679810 Documentation for CommandExecutionFailed or Error 7 should also mention permissions on the /tmp folder on the application server.
6679845 Sun Ray DTU ID required for Windows terminal services sessions.
6680413 ttatsc core dumps with Solaris patch 119060-38.
6682124 Flushing a cached LDAP configuration using tarantella cache --flush does not work.
6685521 Login to SGD webtop fails after upgrade from 4.31.
6686727 Administration Console: New Object pop up needs scroll bars.
6689236 How to use load balancing JSP for My Desktop functionality.
6689502 Entering application command line arguments in the Administration Console.
6690301 SGD Client crashes when using OpenOffice from SGD webtop.
6692376 SGD Client pegged at 100% CPU, fails on authorization of Windows application running OS X Leopard as a client device.
6692620 Unable to interrupt Active Directory discovery timeouts when using default Kerberos credentials.
6693487 Unable to write to CDM drives using Office 2007.
6693489 Invalid session cookie causes JSP error with French locale.
6693496 Browsing to Info->Detailed Diagnostics immediately after login fails.
6693498 SGD Client Motif dialog has large icons on Solaris 10u4.
6693505 Microsoft Word 2007 does not maximize correctly on Solaris 10u4 desktop.
6693508 Microsoft Word 2007 claims to start in German locale on Solaris 10u4 desktop.
6693516 Window close operation not handled correctly in GIMP on Solaris 10u4.
6693972 Internet Explorer browser hangs on connection with obsolete JRE 1.3.
6694481 Restricting the LDAP search when the ou= has multibyte characters fails to authenticate user via LDAP authorization to Active Directory.
6695371 Copy and paste between two protocol engines crashes ttaxpe.
6695876 Misleading load balancing error message in log.
6697034 Create button remains inactive for localized characters input.
6698552 X application launch failure seen in certain scenarios with “Unknown Terminal” error.
6698730 No errors displayed to user when the SGD application shortcut is no longer valid.
6699329 tarantella security fingerprint command shows wrong fingerprint.
6699873 Certain keys do not work with Turkish keyboard in Windows sessions.
6700449 Protocol argument (-dir) for Windows applications does not work with cmd.exe.
6701438 2X load balancer does not work with SGD.
6702069 Seamless display method does not work correctly for applications on Windows 2008.
6702822 Solaris Trusted Extensions: kiosk mode area should be below the Trusted Extensions stripe area.
6703066 Solaris Trusted Extensions: Xerror in call to XSelectInput via copy and paste incremental selections.
6704749 Print job size does not match in webtop and command line.
6704925 Problems with portuguesebrazilian_abnt2 keyboard.
6705544 Terminal services CALs for users with parentheses in their CN are not reused by SGD.
6707001 Missing apostrophes in French translations.
6709037 Mouse over tooltips in an seamless windows session causes the SGD Client to crash.
6710067 Unicode to keysym table maps the Unicode for EuroSign to the keysym for EuroSign.
6710510 Solaris array operations take a long time to respond when other array members are down.
6710580 Printing status: potential null pointer exception in opt.jsp.
6710927 Log in menu item not completely seen on Sun Ray client start menu.
6712258 Missing information for InvalidSessionCookie error string in localized versions.
6712649 Integrated client login fails with StringIndexOutOfBounds exception.
6712721 Garbled characters are displayed in localized authentication error message for all languages.
6714996 Active Directory authentication does not fail over to the next Global Catalog.


Bug Fixes in Version 4.40

The following table lists the additional bugs that are fixed in the 4.40.917 release.


Reference Description
6499184 Support for Windows 2003 Session Directory required.
6613733 SGD printing causes core dumps, for Solaris OS on SPARC platforms.
6624122 Copy and paste issues with Windows applications for SGD on Solaris 10 OS Trusted Extensions.
6632816 Mac OS X client platform issues.
6632864,

6633389,

6646187

Datastore issues following upgrade to SGD version 4.40.907.
6638874 SGD Client exits unexpectedly due to network packet fragmentation.
6639655 SGD X server security vulnerabilities.
6641522 Administration Console errors when specifying an application server DNS name that begins with a number.
6642603 Upgrade of SGD Enhancement Module fails.
6644678,

6645784

Upgrade issues when using a nonstandard installation directory.

The following table lists the significant bugs that are fixed in the 4.40.907 release.


Reference Description
2144612 Active Directory authentication does not failover to the next global catalog.
2147536 ttaxpe command does not exit if an incorrect password is entered.
2148699 CDM fails with multiple external DNS names.
2148700 SGD Client fails when an X application opens a specific window.
2148811 Printer preferences on Terminal Services not set permanently with Zebra bar code printer.
2149630 Korean keyboard does not work correctly with SSGD 4.30.915.
2150849 Intermittent problems with serial COM port redirection.
2151274 Accented characters fail in French locale windows.
6469935 SGD Client should be able to match hostname to DNS item in certificate subjectAltName extension.
6478585 Java virtual machine SSL key and certificate store destroyed on upgrade.
6520742 The tarantella security peerca --show command fails on primary SGD server.
6525004 Extend client device access logging in the SGD Client.
6527507 Better error reporting for web service failures.
6532425 UNIX CDM fails if tta_tem is installed in non-standard directory.
6532764 LDAP failover is not seamless when multiple LDAP servers are configured.
6537643 SGD Client crashes if application exited while dialog displayed.
6541478 SGD session hangs if audio played from SGD while local audio is playing on Sun Ray Client.
6541914 CDM does not work in Windows Vista in certain scenarios.
6542533 Webtop does not update to display launched applications in Safari on MacOS X 10.4.9.
6544350 Webtop print controls are unstable in an array.
6546840 Integrated mode is not enabled on SUSE Linux Enterprise Server 9.
6547337 Using -preferredlanguage option for ttatcc command does not open page in appropriate locale.
6550172 Launch fails if offline server selected in a load balanced group.
6552038 Improvements to ttaxpe debug logging.
6553252 SGD Client exits with segmentation faults and is terminated by Electric Fence application.
6558691 Secondary licenses are removed when primary stopped or array breaks apart.
6561306 Check ssh version before updating ssh arguments.
6563481 Improve error messages in execpe log files.
6571826 Command line for creating 3270 and 5250 objects does not accept all arguments correctly.
6574469

6574471

Update Java Platform, Standard Edition to 1.6.0_01 or later (third party) for Solaris and Linux platforms.
6583316 CDM cannot be disabled on a per-client basis for SGD clients.
6583333 ssh launch failure when sshhelper is setuid, and SGD user has no home directory.
6597576 SGD Enhancement Module for Linux platforms does not get installed in non‐default path.
6598686 Application title is garbaged on locales.
6601084 In Integrated mode, the folder specified in the “Start In” box is invalid.


Documentation Issues in Version 4.50

This section lists the known documentation issues for the 4.50 release.

This section includes the following topics:

Using the Automatic Procedure for Securing an SGD Array When Deploying the SGD Gateway

Configuration steps for the deployment scenarios on page 9 and page 11 of the Sun Secure Global Desktop 4.5 Gateway Administration Guide refer to the manual procedure for enabling security for an SGD array.

You can also use the automatic procedure for enabling security, provided that you disable firewall forwarding using the --firewalltraversal option of the tarantella security enable command. This command option is described in Changes to the tarantella security enable Command.

Corrections to Component Version Information

SGD version 4.50 uses version 1.2.27 of the mod_jk Apache Tomcat Connector and version 0.9.8k of OpenSSL. The SGD 4.50 documentation contains incorrect version information for these components in the following places:

Correction to the “SGD Terminal Services Client” Section

The table of command options for the SGD Terminal Services Client on page 176 of the Sun Secure Global Desktop 4.5 Administration Guide incorrectly states that the default setting for the -windowskey option is on.

The default setting for the -windowskey option is off.

Avoiding Port Conflicts for the X Protocol Engine

The following applications troubleshooting topic is missing from the released documentation.

Application startup can take longer than expected if SGD attempts to use an X display port that is being used by another service. Application startup eventually completes successfully.

The solution is to exclude the port from use by the X Protocol Engine.

In the Administration Console, go to the Protocol Engines -> X tab for each SGD server in the array and type -xport portnum in the Command-Line Arguments field, where portnum is the TCP port number to exclude.

Alternatively, use the following command:


$ tarantella config edit --xpe-args "-xport portnum"

To exclude several ports, you can specify -xport portnum multiple times, as follows:


$ tarantella config edit \
--xpe-args "-xport portnum_1" "-xport portnum_2" "-xport portnum_3"

The changes made take effect for new X Protocol Engines only. Existing X Protocol Engines are not affected.

Correction to the “Adding and Removing SGD Servers From An Array” Section

The “Adding and Removing SGD Servers From An Array” section on page 340 of the Sun Secure Global Desktop 4.5 Administration Guide contains an error.

Step 4 of the “How to Add a Server to an Array” procedure should read as follows:

“4. Enter the peer DNS name of an SGD server in the DNS Name field.

The peer DNS name must be a fully-qualified DNS name, for example boston.indigo-insurance.com.”

Correction to the Table of Supported PDF Viewers

The table of supported PDF viewers on page 243 of the Sun Secure Global Desktop 4.5 Administration Guide is incorrect. The table does not list Evince as a supported PDF viewer for Linux client platforms.

The table of supported PDF viewers should read as follows:


Client Platform Default PDF Viewer
Solaris OS on SPARC platforms Adobe Reader (acroread)

GNOME PDF Viewer (gpdf)

Solaris OS on x86 platforms GNOME PDF Viewer (gpdf)
Linux GNOME PDF Viewer (gpdf)

X PDF Reader (xpdf)

Evince Document Viewer (evince)

Mac OS X Preview App (/Applications/Preview.app)

Corrections to Supported Browsers Information

The documentation contains incorrect test information about the supported browsers for Windows client platforms, as follows:

The corrected table entries on these pages should read as follows:


Supported Client Platform Supported Browsers Integrated Mode Support
Microsoft Windows Vista (Intel x86 32-bit) Internet Explorer 6

Internet Explorer 7

Internet Explorer 8

Mozilla Firefox 2

Mozilla Firefox 3

Microsoft Windows Start Menu
Microsoft Windows XP Professional (Intel x86 32-bit)

Internet Explorer 6

Internet Explorer 7

Internet Explorer 8

Mozilla Firefox 2

Mozilla Firefox 3

Microsoft Windows Start Menu

Correction to the “Troubleshooting Applications” Section

The “Troubleshooting Applications” section in chapter 4 of the Sun Secure Global Desktop 4.5 Administration Guide contains an error.

The registry key mentioned in the “An Application Session Does Not End When the User Exits an Application” troubleshooting topic on page 214 is incorrect. The sentence containing this registry key should read as follows:

“To do this, edit the System processes value for the HKEY_LOCAL_MACHINE\Software\Sun Microsystems, Inc.\Enhancement Module for Windows key in the registry on the application server. “