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Sun Java System Message Queue 3.7 UR1 Installation Guide

Troubleshooting Installation Problems

If the Message Queue installation program does not complete successfully on your Windows platform, use the following procedure to correct the problem.

ProcedureTo Troubleshoot Installation Problems on Windows

  1. Clear any temporary directories (for example, temp or tmp).

  2. Clear any temporary directories (for example, temp or tmp).

  3. In the Services control panel, temporarily stop any non-Windows network-related services (for example, a Solstice NFS Server service).

  4. Delete the MessageQueue directory and all its contents.

  5. In your Systems control panel, remove all references to MessageQueue from your environment settings.

    Example: IMQHOME and PATH environment variables.

  6. Restart your Windows operating system.

  7. Reinstall Message Queue in the same directory location as the initial failed installation.

  8. Reset any services in the Services (Control Panel) that you stopped in Troubleshooting Installation Problems.