A P P E N D I X E - Sending a Diagnostic Email Message

A P P E N D I X E

Sending a Diagnostic Email Message

The diagnostic email feature enables you to send email messages to the Sun Services team, or any other desired recipient. A diagnostic email message includes a single compressed file, diag.tar.gz, containing all of the following information:

Diag.txt, including information about the following:

Date and time

Uptime

CPU %

User

Software and OS

Hardware

Disk sub-systems

LUN paths

Disk error retry count

File systems

Network

Backup and Restore

Windows share

CIFS

Mirroring

Environment

Enclosures

System Log

Text entered in the Problem Description field

Configuration and log files from /dvol/etc directory

passwd

group

hosts

approve

hostgrps

users.map

group.map

partner.log

Local backup file under backup.directory

Network capture file: netmdiag.cap.gz

All files from /cvol/log

bootlog

dbglog

history

problem.txt

RAID information from /dvol/support directory

All syslog files

Every diagnostic email message sent includes all of this information, regardless of the problem. The same compressed file is stored in the /dvol/diagnostic directory with a maximum two files.

In a cluster configuration, you must set up diagnostic email for each server in the cluster.

To set up diagnostic email in the Web Administrator graphical user interface (GUI),:

1. In the toolbar, click the button.

The Diagnostic Email window is displayed.

2. Type a description of the problem in the Problem Description field.

This is a mandatory entry and is limited to 256 characters.

3. Ensure that the Diagnostics checkbox is selected for at least one email recipient.

If you need to add or make changes to recipients, see Setting Up Email Notifications.

4. Click Send to send the message.

To set up diagnostic email from the console:

1. From the Extensions menu, choose Diagnostics.

2. Choose 2, Send Email.

3. Choose 1, Edit Problem Description to add text to the message.

This is a mandatory entry and is limited to 256 characters.

4. Choose 8, Send Email

The compressed file is also stored in the default directory, up to a maximum of two versions.